Customer Service Support
Resume:
R. Mark Wight
PROVO, UTAH **604
**********@***.***
PROFESSIONAL SUMMARY
Summary of Qualifications:
15+ years experience in all aspects of the software development lifecycle.
Outstanding dedication to customer service and client relations.
Network support from Executive to end user.
Experience will all versions of windows Dos, Basic, windows 3 thru 10, Server 2000 thru 2010
Experience with Exchange 2000 thru 2013, Active Directory, DNS, My-SQL, and MS SQL.
Excellent system trouble-shooting skills.
Very broad skills covering all areas of Computer Technology including: Servers, VMWare, System Requirements, Hardware, Linux (Ubuntu, Red Hat), Veeam Backups, Network Installations, and Administration.
Cabling Phones and Networking.
PROFESSIONAL EXPERIENCE
Utahradiology Associates Orem, Utah February 2007 - Present
Assistant Network Administrator/ Computer Specialist/ Buildings Super Intendant
Assist is supporting the whole network 24/7, server installs, backups, network connectivity, troubleshooting, upgrades, and patches. Work with end user in supporting Network and Desktop Support. Use telephony software to manage Phone extensions, VOIP, and voicemail. Physically move, and setup, user phone extensions, Computers, and Desk accessories. Install and maintain Alarm Systems, including answering to monitoring calls 24/7. Buildings Super Intendant, and maintenance, such as contact personnel to do repairs. Draft, Get approved, Organize, Manage, and complete remodels, and major repairs. Other miscellaneous Handy-man jobs and repairs: hanging chart boxes, light boxes, plaques, cork boards, and other small repairs.
I.T. Now/Oscar Sandy, Utah November 2006 – February 2007
Computer Technician/ Field Technician
Travel to Businesses and homes to install and support networks, network servers and home users computer systems. Repair Enterprise and home user computer systems. Remote into and support servers Enterprise server to support client contracts. Install and maintain Phone system and extensions. Maintain, order, and stock computers, parts, and supplies inventory.
System Networks Inc. Springville, Utah October 2004 – November 2006
Field Engineer
Travel to Businesses and homes to install and support networks, network servers and home users computer systems. Repair Enterprise and home user computer systems. Remote into and support servers Enterprise server to support client contracts. Install and maintain Phone system and extensions. Maintain, order, and stock computers, parts, and supplies inventory.
Additional professional work experience information available upon request.
EDUCATION
Bachelor of Science Degree Computer Science Stevens-Henager College ~September 2005
Associate Degree Network Administration Stevens-Henager College ~December 2001
Associates Degree Building Const./ Finish Utah Technical College ~June 1983
Carpentry
CERTIFICATIONS / TRAINING
Building Const.
Cabling
Cisco Routing & Topologies
Finish Carpentry
Kaspersky Antivirus
McAfee Anti-virus
Network Administration
Network Security
Telephony
WAN Network training
Industry Experience
Alarm Systems
Building Super Intendant
Call Center
Computer System Rebuilds
eFaxing
Fax Servers
Executive Networks
Home and End User
Phone Systems setup and management
Wireless setup and support
Skills Sets
Alarm Systems
Building Const.
Cabling
Centricity EMR
Chartlogic EMR
CPU EMR
Disaster Recovery Support
DR PACs
Dragon Naturally Speaking
Fax Finder
Fax Servers
Finished Carpentry
Hardware Troubleshooting
Linux (Ubuntu, Red Hat)
Microsoft OS
Network Setups
Printers
Ring Central
Server Set/Support
Systems Integration
Telephony
Windows Server OS
Veeam Backups
VMware
Vsphere Client
Languages
ASP.net
Basic
C++
HTML
Java
MS SQL
Visual Basic
Database Experience
MS-SQL
Access
My-SQL
Technologies / Tools
Barracuda
Basic
DOS
Cisco Switches
Fax Finder
NetGear
JIRA
McAfee Anti-virus
MS Office
Multi-tech
Novell
Ring Central
Visio
Vista
Windows 3
Windows 98
Windows Millennium
Windows 2000
Windows XP
Windows 7
Windows 8
Windows 10
Window Server
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