Management Customer Service

NEEPA VORA

Sugar Land, TX

713-***-**** linkedin.com/in/neepavora acwlh9@r.postjobfree.com

Information Technology management professional with over 18 years of comprehensive experience in a multi-site, multi-host, networked environment working on Oracle & SQL databases. An understanding, innovative individual who has an excellent sense of teamwork to get results by instilling commitment, trust, fairness, and loyalty. Experienced with effectively leading a remote development team and streamlining development processes with strong organizational, leadership, problem solving, and technical skills.

CORE COMPETENCIES

Technology Skills:

Leadership:

Oracle Database Administration

MS SQL Server Database Administration

ETL – DataStage

Onshore/Offshore/Remote team management

Solid communication abilities

Ability to build and maintain strong relationships with stakeholders

PROFESSIONAL EXPERIENCE

Chevron Corp., Houston, TX 2002 – Present

Database Administrator for Chevron’s ETC Upstream Team

Led and directed a team of onshore/offshore resources to manage Oracle and SQL databases for over 25 critical & high risk applications

Led the Information Risk management efforts for the team which ensured compliance for the databases, timely filing exceptions conceptualized evergreen tasks to achieve good audit rating

Coordinated the Business continuity process efforts for 3 years for the selected applications by performing Disaster Recovery tests ensuring Service Level Agreements

Streamlined the lean sigma activities for the team to develop a framework to leverage alternate sourcing resources which led to over $6 MM in soft dollar savings

Provided 24x7 support and streamlined performance by eliminating conflicting issues and deadlocked resources

Coordinated deployment of Landmarks Openworks R5000, Reservoir Management Data Management Prosource Seismic databases & Esearch in an international location – Aberdeen’s Business Unit

Tested and deployed Oracle PSU patches on Production servers and improved compliance

Supervised activities for MS SQL environments including performing capacity planning, resource allocation, 24x7 support, IP compliance, Business Continuity Planning, process automation, and performance tuning

Initiated the Disaster Recovery strategy and led the execution of DR exercises for both Oracle & SQL Server Database Systems enabling the team to meet AUDIT requirements

Database Consultant for Chevron’s Downstream Project LYNX

Served as a Technical Project Lead managing the offshore team to deliver runtime support

Documented all procedures and processes and improved automation of several database processes

Identified cost savings for the business partner by providing Infrastructure Optimization Design including the SQL Server hardware and software upgrade opportunities which enabled better efficiency as well as support

Maintained Data Management Business Continuity Plan and Enterprise Reporting Business Continuity Plan

Conducted IP/SOX Compliance consulting reviews for the project to ensure IP compliance

Effectively utilized and participated in Root Cause Analysis Investigations for incidents or recurring problems

Improved reliability of the systems by designing 24x7 support model ensuring best customer service

Data Integration Product (ETL) Team – ITC

Utilized IBM’s Data Stage to integrate source systems to support enterprise applications residing on Chevron’s standardized environment of dedicated Linux clustered servers.

Provided infrastructure service support for shared and dedicated hosting servers in the eHubs (such as San Ramon, Houston) and rHubs (Capetown)

Consulted on the Data Stage commercialization Project in the role of a SME

Stabilized Data Stage environment by ensuring best practices were followed for infrastructure and administration

Implemented standardization of ETL Infrastructure across geographical locations

Coordinated with Architecture team, Unix administrators, Product management teams and DataStage vendor for server performance, capacity planning, & upgrades

Database Consultant

Designed, built and configured databases using industry best practices ensuring corporate standards

Supported developers for efficient SQL query and performance resulting in faster execution of jobs

Provided Oracle Database Administration support and troubleshooting, including installation of Oracle software, patches and upgrades; management and monitoring of Tablespaces and Tablespace quotas

Monitored database performance to provide optimal experience for users

Analyzed capacity and growth of databases using various automated stress testing tools and performance optimization techniques

Configured and managed RMAN backup and recovery

Database Management Solutions Consultant

Spearheaded the migration of the Chevron Well Production data warehouse. Improved scripts and set up the backup jobs on Legato and then decommissioned the database on the old server

Led the MCSP project to move from Omniback. Restored 10-year data to disk and then restored it back to Legato 10-year retention group

Managed monthly backups of critical production oracle databases for multiple Business Units

Successfully converted database exports from Maestro to Cron jobs

Engineered the move of scripts and processes from Omniback to RMAN

Texaco Inc., Houston, TX

Database Management Solutions Consultant – DB2

Managed data resources, tuned database objects using DB2 utilities such as REORG, RUNSTATS etc., and assisted in loading of data into production tables.

Provided 24x7 support for critical applications such as:

oCredit card Amoco DSND and Citgo DSNE portfolio for Associates

oBillQuery AB29BILQ application

oDE50TIPS application

oGenisys - CM44GENI, CM48UTIL and CM50TEDI applications

EDUCATION

University of Houston – Houston, TX

Master of Business Administration (Management Information Systems)

University of Bombay – Mumbai, India

Bachelor of Science in Electronics Engineering

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