Business skills, Analytical skills, system skills, Insurance skills
Resume:
Barbara M. Serpico
W. Swanzey, NH 03446
Home Phone # 603-***-****
Objective:
My goal is to secure a position with a stable and profitable organization, where my analytical skills and professional experience will add value to organizational operations. I am a self-motivated person, who is able to work under pressure, with strong reasoning skills and good decision making. I am able to perform multiple tasks and able to work unsupervised with accurate efficiently. I adapt well to company and department changes. I am able to work well within a team or individually and would enjoy a position as a member of your company’s team.
Work Experience:
02/1997 - 07/2016 – National Grange Insurance, Main Street America Group
01/2012 – 07/2016: Manual Rater/Operations – (Back-end Systems)
Manually rated premium, coded statistical data of all MSA polices (all lines of business) which include Personal Lines: Auto, Homeowner, Dwelling Fire, Umbrella and some Commercial Lines into the MSA System (CICS/COBOL/PAC) using API.
Process policy corrections that have errored by the MSS System or through the Legacy System and set –up either a Manual Rating Issue Log ticket or an ICS Issue Log ticket to address the Defect in Sharepoint.
Manually Quoted Dwelling Fire, Landlord and Homeowner policies. Analyzed and worked Manual Rating Issue Log tickets and ICS Issue tickets to resolve defects: billing, rating, coding, and /or processed a manual work around to system issues with coding, premium and billing of policy information.
Analyzed Excel reports for tracking defect and system issues.
05/2003 – 01/2012: Data Analyst/ Senior Data Analyst
Researched and coded Quarterly ISO Errors and System plugging of Data for Premiums and Claims for NGM, MSA, AIPSO, OneShield (Main Street Station / Dragon) - reporting to the Insurance Bureau’s.
Gathered, analyzed and implemented Business Requirements and PCR’s for data, system impacts to IT Production.
Set-up Test Plans and Design Functional and verify data/ system changes had been processed (QA testing).
Reviewed / verified: XML, HTML, Data Interfacing, Data Warehouse, Oracle (SQL, PL-SQL), and Query reports to ISO Bureau’s for statistical data.
Worked closely with IT: (Business Analyst and Production team) – Analyzed and identified root cause of production/system and data defects, including weekly and monthly walk-thru meetings and troubleshooting meetings.
Tested of Data changes in the test system for impacts and future issues.
Issued Defects within Sharepoint and the MSA system after in-depth analysis had been completed.
Coded and Implementation of Claims in V4 (manual) system for Corporate Claims and ISS Clients. Worked closely w/ the Claims Analyst on impacts and the error reports.
Updating and Implementation of PAC Manuals.
Set up Excel reports and monitoring input data on a daily basis
Coded Non-Verified Data Policy Information
Assisted the Accounting Department for Page 15 Errors and Premium Reconciliation.
Corroborated with the Personal Lines Platform Replacement, Predictive Modeling and OneShield replacement teams.
10/2002-05/2003: ISS Technical Support / Claims
Research and analyzed Claims procedures and assist in claims handling and implementation for ISS Clients.
Set up spreadsheets and investigating data for New York AIP Plan Fraud Investigations.
Assisted Customer Service, along with training on a daily basis to ISS Clients and others in the Business Development Team.
03/2001-10/2002: Claims Home Office / Support Services
Researched and identified coding errors and system errors within CLMS and V4 – claims systems on a daily basis on all claims entry activity. Review Daily Reports for all Claim Departments including the Medical Team, SIU Team, BI Team, PD Team, Total Loss Team and all Other including Home and some Business policies.
Monitored pending manual checks generated by the Adjusters or Agents issued on claims that a claim had not been set up into the claim system. Monitor and provide accurate spreadsheets for all claim loss and expense payments implemented on the claims system on a daily basis.
Evaluated and closely monitored monthly errors from AIB and provide feed back to designated staff members and follow up with submission correcting with the errors that generated, including the quality of claim handling and track the progress of our Customer Service culture.
Implemented centralized payment processing for corporate monthly vendors. Update centralized corporate Vendor System.
Provided assistance for all Home Office, Corporate Claim and Branch Offices. Provide IRS Reporting through quarterly and annually reports on in house systems as well as on-line Insource.
Supported all Branch Offices and other members of the team in training procedures on the claims system.
Assisted regional personal in accurate coding both in group and on the spot training, including documentation for claim personal access to the claim system.
Conducted regional audits.
05/2000-03/2001: Technical Quality Support
Duties performed were research and analyze the quality controlled of company system reports, provide support for other departments within ISS and NGM. Research and process all billing and payment errors within the company.
02/1997-05/2000: ISS Customer Service Representative / ISS Senior Customer Service Representative
Handled multi phone lines, which included all Client Companies, all AIP companies, NGM Voluntary and CEA.
Reviewed and analyzed Underwriting, Billing (CITRIX) screens for ISS Clients, claims screens and data for Liberty Mutual Insurance and NGM. Knowledge of billing and processing screens including account level, policy level, rate level, CDS system, SAR system and processing procedures.
Provided customer support to Data Entry, Accounting and Processing Departments including drafting correspondence.
Provided training to other representatives on customer procedures.
Education:
-Currently enrolled in New England College of Business (NECB): 2015 -
Bachelor’s Degree in Business Administration in Science
-Head First SQL - 2012
-Transact – SQL in 21 Days T- SQL - 2012
-Head First Java – 2nd Edition – Java 5.0 Course - 2012
-Commercial Insurance – INS – 2011
-Property & Liability Insurance Principles – INS - 2010
-Business Communication – MindLearning - 2007
-BISYS – Effective Business Writing for Insurance People - 2007
-Planview Business Training – 2006
-Windows SharePoint – 2006
-Business Requirements – Software Development Life Cycle (SDLC) - 2004
-CGI and Mass Registry Training – 2002
-INSURE Training – System Administration – 2001
-Mind Learning (Online Courses) – 2001 - 2016
-PC Training – Excel Expert, Microsoft Word Expert, Power Point, XP – 2000
-Personal Homeowner Coverage - 2000
-Personal Auto Coverage – 1999
-Basic Claim Procedures – 1999
-Writing Fitness – 1999
-Career Powers Seminar – 1999
-PC Training – Microsoft Word, Excel, Windows - 1998
-Introduction to Basic Accounting & Finance Training – 1998
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