Customer Service Data Entry

MARY MONTEROSSO

*** ******** ******

Wenonah, NJ 08009

Home 856-***-****

E-Mail: ************@*****.***

CAREER SUMMARY

Twenty eight years of diverse banking experience in the Philadelphia industry within Legal Processing, Supervisory functions within Operations. Highly motivated, driven and self-directed with the ability to solve problems, evaluate information to determine compliance with the regulations and laws. Expertly able to resolve conflicts and negotiate with others and able to use technology to improve our daily operations. Proven leader with organizational skills with attention to detail and the ability to prioritize in a high paced environment, dedicated, efficient worker that enjoys working with others

Legal Document review Superior Customer Service Multi-tasking

Quality Focus Analytical skills Problem Solving Excellent Organization Innovative Responsible

Team building MS Office Proficiency

EXPERIENCE

Wells Fargo /Wachovia Bank/Corestate, Philadelphia 1987 to 2015

Operations Legal Specialist II- (1998 – 2015)

Summons and Subpoena

Utilized expert customer service skills to answer questions on legal orders.

Support and ensuring compliance of proper state laws are followed when filling subpoena requests

Resolved product or service problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Consistently contributed to the team effort to ensuring the desired results were accomplished

Community involvement includes participation in department activities.

Community involvement includes XXXXXXXXXX

Writs and Levies

Process and research Liens, Levies, and Garnishments within the regulatory guidelines.

Expertly manage a high volume of internal and external customers such as Attorneys, representatives of the courts, state and federal government agencies.

Expertly response clients’ questions and complaints.

Identify and communicate promptly problematic trends to the leadership team.

Supervisor

Responsible for end to end duties to team members.

Consistently maintained a constant workflow.

Responsible for annual employee evaluations.

AWARDS

Recognized for long service achievements and near perfect attendance

EDUCATION: 2 Year Business Course with diploma and GED

SKILLS: Customer service, filling, government, leadership, legal, research, workflow. Typing; Data Entry: Filing; Faxing; Scanning; Answering Phones; Keyboard;

10 key adding machines

Technology Summary

MS Office (Word); Hogan; Avaya I; Legal banking system 1LLG

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