Customer Service Pharmacy Technician
Resume:
Kourtny T. Avery, CPhT
Canton, OH 44708 *******.*****@*****.***
EDUCATION
Stark State College, Studying Science, 9/14- Present
Penn Foster, Pharmacy Technician completion date 11/2010
CPhT Certification #600************ expiration 10/2016
McKinley Senior High School, Diploma completion date 6/2010
HIGHLIGHT
Well-organized and efficient.
Strong-working knowledge of pharmacy operations
Excellent communication, interpersonal and organizational skills.
Dependable - can work without supervision.
Demonstrated accuracy, attention to detail and ability to work well in team environment.
Strong skills in Microsoft Office and pharmacy computer systems and software.
Self-motivated, goal-oriented strategist whose confidence, perseverance and vision promote success.
Quickly learn procedures and methods.
Professional demeanor with a pleasant speaking voice.
Team oriented; outstanding interpersonal skills
EXPERIENCE:
Call Center Representative
Infocision Green, OH 06/16 to current
Inbound and outbound calls for multiple clients
Operations of basic computer skills
Customer service
Data entry
Order Entry Pharmacy Technician
Finney's Institute North Canton, OH 05/15 to 09/15
Remedi SeniorCare Euclid, OH 06/14 to 12/14
Answered telephones, directed calls and took messages.
Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
Assisted customers by answering simple questions, locating items and referring them to the pharmacist for medication information.
Executed daily operations of entering prescriptions on Framework system.
Entered data such as patient name, prescribed medication and cost in order to maintain pharmacy files, charge system and inventory
Pharmacy Technician
CVS/Pharmacy Greenville, NC 04/12 to 01/14
Fayetteville, NC 03/11 to 04/12
Operated cash registers to accept payment from customers.
Ability to work fast paced with large prescription volume.
Assisted pharmacist in any manner needed.
Compounded and dispensed prescribed medications, drugs and other pharmaceuticals under direction of pharmacist.
Reviewed prescriptions issued by physician, and other authorized prescriber.
Provided information to pharmacy customers on drug interactions, side effects, dosage and storage of pharmaceuticals.
Entered data such as patient name, prescribed medication and cost in order to maintain pharmacy files, charge system and inventory.
Counted stock and entered data in computer to maintain inventory records.
Cleaned equipment and sterilized glassware according to prescribed methods.
Responded to written and telephone requests for refills and new prescriptions
Prepare and process medical insurance claim forms and records for audits.
Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
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