Desktop and Network Support

Jonathan Neale, MCSE

** ********* *****, *** *********, TX 77381

home: ***/***-**** ****: 832/381-8390 e-mail: ********@*******.***

**/**** *******

Thin IT Solutions Magnolia, TX

Support Engineer

Advise potential customers on the suitability of various models in the VXL Instruments thin client product line.

Help customers integrate their new equipment into their current networks.

Manage delivery of support by off-shore development teams.

Test and repair customers’ units sent in under warranty.

Research and procure network equipment and services.

Train and mentor junior technicians.

Design, build and maintain VXL Instruments USA’s internal network: Windows 2003 to 2012, VOIP, and FTP.

8/2002 12/2006

First National Information Network Burbank, CA

Director of Technical Services 10/2002 12/2006

Planned and maintained the IT infrastructure, coordinating with various vendors where necessary.

Maintained up to 13 servers supporting AD, DNS, DHCP, FoxPro, IIS, SQL, Exchange, Terminal Server, and File & Print services, based on Microsoft NT 4.0, and Windows 2000/2003.

Set up user accounts and permissions groups for 100 local/remote end users and workstations running Windows 9x, 2000, and XP Pro.

Maintained Telrad PBX phone system and three Tele-Magic predictive dialer servers, supporting 36 workstations.

Installed and maintained application including Microsoft Office 2000/XP/2003, Maximizer 8.0, Act 2000, QuickBooks 2005, and Veritas Backup Exec.

Data Technician/Network Support Specialist 8/2002–10/2002

Extracted and disbursed tele-survey data on proprietary database system using Microsoft Visual FoxPro. Data supplied to clients via printed hard copy, email, and fax.

Created and monitored all backups.

Monitored and maintained antiviral software on all servers and workstations.

Monitored and maintained all servers, LAN/WAN hardware/software, printer/fax/copiers, and all workstations.

4/2000 6/2002

Crain Communications Inc. Los Angeles, CA

West Coast Technical Specialist

Monitored functionality and performance of all servers (Microsoft NT 4.0, Novell Netware 4x) in Los Angeles and San Francisco offices. Coordinated with senior administrators and contract specialists.

Monitored anti-virus applications for all servers and client workstations.

Collaborated with senior administrators to set up and monitor backups.

Identified and created workstation images.

Provided first tier hardware and software support.

Education

Tomball College Regional Academy Tomball, TX

CCNA 1 – Networking Basics

Learning Tree University Los Angeles, CA

MCSE Windows 2000 Accelerated Exam

New Horizons Computer Learning Center Los Angeles, CA

MCSE/CNA Certification Program

Colorado College Colorado Springs, CO

BA Sociology

Contact this candidate