IT Support Specialist
Resume:
SCOTT FE I T
**********@*****.***
OBJECT I VE
With over 3 years of well-rounded IT experience, I am looking to transition into a systems administration role at a medium to medium-large company. Though I am open to a wide variety of business sectors, my ideal candidate would be an established financial services firm. I T EXPER I ENCE
A&A Transfer Inc Chantilly, VA
IT Support Specialist Jun 2015–Present
Migrated Windows Server 2003 DC to Server 2008; managed small team for hardware deployment project; reduced storage usage by 65%; configured virtual FOG server for image deployment; reduced potential network failure points; designed and deployed iPads and iPad management solution; supported Exchange 2010 server; implemented client and server monitoring solutions; documented processes; designed and deployed CCTV systems; developed backup routine; deployed Cisco managed switch; supported SonicWall TZ210 and SonicWall ACIs; deployed security updates and patches; developed process for evaluating technology requirements of new hires; created acceptable use policy; investigated paperless solutions to streamline core business functions; performed all IT purchasing; negotiated contracts with vendors; performed day-to-day IT operations for approximately 40 users. Amen Clinics Inc Reston, VA
Desktop Support Technician Sep 2014–Jun 2015
Maintained HIPAA compliance; implemented folder redirection via GPO; recommended platforms and technological solutions; silently and remotely deployed BIOS changes and software packages; cabled and deployed Ubiquiti wireless access points; managed ShoreTel phone system; managed user accounts with Active Directory; performed day-to-day IT operations for 55 users across 3 branches (managing 2 branches remotely); collaborated with our systems and network administrators in our West Coast branch. Tower Legal Solutions Washington, DC
Helpdesk Intern Summer, Dec 2013
Designed and deployed brand new 100-computer office space; managed temporary IT staff; imaged computers from local server using Acronis software; rapidly deployed and broke down offices with 20+ computers; performed day-to-day IT operations for approximately 260 users. Trebbianno LLC New York, NY
IT Intern Summer 2011, 2012
Prepared a new file server for deployment; recommended and initiated hardware and software purchases; performed hardware and software upgrades; maintained inventory; managed user accounts with Active Directory; reset Blackberry phones; tested Android phones; performed day-to-day IT operations for approximately 75 users (some remote management).
Computer Ease LLC Annandale, VA
Macintosh Expert + General Purpose Support Technician Feb 2008–Present Built SMB network and Server 2012-based domain from scratch; deployed virtual accounting server using Hyper-V; migrated 16 users to new domain; deployed SonicWall TZ400; removed viruses; recommended replacement hardware as appropriate; migrated data to new PCs; upgraded Windows and OS X versions; implemented cloud backup systems; replaced hardware components; troubleshot and resolved full gamut of home user PC and Mac issues.
ADDI T IONAL EXPER I ENCE
Designed and configured home lab for experience and testing purposes Jan 2015–Present Established SHARE computer refurbishing charity project Jun 2010–2012 CERT I F I CAT IONS AND SKI LLS
A+ Certification; IC3 Certification; Microsoft Office Specialist for Microsoft Word and PowerPoint Python, Java, and C experience
Budgeting proficiency
EDUCAT ION
George Mason University Fairfax, VA
Bachelor of Science in Economics August 2011 – May 2015 REFERENCES
Amen Clinics Inc: Justin Wong, 949-***-****, *****@**********.*** Tower Legal Solutions: Raoul Mills, 443-***-****, ******@*******.*** Trebbianno LLC: Scott Weber, 646-***-****, *****@**********.*** Computer Ease LLC: Fil Feit, 703-***-****, ****@*-****.***
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