Sales Technical Support, Audio Visual Sales, Audio Visual Technician
Resume:
Joshua Lozada
DUBLIN, OH **016
***********@*****.*** : 646-***-****
OBJECTIVE
To obtain a challenging full time position within the Audio Visual Industry that presents an opportunity for growth and advancement. I would like to merge my current sales experience attained with my vast knowledge of the A/V industry to work within a progressive and exciting environment.
EXPERIENCE
Sales Associate July 2015 - Present
A.D. Farrow Harley Davidson – Columbus, OH
Sell new and used motorcycles and have vast knowledge of current, new and used inventory
Organize and track all traffic, prepare appropriate documentation and perform pre-delivery procedures on motorcycle sales and intake of trade-ins.
Properly introduce customers to respective departments such as parts, services and apparel.
Assist and maintain upkeep on current customer information in computer system by making daily calls.
Learn company policies and maintain compliance throughout entire sales process.
Actively pursue sales leads and effectively log and track all customer interactions whether via phone or in person by utilizing daily worksheets and computer system for potential prospects and follow-up.
Handle, explain and make sure customers are aware of all Finance and Insurance products and details during the end stages of the sales transactions
Audio Visual Technician May 2014 – July 2015
PSAV – AV Technician for Hyatt – Columbus, OH
Basic set up and operation of small to large-scale audiovisual systems in hospitality environment.
Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment and complete customer satisfaction.
Maintain a positive relationship with all clients through effective communication. Meet with and monitor guests on site to ensure that their needs are met and the equipment setup is working properly.
Troubleshoot/ problem solve with equipment and software issues. Handle equipment challenges and changes in a timely professional manner.
Follow company procedures, complete systems entry and paperwork accurately. Use the equipment sheets to determine the equipment scheduled for set up and for strike.
Increase revenue by utilizing floor up-selling techniques. Work with clients to finalize and complete invoices.
Audio Visual Technician April 2013 – April 2014
Tritech – AV on site Technician for various clients – New York, NY
Set up and support audio and video conferences (Tandberg, Cisco IP, Crestron)
Managed audio/video design and installation of multipurpose rooms.
Consulted with senior management and 3rd party vendors to create custom solutions for the A/V and remote control systems coordinating for each room’s design.
Supported Tandberg video conferencing units, plasma and LCD monitors, smart boards and Crestron control systems.
Resolved all A/V issues in local conference rooms and provided phone support for remote locations.
Audio Visual Technician February 2010 - July 2012
BNP Paribas- New York, NY
Provide assistance to all managing directors and executive management with the set up and coordination of all meetings throughout the company.
Coordinate support for meetings for executives and make self available to be on-site to provide support before, during and after the meetings.
Respond to A/V requests using the remedy ticketing system to keep an updated log of work done.
Support external clients with all A/V needs to successfully begin conferences in a timely fashion (PowerPoint presentations, internet connections, WebEx seminars, etc.)
Maintain functionality of all A/V equipment by providing updates for VC units, Polycom units and LCD monitors/projectors and maintained digital signage throughout building
Work closely with technology team in testing/installing new conference room setups and tools.
Audio Visual Technician September 2004 - December 2008
Morgan Stanley & Technical Operations Inc. - New York, NY
Provided daily on site technical support of all Crestron, Tandberg, and Polycom related equipment throughout various company locations and programming upgrades when needed.
Established proper ISDN & IP video and audio connectivity with clients and point to point meetings.
Provided onsite technical support and remote access for live meetings to various clients and solved technical failures in a timely fashion.
Video and graphic post production recording, providing video switchboard support for live broadcasting and internet streaming.
Maintained all projectors, plasma screens, personal computer hardware, and video conference equipment throughout the building and resolved issues as they arose.
Established clear audio using various wireless microphones, lavalieres, digital/analog mixers as well as providing on site sound engineering. Set up stage lighting for all events.
Skills
Tandberg Systems
Crestron Systems
Clear One
Polycom
Picture-Tel
Display Interface USB Switching Loading Apps/Drives Basic MS Office
IP Addressing knowledge
IP Address Set Up in Windows OS/Network Printers
Knowledge of DHCP/ Static Addressing
Switches/Hubs/WAPS
House Sound
Wireless
Microphones Power Speakers Audio Recording Press Box
4-12 channel Mixers Push to Talk Systems Signal Flow
Value Lines & Meeting Room LCD
Digital video playback/record systems
Small Switching Systems
Signal Flow
Macintosh OS x
Macintosh Leopard
Adobe/ Photoshop/ Flash
Pro Tools
Final Cut Pro
Movie Magic
I Movie
School
TCI College 06’
Applied Sciences &
Air Management
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