IT Operations Manager

RALPH A. GUALBERTO

** ******* *** **********, *.J. 07109 (C) 973-***-****, (E) *******@***.***

OBJECTIVE

To secure a Network Administration, Senior PC/LAN, or IT Management Position which utilizes analytical and technical skill in a single and multi-platformed environment.

COMPUTER SKILLS

. Software: Novell Network 6.0 and 6.5-sp7, Windows,XP,Vista, Window 7, 8, 8.1 and Windows 10, MS-DOS 6.2 and 7.1,Wincheckit, Norton Utilities V.8, Norton System Works 2000 thru 2005, Microsoft Office 97, 2000, XP, 2003, 2007,2010, Microsoft Windows 2000, 2003, 2008 and 2012 Server, Quick Remote Access OS/MVS JCL, TSO (PDF), OS/400 Work Management Facilit, Pc Anywhere 8.0, 9.2, 10.5 and 11 and Console 1.V1.3.6F, Veritas Backup 5.1, 6.5, and 7.0, Cisco IOS, Safeboot Administration, Citrix VPN, MS Lync 2010, Bitlocker, Active Directory, CA Service Desk, Sysaid, Primavera Time Tracking System.

.Hardware: IBM Mainframe (MVS/ESA 3090), IBM Servers, HP Proliant Servers, Dell PowerEdge Servers, AS/400 MODEL-9404-D10, IBM Lenovo Personal Computers and Laptops, COMPAQ HP PCs and Laptop, Wyse Thin Clients

External tape back up, HP Printers and Ricoh Multifunction devices. Blackberry, Cisco Switches and Routers

.Skills: DOS 6.22 and 7.1 install and configuration, WINDOWS 95, 98, NT 4.0, NT 2000, XP, Vista and Windows 7 Administration and Workstation installs. Windows technical support NET WARE administration

(server and client), NET WARE 3.12 and 4.0, 5.0, 6.0 and 6.5 Windows NT INSTALL (server and client), MS-OFFICE 2007, 2010, 2013,Office 365 INSTALLS, OS/MVS JCL UTILITIES (IEBGNER AND SYNCSORT), JES 2 COMMANDS, AS/400 Control language programming and database management, REXX, VSAM, and cataloged procedures. Connect new phones and when users move desk transfer their lines to their new desks.

EXPERIENCE

NeuroCog Trials, Durham N.C. January 2016 to March 2016

I.T. Operations Manager

Network administration (including backup / disaster recovery, security management, user account management, internet access, office systems and applications support).

Supports server, software and applications.

Plans, implements, and supports the network and computing infrastructure plan.

Manages small to medium sized projects according to agreed upon budgets and schedules.

Assists with technology planning through ongoing research.

Install and support LANs, WANs, network segments, Internet, and intranet systems.

Install and maintain network hardware and software.

Monitor networks to ensure security and availability to specific users.

Determine network and system requirements.

Maintain integrity of the network, server deployment, and security.

Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.

Design and deploy networks. Perform network address assignment. Assign routing protocols and routing table configuration with instruction.

Assign configuration of authentication and authorization of active directory services.

Maintain network servers such as file servers, application servers, DHCP / DNS / DC

Administer servers, routers, switches, firewalls, security updates and patches.

Respond to Neurocog staff and management concerns about technology performance, functionality and effectiveness.

Work closely with QA to ensure technology component of regulatory documentation is complete, accurate and timely.

Provide and maintain strategic technology planning in alignment with corporate priorities.

Through technology, policies and procedures, ensure all corporate digital assets (e.g., data and intellectual assets) are managed, archived and transmitted securely, in compliance with all prevailing regulatory mandates.

Ensure all procedures and management of electronic information protects Neurocog's intellectual property from improper disclosure, either inadvertent or malicious.

Serve as interface to all vendors providing technology related services, including infrastructure, desktop, laptop, server, data services, software, implementation services, custom development, regulatory compliance and more.

Serve as technical prime for vendor contract negotiations to ensure accountability, cost containment, functionality, scheduling and completeness of solution.

TD Bank, Mahwah,N.J September 2013 to January 2016

Assistant Vice President – Senior Pc Lan Specialist

Oversee a team 8 PC/LAN Specialists in 3 locations.

Assist with day to day issues, Training, and Job Coaching.

Troubleshoot Windows XP and Windows 7 operating systems Novell Netware and Windows 2003/2008 server issues by phone and also at the users desks or remote sites.

Install, Configure and Maintain Cisco Switches And Routers.

Install and configure new pcs, laptops, printers, monitors and peripheral for users.

Build, install and configure and Maintains HP,IBM and Dell Servers on both Windows and Novell Platforms.

Maintained centralized tape backup solution for the data center utilizing an

HP and ADIC Scalar tape libraries and Veritas NetBackup.

Support for a 3000+ user environment that contains 50 Netware 6/6.5 and 250+ Windows 2003/2008 servers.

Support 1700+ HP/IBM desktop pc’s, 250+ HP/IBM Laptops, 250 APC UPS’, 2 Cisco 6509’s, and 350+ Cisco 2950, 2960G, 2960 POE and 3750G and 3750X switches

Manage Multiple Projects Simultaneously

TD Bank, Mahwah N.J. May, 2006 to September, 2013

Senior PC LAN Specialist Level III

Oversee a team 10 PC/LAN Specialist in 3 locations.

Assist with day to day issues, Training, and Job Coaching.

Troubleshoot Windows XP and Windows 7 operating systems and Novell Netware issues by phone and also at the users desks or remote sites.

Install and configure new pcs, laptops, printers, monitors and peripheral for users.

Install, Configure and Maintain Cisco Switches And Routers.

Build, install and configure and Maintains HP,IBM and Dell Servers on both Windows and Novell Platforms.

Maintained centralized tape backup solution for the data center utilizing an

HP and ADIC Scalar tape libraries and Veritas NetBackup.

Support for a 3000+ user environment that containes 250+ Netware 6/6.5 and 50+ Windows 2000/2003/2008 servers.

Support 1700+ HP/IBM desktop pc’s, 175+ HP/IBM Laptops, 250 APC UPS’, 2 Cisco 6509’s, and 350+ Cisco 2950, 2960G, 2960 POE, 3750G, 3750X and 3850X switches.

Successful conversion of 30 Interchange Bank locations in Jan. 07, converted the new branches to Netware 6.5 based servers running ZENworks 7, Windows XP based desktops and laptops in a locked down environment, and Cisco switches.

Successful conversion of 287 TD Banknorth locations in 2009, converted the new branches to Netware 6.5 based servers running ZENworks 7, Windows XP based desktops and laptops in a locked down environment.

Successful Conversion of 55 Riverside Florida locations in 2010 converted the new branches to Netware 6.5 based servers running ZENworks 7, Windows XP based desktops and laptops in a locked down environment, and Cisco switches.

Successful conversion of 165 South Carolina Financial Group locations in 2011, converted the new branches to Netware 6.5 based servers running ZENworks 7, Windows XP based desktops and laptops in a locked down environment, and Cisco switches.

Successful conversion of 300 Ricoh Multifunction Devices from scan to email function to scan to secure folder in 2012

Hudson United Bank, Mahwah, N.J. September, 1999 - May, 2006

Senior Help Desk Specialist

Create and assign user ID’s and password for network and host.

Reassign and reset password.

Responsible for logging, documenting and tracking all clients’ requests and problems.

Revise request with clients, assign tracking numbers, secure approval and forward to the appropriate department for resolution.

Error and problem resolution from phone or going to the client and working at their site.

RALPH A. GUALBERTO# 2

28 Liberty Ave Belleville, N.J. 071**-***** (C) 973-***-****, (E) *******@***.***

Maintain banking software administrator for client banks.

Document updates.

Communication responsibilities include customer notifications of system services.

Troubleshoot Windows 95, 98, NT 4.0, NT 2000 and XP operating systems and Novell Netware issues by phone and at the user platform.

Work with level 2 desktop support to resolve any issues that cannot be fixed over the phone or by using pcanywhere and Console 1.

Work as a Desktop Support Technician when they need extra help.

RALPH A. GUALBERTO# 3

28 Liberty Ave Belleville, N.J. 071**-***** (C) 973-***-****, (E) *******@***.***

EDUCATION:

Vernon Township High School, Vernon NJ 1990-1994

High School Diploma

Johnson and Wales University, Providence, Rhode Island 1994-1995

60 Credits towards Bachelors Degree

The Chubb Institute, Parsippany, New Jersey 1996-1998

Data Support Center Diploma

SolarTech, South Hackensack, New Jersey April-May 2001

A+ Certification Class

SolarTech,Hasbrouck Heights, New Jersey, March-April 2005

Microsoft Certified Desktop Support Technician Class

New Horizons Online, Instructor Steven Walters March 2011

NET + Certification Class

ADDITIONAL TRAINING

TD Bank

Training for Netware 6.0, Instructor Joe Christy, CFC Systems February 2004

ITIL V2 Training, Instructor Deryl Ross, HP October 2007

Windows 2008 Serve Training, Mindleaders Online Course - MCITP 70-646 October 2012

Windows 2008 Server Training,Instructor Rodney Burke CMS Toronto Canada October 2012

Windows 7 Training, Mindleaders Online Course – MCTS 70-680 November 2012

Cisco ICND1 Training, Mindleaders Online Course – 640-822 December 2012

Cisco ICND2 Training,Mindleaders Online Course - 640 -816 December 2012

CouldU Certificate, Rackspace Online Course November 2015

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