Technical Support Microsoft Office

SUMMARY

Detail-oriented and highly-motivated IT professional with excellent customer service skills. Intimate knowledge of wiring and electronics, especially computer components and hardware.

Proficiency with Microsoft Windows, Microsoft Office, Adobe Acrobat, Internet Explorer, and Mozilla Firefox. Experience with iOS.

Outstanding editing, proofreading, and data organization/entry skills. Ability to memorize and accurately recall details of written documents and to notice mistakes or possible areas of improvement. Experience with logistical tasks, including shipping, receiving, and cataloging items.

TECHNICAL SKILLS

Hardware: Printers, Scanners, Switches, Routers, NIC Cards, Sound Cards, Video Cards, Processors, Hubs, Modems, and other peripherals

Software: Microsoft Exchange 2007, Microsoft Office 2007/2010/2013, Virtual Machines, VM Ware, Visio, PC Anywhere, SmartViewer

Operating Systems: Windows 8, Windows 7, Windows XP, Red Hat Linux, OS X, iOS

Servers: Windows Server 2003/2008, ISA Server 2006, Exchange Server, IIS Server

Networks/Protocols: TCP/IP, LAN, WAN, IPX/SPX, WINS, DNS, DHCP, POP3, SMTP, SCCM, HTML, FTP, VPN, Ethernet

CERTIFICATIONS

A+ Certified, 2014

EXPERIENCE

Genzyme, Framingham, MA July 2015-March 2016

Deskside Technician (Contract through Rite Hire)

Installed new computers for users and provided support where necessary, as part of company-wide upgrade/refresh

Worked with existing technicians and assisted with logistical support with shipping, receiving, and managing inventory

Used Promise ticketing system to manage tickets and close work orders

National Grid, Waltham, MA April-May 2014

Windows Deployment Technician (Contract through Insource)

Installed new computers at worksite as part of migration from Windows XP to 7

Used CSC proprietary software to transfer user data from old to new computers

Followed up with users and provided technical support where needed

Spade Technology, Mansfield, MA October-December 2013

PC Build Specialist (Contract through Robert Half Technology)

Worked as technician deploying new computer systems for client use

Installed Kaspersky Antivirus and Anti-Malware Bytes on computers

Used ConnectWise ticketing system to receive and manage tickets

Used Kaseya to remotely manage computers and settings

Used StorageCraft to restore system images on computers

Staples, Framingham, MA September 2013

Desktop Support Technician (Contract through Sullivan and Cogliano)

Received and unboxed new laptop computers at corporate office

Re-imaged laptops with fresh installation of Windows 7 via PXE

Connected laptops to work domain

Maintained inventory at work site

Walgreen’s, Marlborough, MA February 2013

Repair and Support Technician (Contract through MicroTech Staffing)

Repaired and maintained Telxon scanners and other proprietary equipment

Maintained inventory at work site

Prepare fixed items to be sent to other work locations

Akibia, Inc., Northborough, MA January 2013

Technical Support Specialist (Contract through KNF&T Staffing)

Received and cataloged returned items

Inspected returned items to ensure proper functionality

Performed bench repairs and software troubleshooting upon returned items

Maintained inventory and prepared items for shipping

PolyOne, Littleton, MA May 2012

Technician 1 - Deployment Specialist (Contract with Pomeroy Consulting)

Install Windows 7 desktops and or laptops at various office sites

Perform unbox of new unit

Perform backup of data from old unit to new unit

Remove old unit and install new unit

Install any software specific to end user

Get end user sign-off

Dell/Global Infrastructure Delivery Services, Westwood, MA April 2012

PC Deployment Technician (Contract with APEX)

ADT Refresh Project and Windows 7 deployment

PC Setup and configuration and move to proper Active Directory

Assignment of logins and rights via Active Directory and SCCM

Restore as part of installation scope of End User Data and configure Outlook, Drive /Printer Maps and Desktop Shortcuts

Application installations including: Microsoft Exchange, McAfee Endpoint Encryption Software installation, Nomad installation, and P-synch GINA Extension

SunGard Financial, Marlborough, MA January 2012

PC Deployment Specialist (Contract with InSource)

Member of deployment team installing over 6,000 throughout the U.S. and Canada

Transport and install new Windows 7 systems

Assemble new HP stands

Removal of old equipment

Install asset identifications on new equipment and document on Deployment Asset Worksheet

Power up and troubleshoot if necessary

American Career Institute, Framingham, MA January-October 2011

Desktop and Network Support Intern

Performed desk side troubleshooting and timely resolution of Microsoft software including Windows 7, Exchange/Outlook 2007, Office 2007 and Virtual Machines

Administration of Active Directory, DNS, DHCP, VPN with familiarity in HTML, POP3, SMTP, and SCCM

Assisted in the maintenance of system hardware encompassing building, ghosting and upkeep of drives and other critical components

UMass Medical School, Worcester, MA March-September 2010

Psychiatry Department Intern

Proofread and edited documents

Used Microsoft Access to create and manage useful databases

Wrote letters from department to other departments

Made presentations for supervisors to display at meetings

Managed department’s library and book inventory by arranging items into alphabetic order

Managed files and patient records by arranging them into alphabetic order, maintaining confidentiality

LAJ Tax & Accounting, Milford, MA 2007 - Present (Seasonal)

Office Assistant

Organized and proofread information and documents

Input client data into Microsoft Excel spreadsheets

Performed technical support for father’s home tax business

EDUCATION

American Career Institute, Framingham, MA, 2011

Master Certificate in PC and Networking with Security

Framingham State University, Framingham, MA – 2009

Bachelor of Arts in History (3.1/4.0 GPA)

Dean College, Franklin, MA – 2007

Associate’s Degree in English (3.85/4.0 GPA)

ACCOMPLISHMENTS/HONORS

Dean’s list/highest honors each semester at Dean College

Member of student council/student government at Dean College

Received awards for academic performance at both Dean College and Framingham State

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