Technical Support

KENNETH OKAFOR

**** ** ******* ***** ***’s summit, MO. 64082

Phone: 913-***-****

Email: ***************@*****.**.**

SUMMARY

Motivated and experienced administrator versed in all aspects of computer systems and networks, customer service, technical management and projects seeking a position in a competitive environment where my skills are aimed at offering the best solution.

Skills

Technical Support - Interpersonal and Communication skills

Servers (Windows and Linux) - System and network administration

Cloud Computing - Database administration

Windows Operation System - Strategic planning and coordination

Work History

Overland Solutions, Inc. – Overland park 03/2016 - Present

Desktop support Analyst

Managed the infrastructure equipment such as servers, computers, monitors, printers, scanners, audio-visual equipment and peripherals.

Determined the requirements, designs, tests and implementations, and maintained proper installation parameters for software and hardware, for smooth integration and transition.

Handling tickets, troubleshooting and resolving technical issues in ITSM.

Creating users in Active Directory and assigning access and permissions to applications.

Utilizing Deployment Console to wipe drives, image computers and deploy Windows OS including deploying applications to computers using Deployment Console.

Utilizing Altiris to manage groups of computers, users, cost centers, networks and inventory including deploying applications over VPN connection.

Creating users and passwords in Office 365 and setting up access to MS exchange.

Adding computers to domain and configuring computers for client use including VPN for efficient and effective production.

Ordering and assigning Apple iPhones and numbers to users and resolving the technical issues they may arise including Hotspot issues.

Worked with cables, routers and switches to set up protocols and established LAN and WAN network (Cable and DSL), connecting VOIP phones, printers and computer work stations.

Checking-In equipment when returned including troubleshooting and repair.

Pomeroy - Kansas City

Technical support 05/2014 – 02/2016

Computers and software installation, configuration and maintenance in a network including expanding network resources and adding VOIP phones, scanners and printers to the network.

Added computers to domain and created users with limited permissions in active directory.

Assigned authentication and permissions to users on active directory, radius server (internet access) and exchange server.

Configured other applications on windows 2008R2 and 2012R2, terminal services, database clustering and load balancing (for cloud computing).

Utilized SCCM to manage clients and servers, setting securities and permissions, monitoring system status, records and alerts, and managing drivers, OS Images, applications and deployment on the devices.

System maintenance, running batch files, network monitoring and security.

Installed and configured VMware and its hypervisor and running multiple operating systems (Linux and Windows)

Utilized linux command on directories, file system, users, ownership, permissions etc.

Provided technical and helpdesk support to clients including remote connection to

Customer service, client computer troubleshooting and providing solution.

Analyzing computers and servers for clients, and determining the appropriate system requirement.

St. luke’s health system – Kansas city

IT Technical support (Contract) 01/2014 – 04/2014

Executed health system IT project as well as planning and organizing project strategies.

Maintained SCCM to manage groups of computers, users, disk space, networks, inventory and printers as well as imaging, updating and deploying windows operating system, applications and epic software on computers, workstation on wheels (WOW) and thin clients (application virtualization product).

Remote connection and manually adding node names, printers and inventories to devices.

Customer service, handling multiline phone, troubleshooting, identifying problems, sorting possible solutions and recommending hardware and software.

Handled tickets and resolved multitask problems for clients regarding on hardware, applications and Epic software (helpdesk and desktop support).

Configured VMware Hypervisor (ESXi), windows OS and MS server 2008 and 2012 and web technologies like IIS, MS exchange and share point on Systems.

Maintained application access, active directories, group policies, DHCP, DNS, FTP, file access and permissions, printers, mailbox and password reset for clients.

Configured citrix/receiver and ensured load balancing with thin client to access the terminal server (application server).

Health information system maintenance, configuration and hardware repair.

Education

Bachelor

Federal University of Technology Owerri

Major: Information Management Technology

Associate

Johnson County Community College

Major – Computer Information System

Certificate – Health Information Technology

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