Customer Service Supply Chain

E-mail: ********@*****.***

Jayashree Dhanaraj Mobile: +919*********

CAREER OBJECTIVE

Looking for a position in an enterprise where learning, absorbing, research and quality delivery exist, and should be able to contribute to the growth of the enterprise and self-growth.

Synopsis

Currently Associated with Hindustan Unilever as the Customer Service Executive in Supply Chain handling the entire Order to Cash for India, Srilanka and Nepal since Jan 2015.

Proactively looked at industry developments and recommend best practices and industry leading solutions which will have a positive impact on the organization. Work with industry leading product team to identify and implement new modules available on the platform with an eye on reducing customization to the existing product

Work closely with business partners and the regional functional teams to deliver process, data, and technology solutions

Extensive experience in Requirement Gathering and Suggesting Solutions for all Front end Supply Chain related issues

Excellent Knowledge on SAP SD, CRM and APO Tools, Have handled multiple Rollout, Implementation and Support Projects on SD and APO

Previously Associated with IBM India as an SAP APO Functional Consultant.

Strong business acumen, highly developed analytical skills and recognized for innovative and creative approaches to problem solving

Proven skills in managing teams to work in sync with the corporate objectives & motivating them for achieving business and individual goals

A total of 5+ years of corporate experience under various legs of Supply chain pillars, Planning and O2C in various industries (Manufacturing and FMCG).

Functional experience includes extensive support and analysis of APO DP, SNP, and Worked exclusively on version of SCM APO 5.0, 7.0, ECC 6.0, Extensive exposure in APO including BW, DP, SNP, CRM, and SNC.

Work Experience Summary

Current Location KARNATAKA, India

Total Experience 5 years 6 Month

I have got 5+ years of Corporate experience in the field of Supply Chain Management (SCM) and specialized in SAP APO Demand Planner and Supply Network Planning and Sales and Distribution having thorough knowledge of technical and functional aspects of the module.

I am presently working as a IT Business Partner Executive Handling O2C for India Srilanka and Nepal for Hindustan Unilever .

Activities carried out:

1)Suggesting IT solutions to Business Challenges and Problems.

2)Understanding the business requirements and developing and configuring the system according to the business.

3)Implemented business required for all O2C supply chain Capabilities.

4)Working on all developments of DP, SNP, GATP and SD.

5)Understanding the business requirements for additional development and mapping the same in system.

6)Handling All the changes and developments on Master data management planned as per the supply chain solutions, and mapping the same in the system.

Other activities:

1)Good knowledge on SAP CRM.

2)Contributed innovative Ideas on all the Old Supply chain Solutions which were outdated.

3)Handling the entire budgetary related Billing and PR’s for the Consultants team.

4)Have been recognized and nominated as the Solution expert for all the countries on O2C Capabilities.

5)Been part of the interview Panel over 6months.

6)Have trained people on Supply chain overview and DP, SNP and SD.

Professional Background

Name of the Organization

Designation

Start Date

End Date

Wipro Technologies

Associate Consultant

11.10.2010

03.03.2013

Capgemini India Pvt Ltd

Consultant

04.03.2013

28.05.2013

IBM India Pvt Ltd

Sr Consultant

29.05.2014

04.01.2015

Hindustan Unilever

Customer Service Executive

05.01.2015

Till Date

ACADEMICS

Examination

Board/ University

Institution

Year

Percentage

BE

(Electrical & Electronics Engineering)

Bangalore University Board

University Visveswaraya College of Engineering

2010

64.24%

12th CBSE

C B S E

Kendriya Vidyala Hebbal

2006

75.4%

10th CBSE

C B S E

Kendriya Vidyala Hebbal.

2004

74.8%

ACHIEVEMENTS

Awarded for the best performer for 2015-16.

Recognized as the Supply Chain Solution Analyst for Global Team

Awarded for best Contribution on GATP Project Implementation for HUL India

Awarded for the Best Contribution on the ECC Upgrade plan.

Awarded as the Bespoke Customer Service team for Supply chain in HUL.

I have been rewarded Feather in My Cap for outstanding contribution for L2 production support role.

PERSONAL QUALITIES

Fast Learner with ability to learn new technologies.

Good leader, self-motivated team player, self-starter able to work in both independent and team environment.

Determined and hard worker, with efficiency to complete a task at hand.

EXTRA-CURICULAR ACTIVITIES

A Part of the Get beyond Limits Outdoor Adventure Club as an outdoor leader

Have been the Safety Warden at HUL adhering and leading the Safety norms updated by the company

Nominated and anchored as the O365 Champion for Office 365 and one drive Rollout for South Asia

Participate in Various Marathons for Social Wellbeing purposes and acts.

Passionate about Swimming and Yoga.

PERSONAL INFORMATION

Name : Jayashree. D. Raj

Father’s Name : N. Dhanaraj

Date of Birth : 1st Dec 1988.

Hobbies : Playing Basketball, Listening to Music, Solving Sudoku.

Address : Flat TF4, Lotus Kaveri Apartments, Pappama Layout, Ramurthy Nagar Bangalore 16.

Languages known : English, Hindi, Kannada, Tamil and Telgu.

I hereby declare that the details mentioned above are true to the best of my knowledge.

Place: Bangalore Jayashree Dhanaraj

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