quality assurance/ Customer Service/ proof processor

Lyneka M Meade

**** ******** ******

Katy, TX

***/***-**** **.

*******@***.***

Objective Seeking an exciting position to allow me to utilize my education and skills

Education [12-2006 to 08-2016] Skill port: Diebold

Training Modules

Miami, Florida

[09-1997 to 08-2001] Miami South Ridge senior High School

High School General Degree Diploma

Miami, Florida

Experience [01-2006 to 03-2006] United States Air Force

Airman

Lack land Air Force Base

Texas

Responsible for maintaining squadron appearance.

Responsible for a Flight of 36 Females/Appearance Conduct/Punctuality and the execution of orders.

Reason for leaving: Honorable Medical Discharged.

[12-2006 to 08-2016] Diebold Eras Inc.

Lead Correction / Quality Assurance Clerk

Miami, Florida

This position is responsible for Data Entry, MICR line repair, and transaction balancing of all proof work in the Item Processing Department.

This position is also responsible for customer service, balancing truncated client customers, conducting research, proof correction verification, updating procedures and sending out daily management reports.

Conducting research and management responsibilities associated with personnel in and out of the department. This position serves as a liaison between department managers, vendors and customers.

This position is responsible for accessing a database to create and produce reports and files necessary to end of the day balancing, creating files to send to the Federal Reserve and other clearing houses.

Training new employees and providing additional training to existing employees when necessary. Maintains procedure manual used by Item Processing department throughout the company.

The position is responsible for receiving daily client institution work, in-house and branch capture for proof processing. Also, maintaining logs of previously processed documents for truncated customers.

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