Technical Support Microsoft Office
Resume:
MICHAEL OWUOR
**** ******* *****, **** ********, PA 19403
********@*****.***
SUMMARY
A highly motivated, IT Support Specialist, with a Network Engineering background and Technical support experience.
EDUCATION
Associate of Applied Science, Computer Information Systems –August (2010 - 2013)
Major: Network Engineering
Delaware County Community College, Media PA
GPA-3.95/4.0
Relevant coursework:
Windows server 2008/2012 and Active Directory administration, Microsoft Exchange, Linux administration, Network systems administration, Network Design and Implementation, Cisco network support, Network Security Administration
Master of Business Administration (MBA)-June (2008 - 2009)
Concentration: Network and Communication Systems Management
Keller Graduate School of Management, DeVry University, Philadelphia, PA
GPA- 3.98/4.0 (distinction)
Relevant coursework:
Network Concepts and Applications, Network Strategy and Design, Network Operations and Management
Wireless Communication Systems, Project management systems
Bachelor of Science in Electrical &Communication Engineering -December 2007
Minor: Communication Systems
Moi University, Eldoret, Kenya
Relevant coursework:
Communication Systems (Data and Voice), Microprocessor Systems, Digital Electronics, Signals Theory, Analogue Electronics, Computer Hardware and Operating Systems
TECHNOLOGY PROFICIENCIES
Software Applications: MS Office (Word, Excel, Outlook, Access), Microsoft Visio
Operating systems; Windows 7, 8&10, Linux, Mac OS
Server operating Systems: Windows Server 2008-2012, Linux
Hardware: PCs, Laptops, Printers, Routers, Modems
CERTIFICATIONS
A+ (IT TECHNICIAN), Security +
EXPERIENCE
IT Consultant 2013 -2016
Performed repair and preventive maintenance on personal computers, laptops and related peripherals.
Designed and implemented home and small office wired and wireless networks.
Installed and upgraded software including Operating Systems such as Window 7-10, Linux and antivirus software.
Performed virus detection and removal while simultaneously securing vital data for clients.
Mobile devices repair and upgrading including iPads, iPhones, Android phones and tablets.
Comcast, Newark, DE
Advanced Products Technical Support Specialist January 2010-June 2010
Provided technical support to customers via telephone regarding technical issues with their cable, Phone or Internet services.
Performed diagnostics and troubleshooting of cable, Phone and Internet system issues and documented help desk tickets/resolutions.
Exceeded issue-resolution targets 90% of the time and achieved exemplary customer satisfaction
Promptly Setup and/upgraded client cable, telephone and Internet Services as required.
Sears Holding Corporation (Kmart) Wayne, PA
Electronics Department Manager October 2009- June 2010
Performed Inventory management.
Ensured measures are in place to meet sales targets.
Supervised and co-ordinate sales staff and cashiers
Improved store efficiency by optimally assigning duties and preparing work schedules
Promptly resolved customer concerns and complaints
Dialnet Communications Systems Ltd-Nairobi, Kenya.
Network Support Technician May 2005 - April 2007
Responsible for installation and configuration of Cisco network hardware which included Routers, Switches, wireless access points.
Performed installation and configuration of applications such as Antivirus and Operating systems software and upgrades.
Repaired and replaced hardware and rectified network connectivity issues.
Provided end users support on a variety of PC related technical issues and Applications such as Microsoft Office Suite via telephone calls, emails and personnel requests for technical support
Assisted in implementing and maintaining policies, best practice procedures and programs for ensuring the security and integrity of company network and Window server system.
Performed Installation, configuration and deployment of user PC workstations and peripherals (Printers, scanners, fax).
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