Customer Service High School

RESUME

Ida Davis

P.O. BOX ******

Houston, Texas 77033

Phone: 713-***-****

Career Objective: Seeking a challenging position of Mail Room Associate in or to utilize qualifications and skills.

Highlights of Qualifications

38 years in mail operations

Demonstrated ability to verify and correct mail using available tools

Demonstrated flexibility to satisfy customer anxiety in high pressure environment

Ability to maximum levels of customer care at the same time demonstrating a friendly and support attitude.

Work with DHL, Federal Express,USPS, and UPS both international and domestic

Computer Skills

Work with invoices

Customer Service

Primary Responsibilities:

Provide leadership and direction to all mailroom and delivery personnel including hiring, scheduling of hours and performance evaluation to corporate guideline.

Ensure a safe work environment for all employees

Support and enforce all policies and procedures relating to mail

Control quality of work performed within assigned area of responsibility

Ensure timely maintenance of mail vehicles

Troubleshoot delivery/shipping related problems and answer question as they arise

Maintain and manage supplies inventory

Carried out operations of postal equipment

Train new employees and supervised other employees

Work and train on x-ray machine

Education

Associate Degree

High School Diploma

Relevant SKILLS

Hardworking and dedicated

Physical ability; able to do some light lifting

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