Microsoft Office Manager

EDWARD HAYES

**** ******* ***. ****** **** Fl 352-***-****

**********@*****.***

OBJECTIVE

To build my career in IT and further my experience As well as help a company grow to become more productive. While helping create a great environment for employees. EXPERIENCE

Hostway

Site Operations manager June 2007 to August 2016

§ To insure day to day operations run smoothly.

§ Make sure the location is staffed 24 x 7.

§ Over see new orders builds. Linux and Windows dedicated environments along with Virtual private environments.

§ Acted as a back up system admin – Managed servers, Firewalls (Cisco and Linux), Backups, networking, storage, Hyper-V, ESX, Vsphere.

§ Function as a link between many of the different groups in the company to ensure issues are taken care of.

§ Train and make sure new policies are being used. Training on new platforms, new support tools, and new procedures that effect the support staff or customers.

§ Make sure pay roll is submitted to HR correctly and Many other HR tasks.

§ Also was the escalation path between employees and upper management.

§ Acted as the on–call manager for nights and weekends. As on call manger I was able to solve most technical issues off hours when no System admin was staffed.

§ Won multiple awards for my hard work both on teams and alone included “The Peoples Champ” Award.

– The “Peoples Champ” award was presented to me for spear heading Multiple big complex builds at once and making sure the customers where being taking care of with in the constraints of the customers’ contract While making sure the other departments were informed and updated on the progress. (Sales, PMO, Executive staff)

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EDUCATION

ITIL V3 Cert number = 023*****-**-QJE8

2001 - 2003 Education America Tampa, Fl

Associates in Computer Network Engineering Technology Trained in A+ and net+

AWARDS AND ACKNOWLEDGEMENTS

§ Won multiple award at each company I have ever worked for IE “The people champ” “Coach of the quarter” “MVP” on my own and won awards on teams but leading and working within.

§ Responsible for creating an environment where employees feel comfortable reaching out to me and knowing I will give an honest response when its acceptable. Skills

§ ITIL foundations V3 certified.

§ Troubleshooting Windows / Linux systems ( both home and servers).

§ Working with Microsoft Office, Adobe Dreamweaver and Photoshop.

§ Working with MS Sql and mysql.

§ Computer networking, IP addressing, DNS. Firewalls and routers.

§ Data Management/ Backups.

§ Windows 2003/2008/2008-sbs/2012/2016 –servers.

§ Windows xp/vista/7/8/10 and home server – user end.

§ Linux (both Debian and RedHat based) and Mac OSX as well as mobile operating systems.

§ Setup and monitoring VPNs.

§ I have some experience setting up with Intrusion detection hardware and hardware firewalls (Cisco asa) and well as load balancers.

§ I have experience setting up Virtualization environments on Windows and Linux, hosts and clients with bridged or Nat enabled network adapters. Both VMware and MS HyperV.

§ Web design php and html.

§ Implementing server for web server or domain controller.

§ Setting up both Hardware and Software Firewalls.

§ The ability to quickly learn.

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References - Personal

§ Chris Hoard 813-***-**** 3315 West Horatio St Tampa, FL

§ Richard Golder 352-***-**** 2801 Grand Ave Pinellas Park, FL

§ Jeff Williamson 727-***-**** 3372 Hartley Rd Spring Hill, FL References - Professional

§ Charles Charmatz 727-***-****

o Director of Networking Hostway, GM of Operations

§ James Lamb 352-***-****

o Director of tel-com Hostway

§ David Newton 682-***-****

o Vice President of Service Operations Hostway

§ Danny Niewierowski 210-***-****

o Solutions Architect San Antonio TX Hostway

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