Fernandez Billingslea

404-***-****

QA Professional

An accomplished QA Manager with twenty plus years of software testing experience and quality assurance. Defined test strategies, executing test plans as well as manual, performance and automated testing. Solid understanding of functional, regression, continuous integration, and performance testing. Proficient at project leadership, test governance, test planning and execution in QA test environments and utilizing either Waterfall or Agile Test methodologies. Demonstrated success with high-level test case design including granular details. Manual and automated test execution, logging defects in a centralized repository like Quality Center/ALM. Experienced with automation tools like HP Win Runner, QTP, and Services Test, Selenium and Load Runner and using Scrum repositories like Rally. Adept at leading technical automation test teams of both on and offshore locations. Mentor resources throughout the SDLC cycle.

Test Strategies

SDLC (Waterfall, Agile and Iterative)

ALM – Application Lifecycle Management

Test Lab Management

SOA Testing

QA Agile Scrum Master

Telecommunications

OSS/BSS testing

Integration Testing for Third Parties

Virtualization Test Environments/Administration

IVR Testing

Web Testing

Emprix Hammer Call Master (IVR)

Environment Virtualization with ITKO Lisa Tool

Manual Functional Testing

Automation Testing/Framework Design/Builds

AMDOCS Billing System experience

Mobility Testing

CDN (Content Delivery Networking)

Selenium WebDriver

Quick Test Professional

Device Testing

Manual Testing

Hardware Testing

LoadRunner

SiteScope

ProTools Audio and Recording Engineer

Audio Productions

Release Management

On and Offshore Team Management

Rally/ Jira / Confluence / BitBucket

Zephyr and Confluence

QA Management/Team Lead

VMWare Tools

Nuance IVR

Virtual Agents

VOIP Testing

Sales Force Testing

PEGA experiences

Cloud Testing

QA Management

Sharepoint

Genesys Call Routing

CTI

Cloud Testing

Professional Experience

Anthem Inc

Manager - Quality Control Advisor Senior – Contract 03/07/2016 – 07/25/2016

Working with IVR and Call Center management processes:

•Creation and utilization of automation scripts for monitoring & regression

•Wrote scripts and conducting load tests on telephony systems using the test automation

•Worked with Performance Testing vendors for Load & Stress Testing (e.g. EMPIRIX, Cyara, etc.)

•Tested and / or programmed telephony systems including PBX (Private Branch Exchange) and CTI (Computer Telephony Interface) functionality

•Tested Speech recognition, IVR, Chat, CTI

•Worked with Genesys call routing software

•Testing and defect tools (e.g. Rational ClearQuest and Quality Manager, Jira, Confluence, Test Rail, and BitBucket)

Possesses excellent verbal and written communication skills:

oManaged and coordinated testing resources to meet testing timeline and deliverables

oWorked with program management to understand and enforce Quality Assurance and Software Development Lifecycle processes and policies

oProvided QA time estimates on project activities and contributes to process improvement

oCompleted projects deliverables within set timelines and quality standards

oInteracted with interfaces and internal groups as part of test support activities and new project implementations

oManaged the relationship with peers in IT and business for system(s) supported

oCommunicated testing risks and issues to program and project management, including mitigation strategies

oDefined appropriate testing methods to employ to assure developed product conforms to requirements and design

oAccountable for Test Data Management, collection of requirements, evaluation of available data in repositories, ID gaps and owns test data provisioning tasks

oIdentified, created and executed the appropriate test assets (strategy, plans, cases, scripts, metrics) to assure the developed application conforms to requirements and design

oCreated and maintained test cases and defects in Jira

oReviewed/approved all project related test assets for completeness and quality

oCoordinated /executed testing and capture results across multiple testing phases, including CIT, SIT, UAT, Regression and Load/Performance

oPerformed defect management for logging defects in tracking tool, capturing status and collaborating with appropriate parties to assist in reproduction and resolution of defects through closure

oEnsured test data and environments are integrated into test planning

oEnsured all applicable SDLC and testing processes are followed

Accenture/AT&T

Job Title: Mobility IVR Technical Test Lead– Contract 03/2015 – 08/07/2015

As a Mobility IVR Technical Test Lead, worked with the client’s existing test team to plan and execute test cases for new mobile applications, in addition to new Mobility IVR feature functionality. Reviewed requirements for gaps, design and document test plans, test cases, and oversight of test executions. Responsible for oversight of captured defect and triage, troubleshoot issues, and assign defects to the appropriate development teams for resolution. Also troubleshoot environment issues and assist with test setup activities. Contributed to the sprint planning of an agile scrum methodology, provided oversight of all sprint planning activities. Participated in the design of a repeatable automation framework using HP QTP, designed Test Strategies, interfaced with Development Teams and Program Managers and provided test matric reports to upper management. Responsible for defining test governance and best practices. Managed and mentored on and offshore resources as well as resource planning. Involved in Release Management in an Agile methodology that included automated releases.

SunTrust Bank 08/13 – 10/2014

Job Title: Manager -Unified Test Engineer/Lead – Full Time

As member of the Enterprise Test Organization, lead development of the project test strategy, provide insight and test strategies.

Interface with Enterprise Architects and Development Leads to understand application design, interfaces and project scope.

Administer VMware or HyperV virtual environments.

Collaborate with Systems Administrators to determine SoftLayer architecture and deployments for private Clouds. Utilize SoftLayer mobile testing environments.

Create VMware sizing of virtual machines and install software. Maintain VMware templates for test teams. Develop test plans and prepare test estimates

Review test artifacts (both automated and manual) for best practices and standard compliance.

Develop project test architecture for various test types as defined in the test strategy.

Design testing approach to include both manual and automated test cases/scenario. Maximize test effectiveness across test phases by leveraging as much test automation as possible.

Test VOIP consumer applications for customer facing applications. Utilized voice, SMS and voice messaging over the internet.

Test IVR applications for tolerance of speech, grammar and call flows.

Reduce test redundancy factoring in code, data and external interface availability.

Monitor and provide technical advice to the Test Team(s) during test preparation, determination of test data requirements, for test execution and defect analysis.

Prepare and execute Test Entry Reviews (TERs). Assess test exit review criteria and prepare test summary report.

Ensure configurations and functionality accurate before installation into the production environment.

Lead across the organization to ensure the successful delivery of defect free applications.

Effect decisions which impact the costs, delivery schedule and quality of projects and programs across the enterprise.

Work with Program Managers on Release Management in an Agile SDLC with Continuous Delivery.

Involved in Release Management with automation and Continuous Integration

Plan, prepare and manage test strategy for enterprise-wide software releases and projects. Manage defect tracking as needed.

Sita Corporation 11/12 – 07/13

Job Title: Lead Specialist/Baggage Portfolio/Messaging - Contract

Led manual and automated Messaging Team test efforts for the SitaTex online application, SitaTex IP application, LMA application, Type-X Online application and the BOCCI application.

Utilized Agile/Scrum.

Acted as Team Lead for all offshore and onshore resources.

Performed virtual test lab sizing and administration for the Messaging Team.

Led manual and automated test efforts for BagSmart Online application, BagJourney, AirFare, BagManager and World Tracerv for Baggage Portfolio.

Used Selenium and Quick Test Professional 11 test tools as well as Quality Center ALM, HP UFT.

Provided strategic test planning, roadmap and security threat modeling.

Served as VMware Administrator which included sizing virtual test environments.

Participated in interviewing and hiring new QA resources.

IHG Corporation 06/12 – 11/12

Job Title: QA Lead - Contract

Led manual and automated l test efforts for the Search Information System (SIMS).

Defined Agile user stories and developed automation process from the ground up.

Conducted web testing and reported/ tracked all defects.

Utilized digital media content streamed for hotel reservations and hotel interiors.

Performed Selenium IDE, Remote Control testing and framework builds.

Validated HLS for Intercontinental Hotel Resorts for devices that ran on OSX Snow Leopard or subsequent versions.

Attended leadership strategy and daily Scrum standup meetings.

Determined test tools and processes for web testing.

Worked with Automation Team, determined test slated (in scope) for automated/manual regression.

Allscripts Corporation 10/11 – 02/12

Job Title: QA Lab Manager - Contract

Defined architecture from the ground up. This was an integration certification process for a 3rd party partner that integrated testing for their core software products. Facilitated all communications with 3rd party integration test partners.

Performed functional and performance automation certification testing using Mercury QTP and LoadRunner.

Designed the certification integration score card documentation to be distributed to 3rd party partners.

Identified and assembled the prerequisite certification information package.

Researched and identified all integration manual and automated test tools.

Negotiated all cost for hardware and software purchases for the certification lab.

Defined and physically stood up test environment host server infrastructure.

Identified and determined host server solution, sizing and requirements for test lab test environment.

Defined and identified all human resources for the test lab.

Worked within OSS/SDK development processes.

Used SOA testing tools and Selenium web.

Coordinated all certification integration test scheduling.

Worked with Procurement and Facilities Teams.

Maintained a pre-defined project budget and remained $35k under budget and saved $170K.

Reported to upper management which included Directors and VP’s of all lab activities and statuses.

Architected VMware virtualization infrastructure.

Performed functional web testing with web browser protocols for HTTP, Socket Layer, FTP, POP, SMTP, TCP/IP and secure socket layer.

Managed a team of eight Test Integration Analysts.

AT&T 05/11 – 08/11

Job Title: Senior QA Engineer - Contract

Performed all aspects of Quality Assurance testing that related to their internet, cable and phone service offerings.

Prepared master test plans.

Managed offshore QA resources and coordinated weekly team meetings.

Conducted Digital Media Testing with the Uverse Cable Product.

Performed web testing on AT&T’s U-Verse. Tested HLS on the U-Verse cable product.

Defined automation processes.

McKesson 02/08 – 02/11

Job Title: QA Team Lead/Manager – Full Time

Lead Performance and Functional test automation efforts.

Built and implemented functional reusable test frameworks from the ground up

Analyzed all performance test results and reported to upper management.

Identified input test data related to performance testing.

Managed the Performance Test Team which consisted of a DBA, Application Architect, Deployment Specialist, Network Specialist and Coding Development staff.

Worked with applications built on the Linux operating system platform.

Performed stress and performance testing, utilized LoadRunner and Performance Center tools.

Designed and executed performance test simulations based on test plans.

Verified that application performance met system requirements which included transaction response times, number of concurrent users and resource usage.

Built functional test scripts for the HAC medical web application.

Planned and coordinated functional automated regression test activities.

Assisted in root cause analysis with Application Architects and Development Team.

Designed, wrote, developed and executed tests that were scalable, repeatable and measurable for specified business requirements.

Developed performance test plans. Established all test environment monitoring tools.

Defined the manual and automation process for performance testing.

Trained direct reports on various automation techniques and processes.

Worked within OSS type development which promoted free redistribution and access to software products.

Built and determined the performance test environment.

Coordinated, built and distributed a functional virtual test lab with ESX.

Performed VMware Lab Manager administrative duties. Used functional Scrum Master

Executed Quality Center Administrator duties. Built and stood up a Citrix test environment which included all automation training and documentation and test environment monitoring with Mercury Site Scope.

SkyWire Software 11/06 – 12/07

Job Title: Senior QA Engineer Lead – Full Time

Built and maintained the automated functional regression and load testing environments (Mercury 9.1 Quick Test Professional, Win Runner, Load Runner, Mercury Screen Recorder (MSR) and Quality Center Administrator).

Created VMWare virtual machine images and executed Mercury Win Runner 8.2, QTP 9.0 & 9.1 as well as server sizing for the Quality Center repository.

Designed and built Win Runner, QTP and LoadRunner functional test scripts that regression tested company document software suite and batch processes.

Established SDLC test practices and incorporated automated functional and load testing tools.

Managed the entire automated functional and load testing activities.

Provided and demonstrated proof of concept as it related to automated and manual test practices.

Performed VOIP testing for technical solutions that mirrored the architecture of legacy telephone networks based on business models.

Tested VOIP systems session controls and signaling protocols that controlled signaling, setup and tear down.

Equifax 08/06 – 10/06

Job Title: Functional QA Lead - Contract

Led functional manual and automated testing of statistical model redevelopment, eiDverifier, eiDconnect, DP, and Ehub.

Led team and converted all manual functional regression test to Mercury Automation using Mercury Quick Test Pro.

Validated updates to various SQL tables.

Trained junior employees and all functional testing staff in automation and the SDLC process.

Performed load and performance testing for all credit check applications.

Taught weekly classes on test automation process. Implemented SDLC to the entire test team.

Conducted multiple types of load testing, which includes Steady State, ramp up, Soak, and Scalability.

Performed various forms of monitor testing such as network, application servers, web server and database servers. Performance data collected was executed from the Load Runner Controller.

Used Load Runner to determine HTTP responses. These showed the number of HTTP status codes that indicated the status of all HTTP requests. Also, used to monitor transaction response times and transactions per second that passed or failed. This was determined by the Y-Axis and various Graphs.

Cingular Wireless 08/04 – 03/06

Job Title: QA Lead - Contract

Managed a team of five QA Engineers for POS Kiosk and Web Applications. Initially worked in two departments as automated Functional and Load Testing Engineer.

Designed and maintained test plans and test scenarios with Test Director. Test tools used were Quick Test Professional, Test Director, Load Runner, Site Scope and Win Runner.

Compiled and maintained all test data for testing.

Performed manual and automated testing, functional, UAT and unit testing.

Used Mercury Site Scope which monitored and tracked test environment issues.

Performed functional, UAT and Unit testing in Web, Java and UNIX environments.

Interacted with external back-end groups and development to setup test environment.

Experienced with AMDOCS in business support systems (BSS) and operational support systems (OSS)

Experienced in AMDOCS visual statement validations related to audits

Tested and validated AMDOCS statement changes

Ensured and focused on billing customer experiences and special promo codes for Kiosk

Experienced in data conversions from either text formats or parity bit checks

Harland Company 03/04 – 06/04

Job Title: Team Lead/QA Engineer - Contract

Performed system, functional, system, load, stress and regression testing of the IVR and web application in conjunction with Siebel.

Devised use cases and analysis. Created test scripts with Quick Test Pro, LoadRunner and Mercury Test Director.

Tracked and documented related defects.

Set up and maintained UNIX test environment. Utilized source language, VXML and JavaScript.

Created and executed test plans as required and on schedule. Created test matrix.

Adhered to the RUP disciplines on web testing.

Led the effort for implementing SDLC.

Tested all call center functionality (screen pop and call routing).

Served as member of the Steering Committee on testing procedures.

Performed web automation testing (Test Director, Win Runner, Quick Test Pro, and Load Runner).

Tested Order Management System application for check printing and manufacturing that received customer order information and inventory availability from the warehouse management system.

Tested and ensured orders were grouped by customer priority.

T-Mobile USA 12/03 – 09/04

Job Title: Team Lead/QA Engineer - Contract

Led a team of 10 IVR/VRU testers in a client server environment with two releases per week. Utilized coordinated testing strategies for IVR DTMF and Speech Recognition applications.

Devised .NET technologies that enabled the creation and use of XML-based applications, processes and websites as services that shared and combined information and functionality by designs.

Monitored and managed delivery of voice information in a digital form in discreet packet using IP Protocol (Internet Protocol) with OSS.

Performed Web Testing.

Used automation testing tools such as Test Director, WinRunner, QuickTest Pro, Silk Performer, Silk Test, Hammer Call Master and Load Runner.

Recommended automation testing tools such as Hammer IT Call Master and Nuance.

Performed all day-to-day testing activities related to IVR.

Conducted VOIP security testing for VIOP phones that validated vulnerabilities related to denial-of-service attacks and ensured voice mail was not compromised.

Previous Experience:

Affiliated Computer Services 01/03 – 09/03

Job Title: Senior Quality Assurance Engineer

Department of Motor Vehicles 05/02 – 01/03

Job Title: Functional/Performance Test Engineer

Epos Corporation 03/01 – 03/02

Job Title: Senior Test Engineer Lead

MCI WorldCom – Senior QA Manager 08/86 – 06/99

Technical Skills

VOIP Testing (Protocols Tested: H.323, MGCP, SIP, and RTP), Web Testing, Cloud Computing, SOAPUI, Jira, MS Word, Outlook, Excel. SharePoint Repositories, ITKO Lisa, Lab Manager, Rally, VMWare Virtualization ESX 4.1, SoftLayer, Hammer Call Master, Nuance, HTTP Live Streaming (HLS Protocol), Content Delivery Network (CDN/Akamai) for testing digital media content. Test OS types include Windows, Mobile, UNIX, and Linux. Functional Test Automation Tools (Silk Performer, QTP, BPT, HP Service Test, Quality Center, SiteScope, LoadRunner, and Performance Center), Selenium Automation, Quality Center Team Administration, Automation Testing Framework design/builds, Performance Testing, Manual Functional Testing, IVR Testing, Security Testing, Medical Software Testing. SOA Test Governance and Testing, and threat modeling. Quick Test Professional, Test Director, Load Runner, Site Scope and Win Runner.

Education

Computer Engineering Degree – Computer Science

Crandall College Macon, GA

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