Automotive Technician

Rigoberto Ochoa

*** *. ******** **** *** Apt *

Los Angeles, C.A 90057

Home: 213-***-****

Cell: 818-***-****

Email: o *********@*****.***

Professional summary

A highly talented and well qualified Audi/ASE Certified Technician with six years of experience. Hard working, reliable and excellent ability to deliver high quality customer service. My area of expertise is engine repair, brake system, automatic transmission, suspension, electrical diagnosing etc. Summary of skills & Qualifications

● Working with people

● Figuring out how things work

● Following orders or instructions

● Very dedicated to excellent customer service

● Caring for or helping people

● Working with tools, machines, or equipment

● Able to work well with others and have always been a team player

● Detail oriented, strong organizational skills, able to work in fast paced environment

● Fluent in Spanish (read and write)

Work Experience

Audi Certified Automotive Technician: 2012 Present, Keyes Audi, Van Nuys, C.A

● Performing assigned work as outlined on repair orders with efficiency and accuracy, in accordance with dealership and factory standards.

● Diagnosing the cause of malfunctions and performing repairs, if authorized by Service Consultants

(for customers)

● Coordinating with the Parts Department to ensure availability of parts.

● Saving and tagging parts if under warranty or if requested by Service Consultants (for customers)

● Examining the vehicle to determine if additional safety or service work is required.

● Notifying Service Consultants if additional work is needed or if repairs/work cannot be completed within the time promised.

● Documenting work performed as directed by Service Consultants.

● Road testing vehicles to ensure quality of repair and ensuring vehicles remain clean.

● Keeping abreast of factory technical bulletins and attending factory sponsored training classes.

● Understanding and complying with federal, state and local regulations, such as safety requirements, hazardous waste disposal, Occupational Safety and Health Administration (OSHA) and other policies, procedures and programs as required.

ASE Certified Automotive Technician: 2010 2012, Firestone Complete Auto Care, Reseda, C.A

● Repairing broken or worn mechanical components.

● Installing equipment, components and systems.

● Testing vehicles both before and after repair.

● Repairing electrical wiring, circuits and fixtures.

● Safety and Courtesy Inspections.

● Diagnostic services through proficient use of electronic test equipment.

● General repair and replacement services to include: Resurface rotors and drums, disc drums and brakes, wheel alignment, struts and suspension, engine performance (tune up), fuel systems, exhaust systems, fluid and filter service, heating and cooling systems, air conditioning systems, front wheel drive/constant velocity joints.

Retail Shift Supervisor: 2008 2010, Rite Aid Pharmacy, Los Angeles, C.A

● Provide superior customer service by assisting customer with their shopping needs, handling all customer complaints/concerns with a sense of urgency to see their resolution.

● Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to Store Manager.

● Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering change from the bank.

● Order merchandise for upcoming ads.

Retail Store Manager: 2003 2008, Warehouse Shoe sale, Los Angeles, C.A

● Develop and implement plans to maximize sales and meet or exceed goals and objectives.

● Enhance the customer experience by leading team of associates in providing strong customer service.

● Prepare the store for physical inventory by ensuring merchandise on the sale floor and in the stock room is in order and easy to access.

● Enforce all policies and procedures to ensure excellent customer service is provided and to maximize performance of the store.

● Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customer and associates.

Education

WyoTech College, Long Beach, C.A

● Automotive Technology Program, graduated in 2011 Belmont High School, Los Angeles, C.A

● graduated in 1999

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