Customer Service Representative
Resume:
SUZANNE E. MARBLE
*************@*******.***
Summary
Customer service oriented individual. Skilled in office and retail settings with cash management and continuity experience. Specialized in oral and written communication.
Qualifications
Provided clients and guests with prompt and appropriate services.
Experience in Microsoft and Outlook applications, fax and e-mail communications.
Prioritized and managed multiple tasks.
Maintained balance of company safe, prepared bank deposits, completed bookkeeping procedures.
Managed service desk with responsibilities including multi-line phone operation, postage and shipping, bill payments, money orders and returns.
Organized staff members and supervised front of store operations.
Wrote, produced and voiced radio advertising.
Collaborated with account executives to provide effective advertising services.
Co-managed the organization of all radio commercials and promotions for local and national advertisers.
Processed sales contracts and agency traffic instructions for four to five radio stations.
Trained new staff and interns in continuity and production work.
Proficient in short notice deadlines and lengthy projects.
Employment History
PetSmart Core Associate
Grandville, MI 2015
Comerica Bank Customer Service Representative
Saline and Kalamazoo, MI 2013-2014
Dollar General Store Associate
Kalamazoo, MI 2007-2012
Fairfield Broadcasting Assistant Production Director/Copywriter
Kalamazoo, MI 1997-2006
Education
Western Michigan University Bachelor of Arts
Kalamazoo, MI Major: Communications/Broadcast Cable Production
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