Customer Service Sales
Resume:
SHELLY A BLAKE HOWARD
Martinez, Ga. *****
**************@*******.***
OBJECTIVE:
To be a part of a company that has the same work ethics that I do, I believe in being on time and a part of the solution. I believe in customer service.
COMPUTER SKILLS:
• I am fluent in all office machinery Multi line phones systems, Fax machines, computers
• Fluent in Smartplant, Smart Vue, Jovix
• Windows 1998 thru Windows 8.1 also Windows XP, Microsoft Word, Excel, Outlook
• PeopleSoft, ADP and Possibilities, POS
• Yearly accounting for the Veterans and adult wards and minor wards of Richmond County
• Types 55 WPM
2014 ADMINISTRATIVE / CB&I ANX-3
Ordering and tracking
Lead Tech in designing a more efficient way of tracking order(In a glance) Spread sheets
Fluent in Smartplant, Smart Vue, Jovix
2013 to 2014
ADMINISTRATOR / ALTRUS ASSISTED LIVING
Supervising and running an 11 bed Personal Care Home
Hiring and interviewing of personal and putting together HR files
Time keeping for Watson Manor and five of the other personal care homes
Working with vendors and putting together food orders and purchases for Watson Manor and the other homes, reconciling purchases with the bank
2003 to 2013 CLERK COMPLIANCE OFFICER / RICHMOND COUNTY PROBATE COURT
Assist customers by making copies also faxing documents to attorneys
Scheduling appointments and hearings for the Judge and customers
Issue marriage licenses and prepare pistol permits
Docketing petitions and preparing Citations for the newspaper
Audit accountings for incapacitated Adults and Children
2003 to 2003 COORDINATOR / SOUTHERN HOME CARE
Scheduling CNA’s and RN’s for home bound patients
Keeping timesheets and calculating mileage of Nurses and CNA’S
Keeping medical files up to date
1999 to 2002 BUSINESS TO BUSINESS SALES SUPPORT CUSTOMER SERVICE / BELLSOUTH MOBILITY/CINGULAR WIRELESS
Assist with outside sales and inside clients
Review client bills, resolving concerns quickly
Assist with inventory control
Ensure sales report are accurate and are received in a timely manor
Tracking sales quotas, open and close store, make deposits and nightly drawn reconciliation as well as daily brink pick-ups.
EDUCATION:
2003 Notary License
2005 Medical Transcription, Augusta Technical College, Certificate
2010 CPR, First Aid, Medical Technician, Certificate
2014 OSHA-10, Certificate
ACHIEVEMENTS:
2007 The first Clerk in Judge Isaac Jolles Term in Probate Court of Richmond County to receive “Raves” two separate times for great customer service from customer in the Augusta Chronicle
2002 Two awards for 100% customer service for Cingular Wireless secret shopper
1990 Top sales and customer service for Pacesetter Windows Inc. in the state of Indiana
REFERENCES:
Thomas Tinley, Attorney at Law, 706-***-****
Jenni Hyatt, Attorney at Law, 706-***-****
Zeus Bollman, CB&I / Plant Vogtle, 480-***-****
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