Manager Customer Service

ALEJANDRO MARTÍN GUEVARA

(****)

E-mail: **************@*****.***

Gender: Male

Single

Date of birth: 04/29/1982

Address: Calle Fragata Nº1- 3º C

Post code : 30007

Town: Murcia

Province: Region of Murcia (Spain)

ID: 23277350Q

Mobile phone: 003**********

ACADEMIC TRAINING

2014- Property agent workshop Banco Santander. Murcia (Spain) 2006-2007. English language course conducted at Highbury College. Portsmouth ( UK ) . 2000/2002 . Technician in Administrative Management . I.E.S La Flota .Murcia (Spain) 2003. Course in Business Administration, held in Amusal . Murcia (Spain) 2002. Accounting Course for SME, held in Amusal . Murcia (Spain) PROFESSIONAL EXPERIENCE

2015-2016- Altamira inmuebles- Grupo Banco Santander- Banco Santander Group - Administrative / Customer Manager - Administrative Control and Management Procedure property sales functions banking institutions. Commercial property sales functions, mainly International Relations Manager. 2013-2015 TERRITORIAL MANAGEMENT OF JUSTICE- Administrativo- Run administrative processes in the area, applying the rules and procedures defined, developed necessary documentation, reviewing and making calculations, in order to comply with each of these processes, and achieve timely results ensure effective service delivery. Provision of translation and interpretation in judicial proceedings.

2013 Menzies Aviation Group -Agent Check in / Distpacher Attention Realization and check-in counter. To coordinate a scale or flight turnaround, ensuring that the estimated time being fulfilled, coordinating among others, loading and unloading baggage, embarkation and disembarkation of passengers, take all

the necessary documentation for the flight, catering, cleaning and ask if they need assistance to passengers, mechanics. Solve any incidents, and make the implementation in remote or push back on fingers.

2009-2012. Calidona. Corvera Golf & Country Club. Aftersales Technical Coordinator. Customer Management Department. : Administrative Functions assist homeowners and customers for maintenance and information about their homes and coordinate the various services at the complex 2009. RESORT PROPERTY MANAGEMENT (Murcia) POSITION: Custumer Service Management Department. Features: Administration Manager and provide personalized attention to homeowners and resort management of their common elements.

2008 POLARIS WORLD. (Torre Pacheco, Murcia) POSITION: Department PropertyManagement and customer service. FUNCTIONS: Responsible for assisting owners and foreign customers for maintenance and information about their properties. 2004/2008. Tootsies RESTAURANT (Portsmouth, UK) POSITION: Store manager. Tasks: ordering to stock and inventory periodically, in addition to meeting the customer reservations by phone. 2003/2004. THOMAS BROTHERS S.L. (Murcia, Spain) Company distribution and supply of meat to catering companies, services and export of olive oil sector. POSITION: Coordinator, control goods orders, issuing and collecting bills.

2002/2003. HISPAMER FINANCIAL SERVICES (Murcia). POSITION: Customer Care telephone and personally.

2000/2002. McDonald (Murcia). Staff.

LANGUAGES

English Written & Oral-High Level

Italian Written & Oral- High Level

Portuguese Written & Oral- High Level

COMPUTING

User level : Windows Environment : WORD, EXCEL, POWER POINT Specific: ORACLE, GESFINCAS, Gesfincas, Gesinedi, Prinex housing management . Internet: browsing, email

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