Management Manager
Resume:
R.SRINIVASAN
Personal Information
Visa Type & Validity : H1B 9th Aug 2018
Visa Type & Validity: B1, 24th June 2024
Mob: 425-***-****
Email: ********@*****.***
Assistant Program Manager
Summary of Qualifications
Over all 16 +year experience in Information Technology Field including 3 years in Project management, 2 Years in Operation Management and 10 year experience in maintaining servers running on Windows NT 4.0 V 2003,2000, and Administration. Planning and maintaining backup servers intact with live servers running on Windows 2003/2000 Platform. Have involved in planning and setting up Datacenter operations. Have catered to the need of client following standard process and procedures. Excellent communication, interpersonal skills with proven abilities in driving workforce towards accomplishing business and individual goals.
PROFESSIONAL CERTIFICATIONS
ITIL V2 & ITIL V3 Certified
Hyper-V 2008 Virtualization Certified
Microsoft Certified Professional for Windows 2000 Active Directory Services
Microsoft Certified Professional for Installing, Configuring, and Administering Microsoft Exchange 2000 Server
Microsoft Certified Professional For Windows 2000 Server.
Veritas Cluster 5.1 Training attended
Mindtree Certified Project Manager
ISO 20K Training attended
EDUCATIONAL CERTIFICATION
Diploma in Electronics and Communication Engineering,
B.SC Information Technology
Expertise
Years of xpertise
Technical Expertise: (HW)
SW
Apps
OS, etc. – List only relevant)
10
10
Project Expertise: (Change Management,
Enterprise Planning Architecture, Supply Chain Management, Business Processes, etc.)
9
Industry Expertise: (Manufacturing, High-Tech, Government, Insurance, Communications, Financial, etc.)
8
Skill Set
Operating System
MS Windows 2008,2003,2000 & NT 4.0 Server
Servers
Compaq Proliant DL 380, DL 320, ML 530& HP Proliant
Series Management
IBM Director, IBM RSA, HP ILO and DELL DRAC
Database Tools
MSDE,MS SQL 2000 & 2005, ORACLE
Web Server
IIS4.0, IIS5.0, IIS6.0, Jakarta Tomcat
Backup Tools
Veritas Net Backup
Ticketing Tools
Remedy, Service Centre, Global Service desk
Patching Tools
Opsware, SMS, WSUS
Relevant Project Experience
Mindtree Ltd, Working for Microsoft from May 2016- Till date
Project Type
Managed Service – Infrastructure Management
Designation
Senior Manager
Role
Technical Lead
Responsibilities
Technical Lead
Customer interaction and understanding their IT requirement, planning and implementing the technology.
Oversee Azure product support on day to day basis
Conduct status meetings with customer (Weekly and ensure all problem are addressed
Perform effective risk, issue management to execute the project in green state
Helping team to get more Top boxes on the product
Initiate multiple service improvement plan to improve the SLA (Daily stand up call, Triage call and FDR-First day resolution call to the team to help and achieve the success.
Achievements :
Reduction in overall tickets and improving Top boxes within 2 months by having regular triage call and daily standup call
Mindtree Ltd, Nov 2010 to May 2015
Project Type
Managed Service – Infrastructure Management
Designation
Senior Manager
Role
Assistant Program Manager
Responsibilities
Program Management, Currently handling leveraged clients. Task are :
Customer interaction and understanding their IT requirement, planning and implementing the technology.
Oversee IMS service delivery and ensure adherence to defined methodologies, processes, and customer requirement. Demonstrate "Mindtree Values" in daily operations.
Conduct status meetings with customer (Monthly basis) and ensure customer problems are addressed with specified timelines
Ensure Transition projects are completed on time without any delay (98% Compliance)
Perform effective risk, issue management to execute all projects in Green State.
Manage and maintain process related documents in a central repository for all engagements
Analyze the repeated tasks and give inputs for automating at least 1 task per month.
Conducting Monthly PMR
Gross Margin Estimation / Gross Margin Actual submissions
Achievements :
Reduction in 90% of P1 Incidents & 100% of P2 Incidents in 2015 compared to 2014
Problem Management below the agreed KPI for 8 consecutive months
Successive Successful 8 DR tests
Initiated multiple Service Improvement Plans which resulted in a stabilized environment. Ex: Openstack Migration, OS Migrations / Upgrades, Health Checks, Hardware Upgrades, Patch Management
Mphasis an hp company 07/2007 to 11/2010
Project Type
Provided remote support to an US Based Clients
Role
Lead Infrastructure Engineer
Responsibilities
Offshore Wintel Engineer, Currently handling Leveraged Client’s Wintel Environment. Tasks are:
Customer interaction and understanding their IT requirement, planning and implementing the technology.
Performances tune the systems and services for ensuring high availability.
Servers, Network Printers etc
Provide support for production environment and handling SEV1/SEV2 tickets
Working on Problem Management, Incident Management and Change Management Process.
Performing Root Cause Analysis for all critical incidents; analyze the same and find workaround/solution.
Administering machines and Users using Group Policy Objects.
Responsible for Physical and Virtual Server build and patch management.
Performing the backup and restore as per the client request using Veritas netback up tool.
Responsible for resolving the backup issues.
Performing the McAfee Antivirus and agent up gradation using the EPO (e-Policy Orchestra Console)
Co-ordination with Application Vendors for migration and software upgrades.
Co-ordination with Application team for resolving the space issues in critical WEB servers.
Responsible for evaluating various monitoring collaboration and presentation applications such as: MOM 2005, MS Terminal Server, and Symantec Storage Exec applications. Selected accomplishments, Monitored server performance through Microsoft Operations Manager 2005, HP System Insight Manager and Dell Open manage and corrected all issues within specified SLAs.
Ability to maintain a reliable and methodical approach to support and documentation
CITOS, April 2007 –July 2007
Project Type
Provided Remote Support to an Citi group
Role
Senior Technical Specialist
Responsibilities
Handling Domain Administration
Worked on creating users and profiles in Windows 2000 and Windows 2003 AD servers.
Configured Active Directory for Windows 2003 Domain
Working with DNS, DHCP and Active Directory Servers, Network Printers etc
Handling with Microsoft Exchange 2003 Server deployment and Management
Exchange Server 2000/2003 Administration
Implemented Windows SUS (Software Update Services) Server for Patch Management.
Working on Problem Management, incident Management and Change Management Process.
Performing Root Cause Analysis for all critical incidents; analyze the same and find workaround/solution.
Review incidents and service requests randomly, analyze and provide inputs for improvement in quality.
Implementation of pre-approved change requests.
Queue monitoring & Trouble shooting of event generated monitoring cases.
Performances tune the systems and services for ensuring high availability.
Testing of patches/hot fixes in testing environment before implementing in Wintel servers.
Monitor Various aspects of Server Memory,CPU,DISK,Application using BMC patrol Monitoring Tool.
Administering Microsoft Cluster issues and Veritas Cluster
Cognizant Technology Solutions Pvt Ltd, December 2005- April 2007
Project Type
Providing Remote Support to Internal Clients
Role
Associate Engineer
Responsibilities
Administration of Windows NT / Windows 2000 / Windows 2003/Veritas/IIS/SQL.
Maintenance of File servers, Web servers, Database servers and Printer Servers,
Administration of VERITAS Net backup server and Client Administration of IIS Web server.
Administration of Share Point Portal Server
Administration of SQL Reporting services 2000 & 2005
Administration of SQL servers.
Maintenance of User ID, Groups, Mail box, Disk space, Backup and restoration of windows servers
Supporting users in troubleshooting of all software’s used in development environment.
Periodic DAT updating in all Workstation and Servers using EPO server
Responsible for Configuring and Maintenance of Image Server.
Responsible for Business Continuity Plan (BCP)
Responsible for administrating of Win2000 Servers, managing user accounts.
Installation, configuration, maintenance of system and application software.
Frequent checks for firmware and bios version updates.
Plan and conduct upgrades after conducting proper impact analysis with respect to downtime/back out duration time requirement.
Tata Consultancy Services, December 2004- November 2005
Project Type
Providing Remote Support to Verizon
Role
Assistant System Engineer
Responsibilities
Provide support for maintenance of the existing pre production and production environment of www.verizon.com and to provide services related to the build of a new production environment. The Project involves Onsite & Offshore Coordination for providing maintenance support to Verizon.
Server hardware & software configuration and support, patch installation and upgrades, installation of applications and services on the server and change management activities, Call tracking, Quality Assurance activities, documentation.
Working on Problem Management, incident Management and Change Management Process.
Performing Root Cause Analysis for all critical incidents; analyze the same and find workaround/solution.
Review incidents and service requests randomly, analyze and provide inputs for improvement in quality.
Implementation of pre-approved change requests.
Project Type : Internal
Zero Touch Migration tool :
Tool developed for migrating pre-windows operating Systems to windows XP Professional
Involved in complete, testing and benchmarking
Tools used: Windows 2003 server with AD, DNS, DHCP, RIS,WINPE,SYMANTEC GHOST.
Big Brother Monitoring Tool :
Tool monitors IP based systems through web based utility Remotely
Involved in installation and configuration of big brother Software
Automate Deployment Service: involved Complete testing and Implementation
CMS Computers Ltd, April 2001- November 2004
Project Type
Provided IT support to Client ( Cognizant Technology Solutions)
Role
Customer Engineer
Responsibilities
Installation of OS like Windows 95,Windows 98 Windows NT, Windows 2000, Windows XP, Linux.
Managing server related problems like software installation, configuration, maintenance and Support.
Provided support for around 1500 desktops with user satisfaction by keeping the SLA
Installed and configured various client software like, Oracle, Sybase, MS SQL, Emulator software, Citrix, Lotus notes clients, Crystal reports and Visual studio products.
Managing the hardware resource, capacity planning of resources for the projects.
Configuration of Mail Clients like Outlook 2000, Lotus notes client
Configuration of emulator tools.
Installation of Office products.
Deploying software using GHOST images
Coordinated with respective project managers and provided share for their backup and lead the team to get done the migration through Norton Ghost
Participated vigorously in BCP activities.
Configuration of applications (Cisco VPN, DB2 client, Sql client etc.)Coordinated with the team involved in completing the BCP.
Extredge Pos Systems Ltd., August 2000- March 2001
Project Type
IT support to Various Clients
Role
Customer Engineer
Responsibilities
Hardware Assembly and Testing of PCs.
Responsible for Hardware up gradation.
Installed Operating systems and Application software’s.
Installation and supporting printers.
Configuring users to access Internet using Dial up networking.
Indian Infosys., October 1998 - July 2000
Project Type
IT support to Various Clients
Role
Customer Engineer
Responsibilities
Hardware Assembly and Testing of PCs.
Responsible for Hardware up gradation.
Installed Operating systems and Application software.
Installation and supporting printers.
Configuring users to access Internet using Dial up networking.
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