Customer Service

Objective

To obtain a position in an IT environment that would allow me grow and exercises my customer services and technical skills.

Education

Houston Community College Katy TX 2012 – 2015

Associates of Applied Science - PC/IT Support

Technical Software

•MS Office Suite: Outlook, Excel, PowerPoint, Word

•Mac OS Suite: Pages, Numbers, Keynote, iPhoto,

•Gimp, Photoshop

•Footprint

•Daylite

•OmniGraffle, OmniOutliner

•VMware and VM Fusion

•Windows 7 OS, Windows 8 OS, Mac OSX Mountain Lion, Mac OSX Mavericks Mac OSX Yosemite

•HTML/CSS/C#

•CPanel, WordPress, Dreamweaver

Relevant Experience

•Maintained Houston Schools internal Apple inventory.

•Coordinated Apple warranty repairs with Houston Schools.

•Expedited warranty repairs with Apple.

•Managed the repair process for Apple products.

•Received and captured serial numbers for Apple products for schools (iPads, laptops, and desktops).

•Managed in and out of Apple warranty claims for HISD.

•Supported schools with reimaging machines with the latest Mac OSX.

•Ordered OEM replacement parts within GSX (Apple).

•Returned damaged warranty-parts back to Apple.

•Communicated with schools staff to coordinate repair tickets with Footprint.

•Rebooted/Restored/Re-imaged PCs and Macs from a server.

•Heightened my experience in computer sales and IT managed services.

•Inventory management of OEM and aftermarket.

•Achieved higher status in sales that have boosted the overall appearance of the workplace.

•Managed scheduling times in Microsoft Excels spreadsheets.

•Created a new file system for inventory shrinks and emails.

•Broadened my communicate skills and Customer Service.

•Managed filing system for credit/debit card Medias.

•Maintained well rounded customer service.

•Managed inventory stock of retail showroom floor.

•Ran diagnostics on in and out of warranty machines.

•Created and presented repair quotes to customers.

•Presented sales quotes to customers.

Work Experience

TechOne Centre Houston, Texas 2014- Current

Title: Repairs Services Coordinator

•Coordinate all Apple in/out of warranty products HISD using FootPrint.

•Access to Houston Schools FootPrint to track and update ticket reports.

•Scheduled pickups and deliveries for the entire HISD school district including the Hattie Mae White building (admin building).

•Created and managed PO/Order request for all Houston ISD using FootPrint.

•Maintain Houston Schools Apple product internal inventory.

•Communicate with Apple GSX to track parts for repair.

•Scan and return defective parts back to Apple via FedEx.

•Maintain excellent metrics with Apple in order to continue to hold an Apple Authorized Repair Center.

•Checked-in and checked-out machines for repairs and maintenance.

•Worked closely with Apple certified repairs technician.

•Imaged all Apple machines with the latest Mac OSX School image from our server.

•Create quotes for out of warranty repairs.

•Work with Apple Education sales in receiving and shipping products to the correct campus.

•Retail supervisor, Repairs supervisor.

•Apply excellent customer service.

TechOne Centre Houston, Texas 2013- 2014

Title: Lead Solutions Specialist

•Created and managed PO/Order request.

•Controlled Inventory reporting.

•Assisted in Apple MacBook/iPad check-in/check-out.

•Obtained product knowledge.

•Main supervisor of retail floor.

•Used excellent customer service.

Bed, Bath and Beyond Houston, Texas 2012- 2013

Title: Cashier, Customer Service & Floor associate

•Managed filing system for credit/debit card medias.

•Enhanced communication skills and sales.

•Maintained well rounded customer service.

•Reconfigured registers (Computer systems)

The Avenue Houston, Texas 2011- 2012

Title: Cashier, Customer Service & Scheduling assistant

•Managed scheduling times in Microsoft Excel spreadsheets

•Created a new file system for inventory shrink and e-mail

•Learned to communicate with others

•Heightened my experience in sales

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