Active Directory Customer Service

BRIAN L. ALMOND

*** **** ***** (***) - *** – ****

Levittown, PA 19056 ***************@*****.***

OBJECTIVE

IT Technician with one – three years seeking a Help Desk or Networking opportunity within an IT department that could utilize my hard work ethic, customer service skills, and strong desire to expand my knowledge.

WORK EXPERIENCE

Volt Workforce Solutions April 2016 – May 2016

Burlington Coat Factory

Help Desk Technician

Resolved users hardware and software problems via phone

Reset passwords for e mail and portal access

Working with Active Directory and remote access to work in user’s computer

Used Windows Enterprise systems and Linux for Remote Access

Resolved issues with registers and payment pads

TEKsystems November 2015 – April 2016

Cenlar

Help Desk Technician

Migration of data from on PC to another

Moving hardware from one location to another

Installation and setup of hardware i.e. monitors, mice, keyboards and Avaya VoIP

Installing programs through a SCCM system ( programs included Windows Office 2013 Word, Access, Excel)

Handling help desk tickets via a ticketing program called Footprints

Compucom August 2014 – June 2015

Client – Johnson & Johnson August 2015 – November 2015

Refresh / Data Migration Technician

Imaged and deployed Lenovo desktops and laptops with Windows 7 OS

Backed up and migrated users data using external hard drives

Installed, Mapped and tested network printers

Naming workstations and adding them within the OU in Active Directory

Installed programs utilizing an enterprise network tool through Windows Server 2012 ( programs included Windows Office 2013 Word, Access, Excel)

Configuration of Microsoft Outlook

SA IT Services – Roswell, GA October 2013 – January 2014

Client – Bank of America / Merrill Lynch - Ewing, NJ

Refresh / Data Migration Technician

Migrated data from used workstations to a server then into a new workstation

Set up new monitors, keyboards and mice

Configuration of Microsoft Outlook

Active Directory usage for changing of passwords

Installation, Mapping and testing of network drives and network printers

Auditing of used and new workstations

Wiping of used hard drives with Gdisk utility

Installation of numerous software through an Enterprise Implementation utility ( Visio, Visual, Project )

Provided technical support ( help desk support ) via phone, e – mail and in person to end users

First Baptist Church of Levittown – Fairless Hills Levittown, PA June 2012 – Present

IT Consultant

Set up Social Networking profiles and e – mail account for the church ( Facebook, LinkedIn, Gmail )

Installation, maintenance and troubleshooting of hardware and software of the church’s Dell desktop computer with anti – virus programs, data backs and security checks.

Answer technical questions with easy to understand answers.

Intertek – Blue Bell, PA October 2011 – February 2012

Mobile Device Application Developer ( Contract Consultant with Technisource )

Tested apps in a mobile device for technical flaws, prohibited content, trademark violations and privacy rights

Logged all mistakes or fails of the application into a database using Excel spreadsheet

Upload all movie and picture files of any failures from Mobile device to the workstation using Zume and Windows Visio Studio 2010

Kelly Services – Philadelphia, PA August 2011 – September 2011

Field Technician ( Contract Consultant )

Equitrac

Installation, replacement, and configuration of new end terminals which counted the number of pages copied and faxed from client’s office – executed with programming of IP Addresses

Logging of installation and replacement of end terminals for clients with customer tracking sheets

MiND TV: INDEPENDENCE - Philadelphia, PA August 2010 – December 2010

Internship – Assistant Network Engineer

Diagnosed seventeen workstations’ hardware for any troubleshooting

Moved users to the OU

Imaged hard drives to each workstation

Deployed workstations to appropriate end user

Binding workstations to the Active Directory

Installation of appropriate software into workstation sometimes by download through the enterprise network server

Executed an audit of all work that was processed

EDUCATION

DeVry University - Fort Washington, PA June 2011

Bachelor of Science in Technical Management GPA 3.4 Concentration in Networking

HIGHLIGHTED COURSEWORK

Principals of Management; LAN / WAN Administration; Networking Fundamentals, TCP / IP; Software Applications; Ping, PAP, CHAP; Hardware and Software Basics; VoIP; VB Scripting

CompTIA A+ Certified

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