Customer Service Sales

RAFAEL A. BARBOZA

*** ******* ******* **., *******, TX 77090,CELL # 812-***-****, **********@*****.***

EXPERIENCE

*/**/**** ** *******

Jasper Engines and Transmissions

Jasper, IN

OUTSIDE SALES REPRESENTATIVE

Canvas the North Houston territory to find new customers

Educate current customer about the products we offer

Thank customers for current business (I.E. dinner, lunch, customer events)

Share marketing ideas with the customer to help them increase their business

Increase sales within the territory

4/15/2014 TO 7/30/2015

Jasper Engines and Transmissions

Jasper, IN

SALESTRAINING

2 months Role Play Training/ Presentations

-Create sales presentations and present them to RVP’s and President

-Practice Communication Skills

-Practice Making Cold Calls

6 Months of Inside Sales

-Take calls and sale our product over the phone

6 months of customer service

-Diagnose engine/ transmissions issues over the phone

-Handel Warranty claims

5/1/2013 TO 4/15/2014

Jasper Engines and Transmissions

Jasper, IN

ENGINE TESTER AND FINAL INSPECTION

Assemble Engines and inspect all parts

Live-Run test engines and inspect for any defects

Fix engines issues on test stand when possible

Control Productivity by setting the pace of the production line.

EDUCATION

2010-2013

Indiana State University

Terre Haute, IN

CRIMINOLOGY AND CRIMINAL JUSTIVE

ADITTIONAL

-7 Habits of Highly Effective People-Stephen Covey

-JLC- (Jasper Leadership Class

-Founder of Lambda Chi Alpha at Indiana State University

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