Manager Customer Service

JAVIER ALLIEY OCHOA

LinkedIn **** Ivey Park Lane, Peachtree Corners, GA 30092

678-***-**** - ******.******@*****.***

PROFESSIONAL SUMMARY

IT professional with10+ years experience in computer infrastructure and vast knowledge of Enterprise Project Lifecycle methodology; network engineering expert with strong background in project management and product support; demonstrated proficiency in monitoring, tracking, evaluating and resolving complex global IT infrastructure issues, utilizing critical thinking skills.

TECHNICAL SKILLS

Unix / Linux

Cisco Networking

MS Office / Open Office.

Dreamweaver

C++

MS Windows Server

LAN

Virtual PC/VMware

Active Directory

Visual Basic

MS Exchange

WAN

Microsoft SQL

IP/DNS/DHCP/FTP.

Turbo Pascal

MS ISA/ Forefront

Antivirus

Legato EmailXtender

WIN Server

VoIP

EXPERIENCE

423 DISTRIBUTIONS - Roswell, GA August 2015 to Current

Warehouse Administrator

* Evaluated, reconfigured and updated systems to support customer service and operational goals.

* Supervised material flow, storage and order fulfillment and conducted monthly, quarterly and yearly inventory stock.

* Entered data into Peachtree Accounting software to produce reports.

HOTEL FORUM PLAZA - Maracaibo, ZU, Venezuela June 2014 to March 2015

IT Supervisor

* Designed structure for wiring dimensionless network to provide voice, data and video services.

* Developed equipment for VoIP technology, digital television, CCTV, data center, selection of servers and storage.

* Oversaw WIFI survey for service coverage, including evaluation of suppliers, resulting in solutions for optimal functioning of hotel.

* Provided support for sizing and design of networks and server infrastructure to migrate systems to SAP Business One to Dragasur headquarters.

TIVENCA- Maracaibo, ZU, Venezuela October 2012 to June 2014

IT and Telecommunication Manager

* Supervised and coordinated the work of 300+ Computer Science and telecommunications personnel.

* Advised company in acquisition and updating of hardware, software and network platforms and telecommunications.

* Designed and implemented policies for information retrieval, maintenance, e-mail, firewall and antivirus.

* Coordinated and supervised structured wiring of network for optimization of network service.

* Proposed solutions for system integration, facilitated media bids and development of technology area.

GRUPO SAN SIMON - Maracaibo, ZU, Venezuela May 2008 to October 2012

Corporate Manager of IT and Telecommunications

* Coordinated and supervised 5+ staff members in maintenance of LAN, WAN, VPN, WIFI networks and internet.

* Participated in coordination of migration and starting of new links and alternative routes of communication towards headquarters.

* Installed, assembled and configured server computers (Linux, Windows) and IP for diverse services.

* Provided analysis, diagnostics and repaired equipment.

* Created and administered e-mail accounts, the external POP3 mail server, and migration of analogous telephone system to Cisco Call-Manager IP telephony.

* Updated migration, modernization, design, commissioning and maintenance of the headquarters data center.

MEGAGROUP - Maracaibo, Zu, Venezuala January 2006 to May 2008

Technological Consultant

* Provided technical support and consulting in a Help Desk capacity to clients, diagnosing issues resolving problems.

* Designed and implemented infrastructure solutions, including services and Local Area Networks (LAN).

* Implemented, installed and configured equipment for servers and virtual machines: EMC VMware, Virtual Microsoft PCs.

* Installed, administered and supported Microsoft mail (Exchange).

* Implemented, configured and maintained Legato/EMC DiskXtender, EmailXtender, and Networker, creating network domains, access to resources, and domain policies.

EDUCATION

Cisco Routing and Switching, 2015

Telnetsa - Maracaibo, Zullia, Venezuela

Linux Administrator, 2008

Universidad Rafael Belloso Chacin - Maracaibo, Zulia, Venezuela

Informatics Engineering, 2004

Universidad Rafael Belloso Chacin - Maracaibo, Zulia, Venezuela

Bachelor of Science, High School Diploma1999

Salto Angel Institute - Maracaibo, Zulia, Venezuela

IT CERTIFICATIONS

* Cisco CCNA: 4 levels / courses

* Microsoft Certified Professional (MCP)

* Linux Administrator

* EMC Networker Administration for Unix and Microsoft Windows

* Microsoft SQL Database Manager

* Fast Track F-Secure Antivirus

* Local Area Network (LAN) Installation

* Micro Computer Operator

LANGUAGES

Bilingual in Spanish

SKILLS

* Design, installation, configuration and diagnostic of issues in networks of local area (LAN) and wide area (WAN),

workstations, networks servers equipment

* Advanced assembly, configuration and troubleshoot off computers, servers, laptops

Install, configuration of desktop operating systems Microsoft Windows 2000, NT, XP, Vista, Win7, Win8

and Win10, Linux

* Advanced knowledge in programming languages Microsoft Visual Basic 6.0, 6.0 FoxPro, PowerBuilder, Turbo

Pascal, C++, Macromedia Flash, Macromedia Dreamweaver.

* Dedicated Server installation, Microsoft ISA Server/TMG forefront, Microsoft Exchange, dedicated roles

configuration and administration of, 2003 Server, 2008 Server, Windows vista, Linux, Unix

* Installation configuration and maintenance of systems operations Server NT, Win Server 2000, 2003, 2008, 2012, 2016.

* Wide experience on implementation of software for virtualization (VMware and Virtual PC), implementation and

administration of storage (EmailXtender, DiskXtender), platform of Legato Networker backup software

* Excellent domain and use tools Office 97, 2000, XP, 2003, Office 2007, Office 2010

Contact this candidate