Customer Service Sales

Rachel A. Renner

***** * ** *** *

Omaha, NE ****7

Phone: 402-***-****

***.********@*****.***

Objective

Seeking employment in Office Administration

Abilities

Experienced in telemarketing sale. Credit card insurance to card holders. Skilled in direct and phone customer service. Basic computer, fax and copier skills. Experienced in contacting organizations for record retrieval purposes. Data entry. Spreadsheets. Updating Documents. Schedules. Managing credit letters. Assisting when needed. Following up on data. Organization.

Employment History

Receptionist, Office Clerks, General

10/2013 - 06/2016 Vantage Finance 17410 Burt St # B, Omaha, NE The responsibilities that are preformed in my department are, Data Entry. Spread Sheet Analyst with numbers that keep track of multiple employee records of their work on a daily bases. Organization of files and paperwork. Faxing, Scanning. Copying. Keeping track of daily papers that come in to get inspected. Phone operations. To be aware of past files, customers, log-ins. Logging files into the system. Verifying Employment. Investigating the employment while asking the appropriate questions to obtain the information needed to perform. Accessing programs with the Database the company works with to evaluate any issues and correcting past and current problems. Cancellations of Products for warranty companies. Receiving checks. Receiting in. Mailing new checks out. Informing 3rd party companies of payouts. Personal correspondence with customers to complete assignments. Working with 3rd party companies in obtaining information for our secondary businesses. Relaying credit based information. Experienced in multi-tasking.

Saves Agent, Sales and Related Workers, All Other

11/2012 - 10/2013 West Corporation 9910 Maple St, Omaha, NE Customer calling to cancel product they received. The object was to offer better service to keep from losing a valued customer.

Advanced to Trainer for new recruits. Trained with the Corporate Head Quarters while teaching the classes. Taught the new recruits information about the company. Rules, Company Strategy. How to sell. How to listen to their customers. Acting appropriate while at work and while interacting with others, on and off the phones. Focus groups were applied during training for a better understanding of the company they were employed by and the employees they worked with. Making sure to apply one on one interaction with each individual. Retrival Specialist, Inspectors, Testers, Sorters, Samplers, and Weighers 04/2012 - 10/2012 Robert Half

International

Omaha, NE

Account Temps is a Temp Agency that assigned me to NCCI. At the work place I would monitor Inspectors. The inspector would go to potential business to inspect to see if they were legit. I would then get photos and report's regarding this inspection and compare to see if they matched. If the photos and the reports did not match I would then call the inspector to verify their information that they provided.

Sales Agent, Advertising Sales Agents

10/2011 - 04/2012 Omaha Steaks Omaha, NE

Sales agent calling potential or existing customers. Outbound calling. To sell products of this company and upsell. Receive callbacks for customers wanting the product.

House Keeper, Maids and Housekeeping Cleaners

04/2011 - 10/2011 Ameristar Casino

and Hotel

Council Bluffs, IA

My job duties are to stock a cart full of supplies, making sure everything is in order for the day. Reading a board to determine what my duties are. Stay over's are occupied rooms, the only duties in these rooms are to resupply them, dust and clean bathroom. Dirty Vagrant's, making beds; dusting; washing entire bathroom, vacuuming, giving amenities, soaps, towels, anything needed. End of shift, making sure the cart is restocked for the next person. Cocktail Waitress, Waiters and Waitresses

04/2009 - 06/2010 Whiskey Tango Omaha, NE

Before customers would arrive myself and other's would ready the bar, drinks and clean floors. when customers arrived I would give service. Drink order's and any other services that the bar required. At the end of the night, I would clean up the bar and ready it for the next day.

Education History

Completion Date Issuing

Institution

Location Qualification Course of Study

Iowa Adult

Education

NE High School

Equivalency

Diploma

General High

School Curriculum

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