Customer Service Pharmacy

DIANA SAMUEL

*** ****** ******* **, *** ****, Houston, TX 77094 917-***-**** ************@*******.*** PPHHAARRMMAACCII SSTT

IV certified Pharmacist, with experience working in fast-paced environments including retail. Leverages strong technical and clinical skills to support decisions relating to authorization, provide patient education, and dispense medication. Experience with Specialty prescriptions, and performing Prior Authorizations with focus on Rheumatology and Gastroentorology. Ability to manage pharmacist operations, ensuring compliance with all applicable regulations and pharmacy principles and practices. Works effectively with internal teams and provides high level of service to customers. Core competencies include:

Pharmacy Principles/Policies Customer Service Quality/Productivity

Interdisciplinary Team Collaboration Records/Database Maintenance Clinical Reviews/Communication

Patient Education Specialty Medications Regulatory Compliance WO R K E X P E R I E N C E

XEROX STATE HEALTHCARE, LLC 2015-2016

Clinical Pharmacist

Worked in a fast-paced environment, providing subject matter expertise, reviewing, managing and processing prior authorization requests for coverage determination for Aetna Medicare patients.

Leveraged sound judgement, research, and clinical knowledge to support decisions regarding coverage determination, following all applicable CMS guidelines, and provided timely disposition within established timeframes.

Responded to a high volume of phone calls for medication requests. SOUTHSIDE PHARMACY, Houston, TX 2014-2015

Pharmacist

Provided pharmaceutical care to patients including dispensing medication, medication compliance management, patient education, inventory/product management, and customer service.

Reviewed physician’s orders and research and compounded medication following specific instructions.

Provided clinical consultation and education to patients on drug use and administration.

Demonstrated full knowledge of all pharmacy principles and practices, regulatory standards and guidelines, and pharmaceutical products.

Processed Specialty prescriptions, performing Prior Authorizations with focus on Rheumatology and Gastroentorology.

Utilized knowledge and experience with Durable Medical Supplies, helping patients with mobility sleep issues. SHOPRITE PHARMACY, Staten Island, NY 2012-2013

Pharmacy Technician

Assisted pharmacist with preparing and distributing prescription medication, providing timely, prompt, efficient, and quality customer service.

Responded to a high volume of inquiries from customers and doctor’s offices regarding prescriptions.

Assisted pharmacist with preparing prescriptions for dispensing, maintaining database, recording and filling prescriptions.

DR HANY PHARMACY, Cairo, Egypt 2011-2012

Pharmacist

Accountable for the proper preparation and dispensing of all medication, ensuring compliance with all applicable rules and guidelines governing the practice of pharmacy.

Read and interpreted written prescription order, and prepared and dispensed medication in a timely manner,

Completed training on profit loss, management techniques, and inventory control.

Educated patients, and maintained communication with patients, physicians and other pharmacist. E D U C A T I O N & A C T I V I T I E S

IV Pharmacist Certificate (2015)

Registered Pharmacist in state of Texas (January 2012) FPGEC (Foreign Pharmacy Graduate Equivalent Certificate), (April 2012) Pharmacy Bachelor, Cairo University, Cairo, Egypt, (May 2011) Led the “Conjoint-Siamese Twins” high-school research, endorsed by country officials and distinguished guests DD

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