Customer Service Administrative Assistant

CALYN J. BALDWIN, MA. Ed

**** ****** **.

Hanhanan, SC 29410

347-***-****) Email: *************@*****.***

Employment History:

August 2015- August 2016 Spa Concierge

The Meritage Resort and Spa

Napa, CA

• Book spa reservation

• Check-in and bill out guests

• Receptionist duties

August 2013- April 2015. Rehab Aide

Lincoln Park Care Center

Lincoln Park, New Jersey

• Prepares the environment for treatment

• Maintains inventory of rehab supplies

• Perform transport of resident to and from the rehab in a timely manner

• File therapists' documentations

September 2012- June 2013 Home Health Aide

Pelham Manor, NY

• Companion to the elderly woman

Feb.1, 2011- September 2012 Administrative Assistant Archdiocese of New York

Bronx Catechetical Office

Bronx, NY

• Filing

• Encoding

• Keeping the office organized

• Making prayer services

• Taking minutes of the meeting

• Making powerpoint presentations for meetings

• Making and receiving calls

• Organizing supervisor's schedule

• Disseminating information through email and mail by post

• Scheduling appointments and meetings as needed

September 2011- September 2012. Volunteer CCD Teacher St. Francis of Rome Parish

Bronx, New York

• Taught catechism

July 2010- Dec. 2010 Assistant Housemother and Counselor/Advocate Several Sources Shelter Foundation

New Jersey

• Provided individual and group counseling to young pregnant mothers.

• Helped young pregnant mothers help themselves in making good choices in life.

• Shared in the day-to-day responsibilities of operating the shelters as directed by the Housemother

• Assisted in the daily prayer and weekly Bible studies.

• As a Christian role model, helped the young mothers understand that Chastity and trying to live by God’s laws can lead to a more peaceful and fulfilling life.

• Assisted in transportation of the mothers and babies.

• Assisted on the Several Sources Hotline for pregnant women.

• Assisted with the community work at the main shelter (Airmount) making one time packages, sort- ing donations, making hotline kits, recycling church flyers etc. this work is done during the day when there are no appointments.

Jun. 2005 - Jun. 2009 Campus Minister/ Retreats and Recollections Facilitator De La Salle University- Cavite Philippines

• Facilitated retreats and recollections to college students and faculty of the Institution.

• Performed in-campus ministry for the whole Institution.

• Provided counseling to students, teachers as well as co-worker. Jan. 2005 - May 2005 Personnel Assistant, Human Resource Department Municipality of Victorias City, Negros Occidental Philippines

• Organized Filling system of the Municipal Office for easy access to files.

• Monitored and recorded employees attendance for payroll and benefits.

• Acted as Customer Service Representative handling phone inquiries and disseminating informa- tion.

1999- 2000 Guidance Counselor and Christian Living Education Teacher St. Mary Mazzarello School

Victorias City, Negros Occidental, Philippines

• Provided counseling for all elementary and high school students.

• Ensured mental and emotional well- being of students.

• Administered students' testing and evaluation in reference to behavior and attitude.

• Helped and assisted kindergarten students during breaktime

• Taught Filipino and Christian Living Education subjects to 1st and 2nd Grade students. Sep.1997 - Mar.1998 Personnel Assistant - Human Resource Department Metro Ayala Cebu, Philippines

• Responsible for the selection and recruitment of the new employees including first and second interviews and battery of psychological tests

• Responsible for monitoring and evaluating employees attendance and benefits. Education:

• Post Master's Degree

School Counseling Certification

Fall 2014

Montclair State University

Montclair, New Jersey

• Master of Arts in Education (Major in Guidance and Counseling) - Graduated 2008 De La Salle University

Dasmariñas Cavite, Philippines

• Bachelor of Education (Major in Religious Education) – 2000-2002 Don Bosco College Seminary

Canlubang, Laguna, Philippines

• Bachelor of Arts (Major in Psychology) – Graduated 1997 University of St. La Salle

Bacolod City, Negros Occidental Philippines

• Kindergarten- High School – 1981-1993

St. Mary Mazzarello School

Victorias City, Negros Occidental Philippines

Skills

- (Knowledge) Microsoft Programs like Word, Excel, and Power point presentation and Movie Maker

- Administering, Scoring and Interpreting Psychological Tests

- Counseling

- Facilitating retreats and recollections

- Teaching elementary academic subjects

- Good interpersonal skill

Contact this candidate