Customer Service Microsoft Office

NEIL E. CHAMBERLIN

**** ****** **** ****: 715-***-****

Wisconsin Rapids, WI 54494 **********@*****.***

PROFESSIONAL PROFILE

Enthusiastic, results driven, educated professional with strong customer service skills; able to successfully manage multiple tasks while meeting deadlines; sees a project through from start to finish; willing to accept new responsibilities; takes pride in a job well done.

SUMMARY OF QUALIFICATIONS

Strong communication skills both verbal and written

Ability to operate office equipment

Excellent time management skills

Excellent customer service skills

Project management

Critical thinking skills, able to problem solve and find a plausible solution.

Technical Skills: Basic knowledge of HTML and CSS scripting, significant experience with Microsoft Office Suite, and familiar with WMS.

PROFESSIONAL WORK EXPERIENCE

Home Depot, U.S.A. Inc., Wisconsin Rapids, WI

Freight Team Associate October 2013 – Present

Receive, sort, pack out stock while keeping area clean and safe from debris; operated lift equipment effectively in complying with company safety standards in a fast-paced retail environment; demonstrated expertise in using technology scanners and industrial radios resulting in more accurate inventory count and better employer communication; assisted customers with stock, answered questions for customers, and located items for customers

Lot Attendant March 2010 – October 2013

Retrieved carts from the lot; loaded purchases into customers’ vehicles; performed maintenance duties including removing trash from the lot and reporting safety hazards to management according to company procedures; assisted other departments during peak hours and assisted customers in finding products

RCO Computers, Wisconsin Rapids, WI December 2010 – Present

Computer Technician & Outdoor Maintenance

Diagnose and troubleshoot computer issues via phone, email and in person, handle customer transactions; maintain store inventory; assist in other sales of computers and computer accessories; setup new computers; perform general maintenance duties. Process & maintain necessary customer information into records and perform other clerical duties as needed.

Wisconsin Department of Regulation and Licensing, Madison, WI Summer 2009

IS Tech Support Entry-Level / IT Intern

Researched all relative features of Microsoft Office 2007; designed training guide; set up training room for employees and conducted training sessions for software; rolled out software onto computers department wide and worked at the help desk to answer questions and troubleshoot issues via the telephone, email, and in person; kept detailed record of each help desk ticket; researched issues to resolve problems or escalate to appropriate technician for resolution.

AWARDS

Home Depot

Homer Award for Excellent Customer Service

Associate of the Month

Homer Award for Excellent Customer Service

EDUCATION

Mid-State Technical College (MSTC), Wisconsin Rapids, WI

Associate of Applied Science Business Management, Graduate May 2014

Associate of Applied Science Marketing, Graduate May 2013

University of Wisconsin-Marathon County, Wausau, WI Sept. 2005 – May 2006

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