Customer Relationship

CURRICULUM VITAE

Kunal S. Bhoir

Contact Address:

Shree Siddhivinayak apts. Mobile: 099********

Flat no.102, Sector 44A,

Plot no.42, Nerul, Seawoods Ph.No.: 91-22-277*****

Navi Mumbai.

Pincode-400706 E-mail : **********@*****.***

Career Objective:

To generate value in what I undertake, to find satisfaction peace & happiness in my work, to be a part of most happening things in my profession and enjoy the company and wisdom of those few who make things “Happen”.

Work Experience:

Currently working with SBI Life Insurance Company as a Client Relationship Associate since October 2010 to till date.

Responsibilities :

Listening customers complaint or queries and provide proper resolution.

Attending walk-in customer and processing as per their request.

Analysis of feedbacks received from customer and reply accordingly.

Worked with Carnival Cruise Lines, Miami, U.S.A. as a Commi – staff a cook (Continental cuisine) from April 2007 to July 2010.

Responsibilities :

Responsible for all hot galley operation.

Responsible for production of soups, main courses, pasta & sauces.

Responsible production of food under USPH (United States Public Health) standards.

Area worked :

I have worked as a chief breakfast cook in a crew galley (kitchen).

I have worked as a chief midnight cook in a crew galley.

I have worked for the theme of “ITALIAN PIZZA NIGHT”.

Presently working as chief breakfast cook and also responsible for officers, petty officers restaurant.

Educational Qualification:

Course

Board / University

Year

Percentages

Advance course in continental cuisine

Indus Institute of Hotel management and culinary arts, Bangalore.

May 2006 – August 2006

A - Grade

Catering management

S.N.D.T.University

(S.V.T. College of Home Science), Mumbai

2004 - 2005

B. Sc.

Mumbai University

(Modern College, Vashi)

2003

56.50 %

H.S.C.

Mumbai Board

(Modern College, Vashi)

2000

44.00 %

S.S.C.

Mumbai Board

(St. Xavier’s High School)

1997

54.93 %

Project Handled:

Theme Lunch

Theme : "Gaam Na Aangan"

Cuisine : Gujrati

Role : F & B Service

Theme Lunch

Theme : "Enter The Dragon"

Cuisine : Chinese

Role : F & B Production

Computer Knowledge

Operating System : Windows 95/98, 2000, Windows NT, ME

Testing Tools : WIN RUNNER 7.0,

Management Tool : Test Director 7.2

Package : MS-OFFICE 2000 (Ms. Word, Ms. PowerPoint, Ms. Excel, DOS)

Personality Skills:

Good Communication, and organizational skills and Initiative, able to work under pressure,

Good Team Player, Willingness to learn, Creative and Innovative.

Personal Memorandum:

Date of Birth : 21st Sept.1981

Sex : Male

Marital Status : Single

Nationality : Indian

Passport No. : L4804409

Language Known : English, Hindi and Marathi.

Special Achievement :

I was awarded as best leader & camper of N.S.S. ( National Social Scheme) by "Modern College", Vashi.

Date :- Yours Truly,

Place :- (Kunal Bhoir)

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