R.SRINIVASAN

Personal Information

Visa Type & Validity : H1B 9th Aug 2018

Visa Type & Validity: B1, 24th June 2024

Mob: 425-***-****

Email: acwmcq@r.postjobfree.com

Assistant Program Manager

Summary of Qualifications

Over all 16 +year experience in Information Technology Field including 3 years in Project management, 2 Years in Operation Management and 10 year experience in maintaining servers running on Windows NT 4.0 V 2003,2000, and Administration. Planning and maintaining backup servers intact with live servers running on Windows 2003/2000 Platform. Have involved in planning and setting up Datacenter operations. Have catered to the need of client following standard process and procedures. Excellent communication, interpersonal skills with proven abilities in driving workforce towards accomplishing business and individual goals.

PROFESSIONAL CERTIFICATIONS

ITIL V2 & ITIL V3 Certified

Hyper-V 2008 Virtualization Certified

Microsoft Certified Professional for Windows 2000 Active Directory Services

Microsoft Certified Professional for Installing, Configuring, and Administering Microsoft Exchange 2000 Server

Microsoft Certified Professional For Windows 2000 Server.

Veritas Cluster 5.1 Training attended

Mindtree Certified Project Manager

ISO 20K Training attended

EDUCATIONAL CERTIFICATION

Diploma in Electronics and Communication Engineering,

B.SC Information Technology

Expertise

Years of xpertise

Technical Expertise: (HW)

SW

Apps

OS, etc. – List only relevant)

10

10

Project Expertise: (Change Management,

Enterprise Planning Architecture, Supply Chain Management, Business Processes, etc.)

9

Industry Expertise: (Manufacturing, High-Tech, Government, Insurance, Communications, Financial, etc.)

8

Skill Set

Operating System

MS Windows 2008,2003,2000 & NT 4.0 Server

Servers

Compaq Proliant DL 380, DL 320, ML 530& HP Proliant

Series Management

IBM Director, IBM RSA, HP ILO and DELL DRAC

Database Tools

MSDE,MS SQL 2000 & 2005, ORACLE

Web Server

IIS4.0, IIS5.0, IIS6.0, Jakarta Tomcat

Backup Tools

Veritas Net Backup

Ticketing Tools

Remedy, Service Centre, Global Service desk

Patching Tools

Opsware, SMS, WSUS

Relevant Project Experience

Mindtree Ltd, Working for Microsoft from May 2016- Till date

Project Type

Managed Service – Infrastructure Management

Designation

Senior Manager

Role

Technical Lead

Responsibilities

Technical Lead

Customer interaction and understanding their IT requirement, planning and implementing the technology.

Oversee Azure product support on day to day basis

Conduct status meetings with customer (Weekly and ensure all problem are addressed

Perform effective risk, issue management to execute the project in green state

Helping team to get more Top boxes on the product

Initiate multiple service improvement plan to improve the SLA (Daily stand up call, Triage call and FDR-First day resolution call to the team to help and achieve the success.

Achievements :

Reduction in overall tickets and improving Top boxes within 2 months by having regular triage call and daily standup call

Mindtree Ltd, Nov 2010 to May 2015

Project Type

Managed Service – Infrastructure Management

Designation

Senior Manager

Role

Assistant Program Manager

Responsibilities

Program Management, Currently handling leveraged clients. Task are :

Customer interaction and understanding their IT requirement, planning and implementing the technology.

Oversee IMS service delivery and ensure adherence to defined methodologies, processes, and customer requirement. Demonstrate "Mindtree Values" in daily operations.

Conduct status meetings with customer (Monthly basis) and ensure customer problems are addressed with specified timelines

Ensure Transition projects are completed on time without any delay (98% Compliance)

Perform effective risk, issue management to execute all projects in Green State.

Manage and maintain process related documents in a central repository for all engagements

Analyze the repeated tasks and give inputs for automating at least 1 task per month.

Conducting Monthly PMR

Gross Margin Estimation / Gross Margin Actual submissions

Achievements :

Reduction in 90% of P1 Incidents & 100% of P2 Incidents in 2015 compared to 2014

Problem Management below the agreed KPI for 8 consecutive months

Successive Successful 8 DR tests

Initiated multiple Service Improvement Plans which resulted in a stabilized environment. Ex: Openstack Migration, OS Migrations / Upgrades, Health Checks, Hardware Upgrades, Patch Management

Mphasis an hp company 07/2007 to 11/2010

Project Type

Provided remote support to an US Based Clients

Role

Lead Infrastructure Engineer

Responsibilities

Offshore Wintel Engineer, Currently handling Leveraged Client’s Wintel Environment. Tasks are:

Customer interaction and understanding their IT requirement, planning and implementing the technology.

Performances tune the systems and services for ensuring high availability.

Servers, Network Printers etc

Provide support for production environment and handling SEV1/SEV2 tickets

Working on Problem Management, Incident Management and Change Management Process.

Performing Root Cause Analysis for all critical incidents; analyze the same and find workaround/solution.

Administering machines and Users using Group Policy Objects.

Responsible for Physical and Virtual Server build and patch management.

Performing the backup and restore as per the client request using Veritas netback up tool.

Responsible for resolving the backup issues.

Performing the McAfee Antivirus and agent up gradation using the EPO (e-Policy Orchestra Console)

Co-ordination with Application Vendors for migration and software upgrades.

Co-ordination with Application team for resolving the space issues in critical WEB servers.

Responsible for evaluating various monitoring collaboration and presentation applications such as: MOM 2005, MS Terminal Server, and Symantec Storage Exec applications. Selected accomplishments, Monitored server performance through Microsoft Operations Manager 2005, HP System Insight Manager and Dell Open manage and corrected all issues within specified SLAs.

Ability to maintain a reliable and methodical approach to support and documentation

CITOS, April 2007 –July 2007

Project Type

Provided Remote Support to an Citi group

Role

Senior Technical Specialist

Responsibilities

Handling Domain Administration

Worked on creating users and profiles in Windows 2000 and Windows 2003 AD servers.

Configured Active Directory for Windows 2003 Domain

Working with DNS, DHCP and Active Directory Servers, Network Printers etc

Handling with Microsoft Exchange 2003 Server deployment and Management

Exchange Server 2000/2003 Administration

Implemented Windows SUS (Software Update Services) Server for Patch Management.

Working on Problem Management, incident Management and Change Management Process.

Performing Root Cause Analysis for all critical incidents; analyze the same and find workaround/solution.

Review incidents and service requests randomly, analyze and provide inputs for improvement in quality.

Implementation of pre-approved change requests.

Queue monitoring & Trouble shooting of event generated monitoring cases.

Performances tune the systems and services for ensuring high availability.

Testing of patches/hot fixes in testing environment before implementing in Wintel servers.

Monitor Various aspects of Server Memory,CPU,DISK,Application using BMC patrol Monitoring Tool.

Administering Microsoft Cluster issues and Veritas Cluster

Cognizant Technology Solutions Pvt Ltd, December 2005- April 2007

Project Type

Providing Remote Support to Internal Clients

Role

Associate Engineer

Responsibilities

Administration of Windows NT / Windows 2000 / Windows 2003/Veritas/IIS/SQL.

Maintenance of File servers, Web servers, Database servers and Printer Servers,

Administration of VERITAS Net backup server and Client Administration of IIS Web server.

Administration of Share Point Portal Server

Administration of SQL Reporting services 2000 & 2005

Administration of SQL servers.

Maintenance of User ID, Groups, Mail box, Disk space, Backup and restoration of windows servers

Supporting users in troubleshooting of all software’s used in development environment.

Periodic DAT updating in all Workstation and Servers using EPO server

Responsible for Configuring and Maintenance of Image Server.

Responsible for Business Continuity Plan (BCP)

Responsible for administrating of Win2000 Servers, managing user accounts.

Installation, configuration, maintenance of system and application software.

Frequent checks for firmware and bios version updates.

Plan and conduct upgrades after conducting proper impact analysis with respect to downtime/back out duration time requirement.

Tata Consultancy Services, December 2004- November 2005

Project Type

Providing Remote Support to Verizon

Role

Assistant System Engineer

Responsibilities

Provide support for maintenance of the existing pre production and production environment of www.verizon.com and to provide services related to the build of a new production environment. The Project involves Onsite & Offshore Coordination for providing maintenance support to Verizon.

Server hardware & software configuration and support, patch installation and upgrades, installation of applications and services on the server and change management activities, Call tracking, Quality Assurance activities, documentation.

Working on Problem Management, incident Management and Change Management Process.

Performing Root Cause Analysis for all critical incidents; analyze the same and find workaround/solution.

Review incidents and service requests randomly, analyze and provide inputs for improvement in quality.

Implementation of pre-approved change requests.

Project Type : Internal

Zero Touch Migration tool :

Tool developed for migrating pre-windows operating Systems to windows XP Professional

Involved in complete, testing and benchmarking

Tools used: Windows 2003 server with AD, DNS, DHCP, RIS,WINPE,SYMANTEC GHOST.

Big Brother Monitoring Tool :

Tool monitors IP based systems through web based utility Remotely

Involved in installation and configuration of big brother Software

Automate Deployment Service: involved Complete testing and Implementation

CMS Computers Ltd, April 2001- November 2004

Project Type

Provided IT support to Client ( Cognizant Technology Solutions)

Role

Customer Engineer

Responsibilities

Installation of OS like Windows 95,Windows 98 Windows NT, Windows 2000, Windows XP, Linux.

Managing server related problems like software installation, configuration, maintenance and Support.

Provided support for around 1500 desktops with user satisfaction by keeping the SLA

Installed and configured various client software like, Oracle, Sybase, MS SQL, Emulator software, Citrix, Lotus notes clients, Crystal reports and Visual studio products.

Managing the hardware resource, capacity planning of resources for the projects.

Configuration of Mail Clients like Outlook 2000, Lotus notes client

Configuration of emulator tools.

Installation of Office products.

Deploying software using GHOST images

Coordinated with respective project managers and provided share for their backup and lead the team to get done the migration through Norton Ghost

Participated vigorously in BCP activities.

Configuration of applications (Cisco VPN, DB2 client, Sql client etc.)Coordinated with the team involved in completing the BCP.

Extredge Pos Systems Ltd., August 2000- March 2001

Project Type

IT support to Various Clients

Role

Customer Engineer

Responsibilities

Hardware Assembly and Testing of PCs.

Responsible for Hardware up gradation.

Installed Operating systems and Application software’s.

Installation and supporting printers.

Configuring users to access Internet using Dial up networking.

Indian Infosys., October 1998 - July 2000

Project Type

IT support to Various Clients

Role

Customer Engineer

Responsibilities

Hardware Assembly and Testing of PCs.

Responsible for Hardware up gradation.

Installed Operating systems and Application software.

Installation and supporting printers.

Configuring users to access Internet using Dial up networking.

Contact this candidate