Human Resources Medical Assistant

Angie. M Addington, PHR

**** ********* **. ** - 616-***-**** (Cell) – ******.*********@**************.***

Award winning, driven professional with a history of results in leading high impact Human Resources and operational programs. Excels at establishing alignment in support of large-scale initiatives by building consensus among key stakeholders. Persistent problem solver who inspires teams and eliminates roadblocks to achieve success.

EXPERIENCE

SPECTRUM HEALTH SYSTEM, Grand Rapids MI 2002 - current

HR MANAGER, TALENT ACQUISITION & CONTINGENT LABOR 2014 - current

Professional in Human Resources – PHR Certification

Oversees the ambulatory resource center for all of the Spectrum Health system. Manages and leads a team of 50+ clinical and clerical staff.

Dotted line leadership to the 40+ Talent Acquisition Team.

Provides business support to over 100 Medical Group / Ambulatory sites.

Partners with business managers and clinical operations staff to ensure operational success of the Resource Center.

Designed and implemented significant process and structural changes to address high volume business needs.

Created a robust staffing and pay model for the Resource Center.

Developed an intense education program for clinical staff to ensure competency in all areas.

Manages Medical Assistant (MA) Programs: Extern program, collaborated with community partners to implement the first national Medical Assistant Apprenticeship program (ongoing).

Delivers extensive employee and management counseling and coaching.

Responsible for allocation and adherence to dept. budget

Provides support and guidance for benefits, payroll, health and disability and compensation management.

Staff relations duties as they relate to development and implementation of policies and procedures, counsels and corrective action.

Consult with Medical Group leaders on people strategies.

Provide leadership for HR team in the delivery of excellent service and consultation to the business as well as collaboration with the HR Centers of Expertise.

Development of new policies and procedures.

Facilitated talent discussion, performance calibration, and 9-Box / 3-Box placement for all staff.

Decreased dept. turnover by enhancing staff engagement initiatives.

Created internal web page for departmental communications and interactions.

Payroll processing and management for all Resource Center staff.

MANAGER, TALENT ACQUISITION

Professional in Human Resources – PHR Certification

2012 – 2014

Team filled nearly 6,500 positions in FY 2015. Positions in clinical, finance, human resources, operations, customer service, purchasing, information systems, and marketing as well as management and executive level positions.

Managed 16 exempt staff members (recruiters) and 4 non-exempt staff members (administrative staff).

Implemented change management both with customers and recruiting team that previously functioned at transactional level.

Serve as liaison and facilitator with the HR Centers of Expertise.

Implemented competency based interview model to improve quality of hires organization wide.

Provided HR leadership for acquisition and integration of new physician practices (key Talent Acquisition lead).

Tied competency based interview model to performance management program to begin accurate assessment and measurement of quality of hire.

Partners with other members of leadership to manage the Talent Acquisition budget.

Restructure of the Talent Acquisition department creating a robust and innovative recruiting model.

Supports all of the Spectrum Health System to include: Corporate, Priority Health, Medical Group, Regional and Hospital Group.

Developed relationships with key Universities to ensure their students interest in the system.

Department payroll processing for 36 staff including all leaders and support staff.

Recruits for Human Resources staffing.

Implementation of a new ATS system in 2012 (PeopleFluent).

Led PeopleFluent onboarding program design.

Created outplacement program for displaced staff.

Created an online e-learning module titled “Behavioral, Legal and Effective Interviewing”.

Managed the 2012 intern process for the entire organization from start to finish while managing an additional 12 non-exempt staff members (summer 2013).

Created and launched a robust onboarding experience for all new hires entering the organization.

SR. RECRUITER, TALENT ACQUISITION

2002 – 2012

Recruits, interviews, and coordinates the employment process for various business units – full life cycle process.

Conducts interviews using behavioral based interview tools.

Monitors and research national recruitment trends and staffing needs.

Sourcing candidates by utilizing the appropriate tools and resources.

Support diversity initiatives throughout the organization.

Conduct intake sessions and develop service level agreements.

Provided guidance to all members of the organization regarding site and corporate policies.

Engaged in process and quality improvement activities.

Staff relations duties.

Developed strategic partnerships with business units in an effort to proactively design and customize recruiting strategies to support reorganization, growth, and turnover.

ALDI FOOD, INC 2000 – 2002

ASSISTANT STORE MANAGER

Managed all retail functions as it relates to sales, customer services and supply.

EDUCATION & AWARDS

PHR Certification – Society for Human Resource Management (SHRM) 2012 - current

Eastern Michigan University – Human Resources PHR study course

Candidate Experience Award (CandE) award winner 2013, 2014 and 2015

Professional Sourcing Specialist with a robust LinkedIn community

Professional speaker – designs content and public presentation

Publications: “Balancing Multiple Reqs with Multiple Hiring Managers” – ERE Media / February 2015

http://www.eremedia.com/author/angela-addington/

Recruiting Dept. of the Year 2015 award winner 2015 – ERE!

REFERENCES

Melissa Costello 616-***-****

Angela Groom 616-***-****

Amy Schraam 616-***-****

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