Customer Service Representative

Barbara A Leschke

**** ******* ****** ***** ********* WI 53172

414-***-**** ***********@*****.***

Professional Experience

Assurant Health

Senior Customer Advocate Milwaukee, WI 53212 August 2012-December 2014

•Managed request inbox while working with all Assurant business units to aid the most efficient production of orders through print and distribution centers

•Worked directly with Assurant business units to facilitate the flow of job specific documentation to all internal supporting production departments for production centers

•Managed and responded to all print distribution requests for service and products via phone, email, fax and USPS

•Ensured that requests are processed to meet customer service levels

•Assisted management with problems escalated for resolution and provided through a timely input to management regarding problem situations that may lead to customer dissatisfaction

Customer Service Representative October 1990-August 2012

•Proactively responded to agent and internal orders for Assurant insurance products via US mail, phone calls and emails

•Verified agent contact information via data entry in order to ensure that the supplies and products were sent to the correct address

•Enforced quantity limits and helped to determine the correct item and quantity required

•Ensured fulfillment of orders and that each order complied with Marketing and legal requirements prior to the ship date

•Coordinated urgent shipping requests and traced orders as required and notified customers of statuses of requested material

•Faxed requested information to agents and updated distribution information

•Communicated with various departments within the company to address unique distribution guidelines

Education

South Milwaukee Senior High School Graduated May 1975

Skills

Microsoft Word and Excel

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