Customer Service Microsoft Office

Nicole Griggs

**** ****** *, *****, ** *****

Phone: 214-***-****

Email: ******.******@*****.***

Objective:

To become a key player utilizing my strong organizational and communication skills and demonstrate the ability to work well with people to achieve high productivity standards and quality of work with a well reputed company.

Skills:

10 Key, 40 WPM, Microsoft Office, New Invoice, Equator, Equifax, Credco, CitiWorks, LaserProMgmt., Gators, Encompass, DataTrac

Experience:

July 2016 – Present

Investor Delivery Analyst Equitable Mortgage Solutions Carrollton, TX -Notify and gather all suspense discrepancies to ensure the loan is purchased in a timely manner

-Review all loan documents for accuracy

-Efficiently communicate with title, investors and clients to resolve discrepancies

-Monitor daily pipeline/ Other duties assigned

January 20, 2015 – July 2016

Closer/DIL Transact Stewart Title Coppell, TX

- Verify Occupancy Status and Clear to Close

- Call borrower or attorney to schedule signing

- Schedule signing with a 3rd party notary

- Order and review necessary closing documents per state guidelines

- Send and receive executed docs

September 2014 – December 2014

Project Coordinator Old Republic Title Due Diligence Plano, TX

-Email revisions and titles to surveyors to correct their drawing

-Follow up & receive the surveys

-Status clients throughout the process of the survey

-Distribute final product to the client

October 2012 - April 2014

Document Specialist/Retail Closer Pierson Patterson, LLP Dallas, TX

-Create assignments for deeds & mortgages

-Manage a pipeline of 12 HARSS loan closings each day

-Finalize loan amounts, HUD1, escrows, interest etc. with title & send closing documents

June 2011 - July 2012

Intake Loan Processor Capital One Home Loans Plano, TX

-Review loan file for complete & accurate documents

-Clear UW conditions after the missing documents are received from the borrower

- Order 3rd party services

March 2007 - November 2010

Mortgage Servicing Specialist Countrywide/Bank of America Home Loans Richardson, TX

*Loan Admin Top Performer (December 2008 & February 2009)

-Pay REO, Title and Attorney Invoices

-Fee Sensitive Audit Foreclosure Payoff Demands, Reinstatements and Bids

-Train New Hires

- Send out a Notice of Incomplete Letter for missing items

May 2006 - February 2007

Customer Service Rep AEGON Direct Marketing Plano, TX

-Answer High Volume Phone Calls

-Service Customers and Cross Sell Additional Insurance

-Document Calls

Education:

February 2006 Plano East Senior High School Plano, TX

High School Diploma

**Dependable, Organized, Flexible Schedule, Quick Learner, Hard Worker, Self-Motivated, Detail-Oriented**

Contact this candidate