Manager Customer Service

Lee *** Wilson Harvey Avenue, Pagaduan North York Barotilla Ontario M3K 1E8 647-***-**** *************@*****.*** SUMMARY OF QUALIFICATIONS

** ***** ** ********** ** Customer Service Industry

Strong background in Food and Beverage and Hospitality Service

Proven skills in rendering excellent quality of customer care and effective interpersonal communication skills

Demonstrated ability to work under pressure and handle guests complain

Professional communication skills include fluency in English and Filipino

Computer skills include MS Office and

PROFESSIONAL EXPERIENCE

Restaurant Supervisor 2016

Banana Leaf, Makati City, Metro Manila, Philippines

Maintain all restaurant equipments and records to ensure compliance to standards according to restaurants’ policies and procedures.

Schedule all activities for restaurant staff according to guidelines and ensure proper uniform of staff at all times and provide assistance to guest and administer all requirements for meals. Store Manager 2015-2016

Ready To Go, Mandaluyong City, Metro Manila, Philippines

Manage all inventory and dining activities and ensure optimal quality of all food items.

Coordinate with customers to maintain optimal level of customer satisfaction and analyze all customer requirements and provide efficient response. Restaurant Supervisor 2015

Tim Ho Wan, Makati City, Metro Manila, Philippines

Supervise all kitchen and dining room activities and ensure excellent quality of product and customer satisfaction.

Handles customer complain

Restaurant Supervisor (Country Opening Team) 2013-2015 Ramen Nagi, Makati City, Metro Manila, Philippines

Oversees the process while simultaneously ensuring food quality, service and cleanliness standards are maintained throughout shifts

Responsible for bank deposits and get cash and change for register drawers before the restaurant opens, and must clean, store food and disassemble steam tables and fryers at closing time.

Lee Harvey Pagaduan Barotilla

Barman 2010-2013

Crowne Plaza Manila Galleria, Quezon City, Metro Manila, Philippines

Monitor Events from Pre to Post event stage.

Handles the onsite monitoring such as actual serving time based on the flow of the program.

Accommodates last minute changes or requests of the organizers of the events. Coordinating with the Food and Beverage department in regards to the queue of the beverage items.

Reports development, changes and adjustments on the event to the captain waiter-in-charge.

Assure guest satisfaction thru giving an excellent service that will lead to the success whole event.

Bar Manager 2009-2010

PIVO Bar and Restaurant, Quezon City, Metro Manila, Philippines

Handles and monitors the performance, development and quality of the operations of the establishment, inventory and cashering every after the operation is one of the main role. Waiter (Banquet Department) 2008

Manila Pavillon, Metro Manila, Philippines

Order taking, serving food in a prompt manner.

Updates the Captain Waiter, Outlet Manager for any challenges during the operation. Setting up before and after the operations.

Waiter (Banquet Department) 2007-2008

Crowne Plaza Manila Galleria, Quezon City, Metro Manila, Philippines

Serve food and beverage item.

Updates the captain waiter in charge for any challenges and adjustment of the event.

Rendering high quality standard service for guest satisfaction. Waiter (Banquet Department) 2006-2007

Manila Pavillon, Metro Manila, Philippines

Order taking, serving food in a prompt manner.

Updates the Captain Waiter, Outlet Manager for any challenges during the operation. Setting up before and after the operations.

EDUCATION

Marine Electrical Technology 2002-2004

Central Luzon College of Science and Technology, Olongapo City, Philippines REFERENCE

Available Upon Request

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