Sales Representative Customer Service

Dubai Investment Park *, Jebel Ali

Dubai UAE

Email :****************@*****.***

Sex : Female

Birthday : February 2, 1986

Mobile # : 056*******/055*******

Citizenship : Filipino

Religion : Roman Catholic

Status : Single

OBJECTIVE

To join a company that offers the opportunity to excel beyond expectations and rewards outstanding performances with increased responsibilities and career advancement and to foster both personal and professional growth.

QUALIFICATIONS PROFILE

An experience Computer Encoder, Have skills in encoding data and also can work Microsoft word and Microsoft excel. . Energetic, motivated, dedicated and assisting in team-building.

COMPUTER SKILLS

Proficient on Windows, Microsoft office, Microsoft word, Microsoft excels, Microsoft Outlook, and Power point.

Skills & Competencies

Ability to assume responsibility efficiently and effectively.

Flexible towards work and work environment.

Honest and dedicated to work given at hand.

Fast learner and can work under minimal supervision.

Team Player and goal oriented individual.

PROFESSIONAL/NON-PROFESSIONAL EXPERIENCE

MMA FITNESS CENTER March 2012 to Present

Tecom, Al Barsha, Dubai UAE

Retention Officer

Responsible for managing client relationships and satisfaction, Identifying, planning, designing and implementing opportunities for improvement in Customer Loyalty, ensuring that clients have access to up-to-date market and pricing information.

Main Responsibilities:

Managing ongoing private client relationships

Keeping up to date with market information and monitoring trends in all major currency pairings

Liaise with other departments, when required, to escalate and resolve issues and/or report faults

Provide training to clients on the use of the Company’s products

Explaining the payment process mechanism

Help maintain our high levels of client acquisition, retention and reactivation

Ensuring customer satisfaction, professional communication

Senior Front of House Receptionist

Welcome the visitors & Explain Membership package.

Processing payment for the Monthly Fees.

Maintain a tidy reception area, ensuring that brochures and products are properly displayed.

Selling the gym products, and setup reminders over phone regarding member’s monthly fees

Cash handling, processing payments, invoices and receipts.

Ensure reception/ front desk is adequately stocked and information is updated and clearly displayed.

To under any other administrative duty when needed such as filling and archiving.

Ensure that customers understand their bills

Answer customer questions regarding recent memberships/products and service purchases,

Make outbound customer retention calls.

Work simultaneously with multiple computer applications and databases.

Responsible in handling attrition by minimizing the amount of leaving customers.

Handles major complaints and addresses all membership-related issues.

Handles the auto-debit facility of the company.

Ensure that customers are happy with their communications purchases.

Daily Fashion Marketing Corporation/SM Iloilo November-March 2011

(Intimate Wear)

Worked as a Sales Representative and Inventory Clerk

The Big Shop/ SM Iloilo September-February 2010

(Plus Size/RTW)

Worked as a OIC, Cashier and Inventory Clerk

PC GADGETS/SM MARIKINA January – March 2009

(Laptop, Printers, Laptop Accessories)

Worked as a Sales Representative for Laptops and Accessories

WESTERN UNION/POTOTAN ILOILO April-May 2008

(WESTERN UNIOIN GOLDCARD)

Worked as a promoter of Western Union Gold card

On-the-Job-Training (200hrs.) December– March 2008

DENR Administrative Division

Fort San Pedro, Iloilo City

Encoding Data

Clerical Works

Telephone Operator

RADITH ENTERPRISES/ROBINSONS ILOILO June 2004-April 2006

(CELLPHONE SALES AND REPAIR CENTER)

Worked as Sales Representative of cellphones

Repairing Minor defects of cellphones such as formatting, keypad malfunction

Installing all kinds of casing

EDUCATION

College: STI COLLEGE ILOILO

Diploma in Information Technology

Jaro, Iloilo City 2006–2008

High School: Iloilo National High School

Lapaz, Iloilo City 1999-2003

Elementary: Jaro 2 ELEMENTARY SCHOOL

Jaro, Iloilo City 1993-1999

ACTIVITIES

STI TAGIS LAKAS DUET CONTEST

Awarded as Second Runner –Up November 2008

STI HALALAN 2007

Active Poll Chief and Watcher of STI HALALAN 2007 May 2007

Certificate of Training

CERTIFICATES OBTAINED

DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES

Certificate of Completion for having been completed 200 hours requirement of on job training,

and given a satisfactory rating.

REFERENCES

Brandon Ross B. Lico

Mobile # 055-*******

Housing Team Leader

Conrad Dubai

Susan Claveria

Mobile # 050-250509

Front of House Manager

MMA Fitness Center

Raul Baysa

Mobile # 056-*******

Central Administration Officer

MMA Fitness Center

Contact this candidate