Retail Shop Manager - Fraud Senior Analyst
Resume:
Mohamed S. Sokkar
San Jose, California 95110
Magic Jack # 909-***-****
Skype: *******.******@*******.***
Email: *******.******@*******.***
EXPERIENCE
Etisalat Misr Cairo -Egypt
Fraud Senior Analyst Nov. 2014 – Present
Overall monitoring of any possible fraud opportunities in MCommerce.
Detect, investigate and resolve issues/concerns on customer-usage fraud or network abuse cases such as Subscription fraud, International High-usage Roaming, Premium Rate Services, International Call Bypass, PBX fraud and SMS fraud.
Analyze fraud Cases and support reengineering of processes in order to prevent fraud.
Evaluation and analysis of subscriber’s CDR to identify network fraud and/or uncompensated voice or SMS bypass.
Proposing enhancements to the current processes in the detection of network fraud and potential loss events.
Resolution of issues associated with daily activities & Fraud and quantifies and understands
Fraud to identify losses.
Plans and execution of Telco-fraud detection testing plans in order to detect fraud and reduce potential losses as early as possible.
Prioritize and investigate call detail record (CDR) alarms provided by fraud management software
Support for all products subjected to fraud and abuse 24x7x365
Work closely with other depts. within company (credit/collections/billing, customer service, etc.) to investigate and resolve fraudulent and other high usage issues
Investigation of internal fraud and identification of personnel who committed grave acts of negligence, fraud or abuse that may result to revenue losses
Risk assessment on new product and services
Escalate issues with potential for negative industry and/or corporate exposure
Research and analysis on the impact and possible fraud risk of new and upcoming technologies
Document all actions taken in appropriate databases
Identifies, solve and report incidents to Head of Fraud Management.
Retail Store Manager Aug. 2010 – Sep. 2014
Ensure the store constantly maintains the highest level of customer service and satisfaction and strive to improve store customer service results to grow the gap from competitor
Achieve assigned targets
Maintain store expenses
Ensure accurate Inventory control & appropriate stock levels
Cost effectiveness implementation
Motivate staff members at all times
Develop actions plans on both levels operation and people
Maintain excellent store visit reports results and improvement and action plan
Vodafone Egypt Cairo- Egypt
Retail Area Manger Jul. 2008 – Jul. 2010
Coaching and leading store manager to achieve company objectives.
Performing store visits reviewing store overall processes continuity
Performing store audit checking up all major and minor deviations and takes corrective actions
Review stores sales achievements
Review stores performance both quantitave and qualitative
Forecasting stores required target and review actual target.
Minimizing operational and administrative expenses and costs.
Reviewing company reports.
Deliver company strategy and visions clearly to managers.
Managing people.
Retail Store Manager Mar. 2007 – Jun. 2008
Ensure the store constantly maintains the highest level of customer service and satisfaction and strive to improve store customer service results to grow the gap from competitor
Achieve assigned targets
Maintain store expenses
Ensure accurate Inventory control & appropriate stock levels
Cost effectiveness implementation
Motivate staff members at all times
Develop actions plans on both levels operation and people
Maintain excellent store visit reports results and improvement and action plan
Retail Store Supervisor Jul. 2006 – Feb. 2007
Managing store weekly orders
Responsible for the store team training and developing
Managing all store administration work and responsibilities
Responsible for assigning tasks to Vodafone store team and supervision over store’s senior and sales reps.
Athear Group, (Nokia Enhancement Partner) Cairo- Egypt
Key Retail Accounts Manager Dec. 2005 – Jun. 2006
Managing store weekly orders
Responsible for the store team training and developing
Managing all store administration work and responsibilities
Responsible for assigning tasks to Vodafone store team and supervision over store’s senior and sales reps.
SKILLS
Office Suite: Proficient in Excel, PowerPoint, and Word.
Other Systems: Proficient in all telecomm integrated systems (WinCash, Siebel, Customer Support System, Sales Support System, etc.).
Languages: Fluent in Arabic.
EDUCATION & TRAINING
Modern Academy in Maadi – Cairo - Egypt Aug 2006
B.S. in Business Administration
Modern Accounting Certificate AUC Date: 2005
Professional Project Management Certificate by PMI – USA - AMIDEAST
Management Skills Training by Vodafone Egypt
Effective Store Management by Solutions training and Education Programs (etisalat Misr)
Emotional Intelligence (etisalat Misr)
Simplexity Thinking, Basadur Applied Creativity - USA
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