Engineering Technical Support

Vivian Rose Gier

**** **** **

Lake Stevens, WA *8258

425-***-**** (cell)

425-***-**** (landline)

************@*****.***

PROFESSIONAL PROFILE:

Over 23 years experience in Engineering Technical Support for three major aircraft companies.

SKILLS:

ClearQuest, DPPS, DMS, BCAB, Boris, DCCS, CSDT, PDM/PLM, Team Center, DCAC, MRM, ETAC, ESWR, CPR, IVX,

IFS, PSDS, MS Word, Excel, PowerPoint, Access, Outlook, SharePoint, Visio, Enovia Basic Operation, CATIA V5 Basic

Operation, CATIA V4, Direct, Diol, Schedule log, NCM / BOM, Supplier Web,EID/Redars, WebEx, Milestone

Professional, Read Blueprints.

EXPERIENCE & ACCOMPLISHMENTS:

Experience working as Product Data Management Specialist release of Boeing supplier engineering Product Data.

Certification Plan Owner & Input Author (CPO Accreditation Apprentice -CPIA)

Develop and maintain product structure definition, product naming conventions and product identification.

Identify the data elements for configuration status accounting and reporting, identify and deploy tools to support

data collection and reporting.

Define, monitor and oversee implementation of supplier configuration management requirements.

Support generation of product configuration data required for system certifications.

Document and maintain the technical requirements and definition of contract language over the product lifecycle.

Document and control variances associated with non-compliant products.

Collect, organize, and analyze data to support and guide business decisions.

Focal to maintain performance metrics, manage key deliverables.

Staff Analyst, Engineering Tech Support, Technical Services Specialist

Prepare (PTP) Performance to Plan Review for Lv2 meetings.

Prepare and facilitate team meetings.

Generate & Edit Boeing Opportunity Risk & Issue (Boris) reports

Created Installation Deviation Record (IDR) files in the Corrective Action Review Tool.

Gathers data to support the analysis and verification of process and product baselines.

Set up Business Unit Management goals.

Assisted design engineering in preparation of data for automated parts lists.

Records and Information Management Representative (RIM).

PROFESSIONAL EXPERIENCE:

Engineering Technical Support Tech 1 (Contract) 11/2015 – 05/20/2016

Customer & Supplier Data Transmittal (Tech Data Manager)

Receives and formats data to provide documentation that assists internal customers in the development of engineering life cycle products, services and processes.

Assists with data collection and development of engineering data.

Uses standard guidelines to verify products meet regulatory conformance and contractual compliance.

Maintains products, processes and services to ensure consistent quality.

Assists with the verification of products and documents results and ensures defects are identified for resolution.

Maintains design documentation by using company/industry standards.

Assists with the collection of customer requirements and assists with inputs to in the web pages.

Universal Aerospace Co, Arlington, WA Estimating Specialist 08/2015- 08/2015

Assist Document Control with building Quote Packs.

Create material spreadsheets and review spreadsheets created by sales.

Contact customers regarding incomplete information on drawings.

Contact vendors regarding material price and availability. Create RFQ Sheets.

Assists Document Control in requesting drawings from customers, assist in filing and organizing the

Controlled Documents folder.

Enter new sales orders and make changes to existing sales orders. Record POs’ in quote log.

Print new POs and POCs from customer portals, review any cancellations.

Send completed quotes to customers.

Scan in final Quote Pack in Estimating folder and file Quote Pack in file cabinet.

The Boeing Company, Bellevue, WA

Staff Analyst 4 (Contract) 07/2014 – 02/2015

Support System Management team with Change Board and Change Requests for IT groups.

Prepare and facilitate change board meetings to ensure incorporation of changes.

Maintain change management processes and procedures.

Determine impact of change to company, both non-recurring and recurring.

Document Focal/ Approver for Sub-Function: DQ&D,DQ&D - BOM Management and A/P Reporting, DQ&D - Data

Warehouse & Distribution, DQ&D - . (Utilizing DPPS and DMS)

The Boeing Company, Everett, WA

Regulatory & Compliance Administration

Systems Engineering Technical Analyst (Contract) 08/2011 02/2013

Regulatory Administration within Boeing Commercial Airplanes maintained configurations of BCA's Corrective

Action Database(BCAB Database) and maintained and created metrics for internal and external visibility. Worked

with a cross team of individuals that manage all oversight items (Compliance and Enforcement items such as

Letters of Investigations, Supervision items, Part 25 non-compliance and Internal Audit Findings). Entered

information within BCA's Corrective Action Database these action items are replied to as required by company’s

procedures. Prepare and facilitated management level meetings that were conducted on a weekly and monthly

basis, helped resolve issues associated with the BCAB Database provide reports to internal and external

stakeholders.

The Boeing Company, Seattle, WA Product Standards Office

Product Data Management Specialist (Contract) 04/2011 - 06/2011

Gathers data to support the analysis and verification of process and product baselines.

Processes product changes and assists with the documentation and implementation of

engineering technical program plans of limited scope and complexity.

Assists with the documentation of configuration and data management standards,

Gathers customer input data for Configuration and Data Management requirements

for product hardware, software, and engineering design data systems.

Gathers data to assist in the resolution of issues with engineering product structure.

The Boeing Company, Everett, WA Purser Workstation/VCC/CEC

Engineering Technical Support Tech 3 (Contract) 03/2010 - 12/2010

Prepare and facilitate PWS/VCC/CEC team meetings.

Supplier Data Transmittal Manager (SDT) creates, maintain process of supplier data.

Lean Certification Plan Owner & Input Author (CPO - CPIA) Defines, documents and interprets product

requirements relevant to certification, configuration, data and data management and engineering processes Line

Of Sight (LOS), Certification/BDCO Work Tracking Database (CDWT), Cert Plan Quality Tool (CPQT), Design Change

Classification System (DCCS) and BDCO/FAA Homepage. Create - develop certification plans.

The Boeing Company, Everett, WA 787 Fuels Integration

Engineering Technical Support Tech II 01/2008 – 04/2009

Focal to maintain Fuel Systems performance metrics, and manage key deliverables.

Prepare and facilitate 787 - Fuels team meetings

Prepare Fuel Systems -Performance to Plan Review for Lv2 meetings.

Maintained released coordination and 8100-9 deviations documents.

Generate & Edit Boeing Opportunity Risk & Issue (Boris) reports.

Supplier Data Transmittal Manager (SDT).

Input data edit Design Change Classification System (DCCS)

The Boeing Company, Mukilteo, WA 747-767 Passenger-Freighter Conversion

Technical Services Specialist (Contract) 09/2006 – 01/2008

Created Installation Deviation Record (IDR)s files in the Corrective Action Review Tool (CART) and Non-Conf

Corrective Action Tool (NCAT) for existing engineering changes.

Tracking and reporting of activity completions related to the Installation deviation records.

Coordination with functional groups to expedite completion of activities related to the installation deviation

records. Reconcile data, control release requirements, interprets product definition data to load business systems,

resolve data discrepancies, and maintain accountability of engineering completion records.

The Boeing Company, Everett, WA Product Definition Release

Product Data Management Specialist 2/3 (Configuration Management 2 (CMA) 04/1997 – 09/2002

Release of Boeing and supplier engineering definition data.

Knowledge of engineering procedures, change control, drafting standards,

business systems, drawing tree structure, bills of material.

Resolve data discrepancies, maintained accountability of engineering release.

Verify that configuration documentation is compliant with applicable drawing changes.

PROFESSIONAL ATTRIBUTES:

Strong verbal and written communication skills

Attention to detail and confident in making independent decisions.

Dedicated team player with flexible and positive attitude.

EDUCATION:

Edmonds Community College Lynnwood, WA Major: Business / Court Reporting

Los Angeles Harbor College Wilmington, CA Major: Business / Mechanical Drafting

High School: North Torrance High Graduated 1976

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