Customer Service Sales

WASEEMUDDIN J

Mobile: 055*******. E-mail: *************@*****.*** Dubai.

Career Objective:

Aim to be associated with a progressive firm that gives scope to update my knowledge and skill in accordance with latest trends and be a part of a team that dynamically work towards the growth of the organization and gain satisfaction thereof, strong faith in hard work, loyalty and self-confidence for a successful career in life.

Job profile

Nationality

Indian

Marital Status

Single

Gender

Male

Driving License

Indian

Date of Birth

December 17,1989

Computer Skills

MS Office Word,

Excel, PowerPoint,

Internet Explorer and

Outlook

Languages Known

English

Hindi

Urdu

Tamil

Areas of strengths

Customer Service, Operations Management and Accounts payable

Hobbies

Reading books, playing cricket and browsing

HADAF AL KHALEEJ COMMERCIAL SERVICE L.L.C (DU Telecom) Dubai (From Sept. 2015 to Present)

Job Responsibilities

DU Telecom corporate sales.

Selling DU postpaid connections to corporate.

Selling Mobile handset with the postpaid plan.

Do cold calling in market to develop the business.

Selling DU postpaid plans through the phone.

Make the customer satisfy with customer services.

Corporate : Vasan Dental Care (Nov-2014 – August2015).

Designation : Senior Executive in Marketing.

Roles and Responsibilities:

To Create and implement individual sales promotions and Campaigns.

To Raise awareness of dental and build the brand.

To provide statistical analysis and reporting of marketing campaigns.

Arranging the camps for the corporate company.

Converting prospects to business.

PREVIOUS EMPLOYMENT

Corporate : Flextronics

Designation : Analyst – Global Procurement & Supply chain (Sep-2013- To July 2014).

CAREER HIGHLIGHTS

Experience in handling Global Procurement of the critical (“A”, “B” & “C” class) raw material of L.C.D Monitor, MODEM, Air Conditioner (A/C), Projector and Refrigerator.

Experience in usage of ERP (E10K, Infimacs, and BAAN) in the procurement process.

THE FOCUS

Supply Chain initiatives involving implementation of Procurement Engineering Project, Cost Reduction, Purchasing Control, Inventory Control, and Quality Initiatives.

Strengthen the supply chain activities & Improve the performance of purchasing

function.

Parts Catalogue Management ( datasheets, components specification )

Parts Change Notification ( Analyzing alternative type )

ERP PROFILE

To Maintain Master Data of MM in E10K and Infimacs.

Monitoring of Shortage Reports and Aging Simulation Reports.

Purchase order creation & release

LOGISTICS

Coordinating with Logistics forwarders to ensure material is dispatched on the right time after collecting the goods from the supplier for respective HAWB#.

During urgency & holiday times pro-actively shifting goods to express mode after getting approval from MPS.

When asking for direct shipment from supplier location comparing the freight cost with the normal shipment as per Incoterms of supplier and then making decision in favor of company to cut down the cost.

GLOBAL PROCUREMENT PROFILE

Share forecast with Vendors and timely release of Purchase orders according to MRP / Material Lead Time.

Co-ordination with forwarders to ensure material is dispatched on the right time

Coordination with inbound logistics for timely arrival of material to factory, including creation of priority lists for custom clearance.

PREVIOUS EMPLOYMENT

SRI VARI COMMUNICATIONS (IDEA CELLULAR LIMITED) (Jun 15, 2010 – July 01, 2013)

Designation : Process Executive (Customer service executive)

To handle a team comprises of 6 members in sales and collection.

To maintain the records of the postpaid customers.

To collect the documents of the customers and submit to the idea network office for activation of the SIM cards.

To collect the bill payments of the postpaid customers.

To achieve the targets in SIM cards and IDEA NET SETTER sales.

Responsible for marketing of SIM cards and IDEA NET SETTER by installing IDEA stalls at various places.

EDUCATIONAL QUALIFICATIONS

References

Pursuing MBA (finance and marketing) in Correspondance

B.COM (general) from The New College, Chennai with First Class having an Aggregate of 68.5% in the year 2012.

HSC passed, from Vigneshwara institute in 2009.

SSLC passed, from Muslim hr. sec School in 2007.

Skill sets:

Planning, Coordination, Supervision, Analytical skill, leadership & teamwork.

Additional Qualification:

Have completed ITI in Air conditioning and refrigeration at Anjuman institute (chennai).

Strength:

Getting along with everyone, inquisitiveness to learn new things on my own, concentration, strong communication and negotiation skills, interacting with people at all levels, positive mental attitude and good speaking skills, possessing quick learning abilities, aggressive and target oriented, committed to the highest level of professionalism. Blithesome, Amenable and Affable. I am inclined to diligence even in brevity.

References

Declaration:-

I, Waseemuddin J hereby declare that the details furnished above are true to the best of my conscience and belief. The original proofs will be provided as and when required..

(Waseemuddin.J)

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