Customer Service Microsoft Office

Yasaman Masoudi

***** ***** ****** **. #****, Houston, TX 77077

Cell: 713-***-**** ****.*******@*****.***

Objective

Seeking a long-term pharmacist position where I can utilize my exceptional pharmaceutical patient care, excellent communication skills, and seven plus years of proven customer service experience.

Certifications and Licenses

Texas State Board of Pharmacy, Pharmacist License # 59203

American Pharmacist Association / Texas Pharmacist Association Approved Pharmacy-based Immunization Delivery #020*-****-**-***-H01-P

Accreditation Council for Pharmacy Education approved National Intravenous Training Program

Certification American Heart Association Basic Life Support (CPR and AED) certification

OSHA Bloodborne Pathogen Certification

APhA’s The Pharmacist and Patient-Centered Diabetes Care

Skill Highlights

Communication and interpersonal skills

Analytical and scientific aptitude

Multi-tasking and Customer-centric service

Microsoft Office Suite

MTM management (Mirixa, Outcomes)

Epic Computer System

EPRN Pharmacy System

Education

Doctor of Pharmacy

Texas Southern University - College of Pharmacy and Health Sciences - Houston, TX

Pre-Pharmacy

University of Houston- Main Campus, Houston, TX, Dean's List 2011

Languages

English (Fluent)

Farsi (Fluent)

German (Fluent)

Turkish (Proficient)

Spanish (Competent)

Advanced Pharmacy Practice Experience

Kroger Pharmacy (Community) - Preceptor: Dr. Teresa Yang

Martin Luther King Jr. Health Center (Ambulatory Care) - Preceptor: Dr. Rose Akachukwu

West Houston Medical Center (Family Medicine) - Preceptor: Dr. Lin Ling

Select Specialty Hospital (Hospital) - Preceptor: Patricia Pellerin

Texas Southern University (Academia) - Preceptor: Flora Estes

Admix Compounding Pharmacy (Compounding) – Tu-Nhi Ho

Introductory Pharmacy Practice Experience

CVS Pharmacy – Preceptor: Rajendra Bhadbhade

Kroger Pharmacy - Preceptor: Dr. Nho Nguyen

Select Specialty Hospital - Preceptor: Patricia Pellerin

El Franco Lee Health Center - Preceptor: Shirley Chacko

Work Experience

Kroger Company, Houston, TX June 2016-Augest 2016

Graduate Intern

Gaining and maintaining knowledge of pharmaceutical products.

Providing drug counseling to customers.

Assisting with over the counter medications recommendations.

Ability to accurately input patient and prescription information into the pharmacy computer system.

Verifying and dispensing the correct medication.

Contacting prescribers' offices for authorization.

Processing third party insurance information for customers.

Contacting insurance companies on the behalf of the customers, if necessary

Accepting and interpreting oral and written prescriptions accurately for fill/refill.

Providing immunizations.

Norico Incorporated, Houston, TX-- May 2007 - May 2014

Intern-Assistant District Manager

Advanced from shift supervisor to senior management in 3 years as a result of exceptional customer service and leadership skills.

Formed / executed a structure for delivering a systematic first-class customer experience

Addressed customer inquiries and resolved complaints.

Opened four new store locations and assisted in recruiting and training new staff.

Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts. Organized weekly schedules according to payroll policies.

Trained / monitored staff to assure service levels. Helped increase firm revenues for six consecutive years

Westview Pharmacy, Houston, TX-- June 2009 - March 2012

Pharmacy Technician Volunteer

Entered new patient profiles and prescriptions into medication input software system.

Answered and screened phone calls for the staff pharmacist in a friendly, efficient and patient focused manner.

Verified accuracy and completeness of information on prescription and refill requests.

Communicated directly with doctors' offices via telephone, fax and email.

Communicated with all customers and staff in a pleasant and professional manner.

Labeled all products appropriately, including cautionary and auxiliary labels.

Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.

Maintained proper storage and security conditions for all drugs.

Professional Affiliations

Student National Pharmaceutical Association (SNPhA), Active Member 2012 - Present

American Pharmacist Association (APhA)Active Member 2012 - Present

Community Service

Meals on wheels

Free Flu Vaccine Clinic

St. Jude Children's Research Hospital

Walk to Defeat ALS

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