Customer Service Manager

Mark Hopkins

DESTRUCTION SUPERVISOR - Iron Mountain

Belvidere, IL

**********@*****.*** - 630-***-****

WORK EXPERIENCE

DESTRUCTION SUPERVISOR

Iron Mountain - Elk Grove Village, IL - September 2012 to Present Responsible for daily operations for shred plant. Improving productivity, minimizing downtime, lowering cost per ton/labor hours using lean manufacturing experience. Implemented new improvement processes to achieve number ONE ranking for productivity on tons per hour in the Shred Division within the 1st quarter of 2013. Broke plant record for tons per day 3 times in first two months in position and broke plant month record by 400 tons in the month of December. Scheduled Preventive Maintenance for equipment and communicated to management regarding any repairs. Cross training employees, lead the Safety and Security Committee.

• Improved tons per operating hour by 78%

• Maintained lowest cost per ton in the division

• Improved tons per labor hour by 91%

SERVICE CENTER MANAGER

CH Robinson - Lemont, IL - January 2012 to May 2012 Developed operational direction and managerial oversight of warehouse shipping, receiving, production and operations. Oversee inventory and coordinate shipping and receiving processes. Working together with contracted transporters or company-owned trucks. Coordinating open communication channels with sales and clients to ensure complete on time deliveries of finish goods.

• Forecasted new process for production schedule to ensure quality and deadlines were met in a timely fashion.

• Created productivity reports to help reduce overall cost and increased picking efficiencies; dropping labor cost by 4.6%.

• Improved inventory practices to insure accurate product was received and shipped to appropriate clients.

• Forecasting production to sustain inventory for fast moving products OPERATIONS MANAGER

nGroup, Inc - Chicago, IL - June 2005 to February 2011 Provide operational direction and managerial oversight of day-to-day production scheduling and operations, maintaining open communication channels with clients to ensure complete customer satisfaction. Capitalize on 6+-years of lean manufacturing experience to manage and train personnel on the proper execution of standard operating procedures and quality control measures, ensuring compliance across all levels. Accountable for all financial management and reporting.

• Transformed an underperforming processing facility from posting negative margins to one posting profits within eight months. 100% return in bottom line.

• Managed the successful launch and implementation of multiple on-site, training other on-site supervisors in the areas of company operating procedures, staff development, and 40% increase of profits.

• Control shrink with a real time count back inventory system reducing cost by 28%

• Used Red Prairie Inventory System to control supplies and pick errors ON SITE SUPERVISOR

Lanier Professional Services - Park Ridge, IL - April 2003 to June 2005 Led and managed daily copy center production operations, responsible for all facility operations including staff recruiting and evaluation, inventory control, procurement, production scheduling, quality control, training, and customer service functions.

• Prepared, documented, and enforced client service level agreements, evaluating and restructuring processes in response to customer feedback and requests.

• Coordinated all production and process training and implementation. GROUP LEADER

Moore Corporations, LTD - Carol Stream, IL - December 1998 to June 2002 Supervised shift and personnel activities for all operations utilizing Xerox Docu Tech machines, responsible for the overall quality and completion of work performed by staff and for the quality review of all production planning, statement of work, and inventory prior to resource allocation. EDUCATION

Bachelor of Business Management in Business Management University of Phoenix - Chicago, IL

ADDITIONAL INFORMATION

Areas of expertise include:

Lean Manufacturing • Business Operations • Process Development • Service Level Agreements Cost Control • Quality Assurance • Financial Accountability • Human Resources Staff Training & Development • Recruiting & Performance Evaluation

Contact this candidate