Management Customer Service
Resume:
Bronx, NY *****
Phone : 718-***-****
Email: ***************@******.***
Lloyd Stephenson
Objective
Achievement
Obtain a satisfying and challenging position that enables me to learn and develop a broad understanding of the Wireless Industry and also allows for advancement.
Has work on and launch over 500 LTE sites in several markets across the USA for
AT&T Wireless and Sprint Network
Experience
May 2014- Aug 2015 Sublime Wireless, White Plains, NY
RF Engineering
LTE Optimization for Sprint Market West Region
Provide cluster reports with passing KPI’s based on JDSU, NEMO Data logs
Show Cluster KPI UE performance and statistics
Analyze Drops Calls, handover success/failure, IRAT and RRC connection failures via eDAT
Make necessary Antenna tilts for optimal coverage for all sectors based on scanner and UE RSRP, RSRQ, SNR maps
Look at Serving and Dominant PCI's along coverage area and tweak if necessary, Make recommendation on perimeter adjustment
Outline detail maps of area in Cluster reports via MapInfo
Perform audits on LTE Neighbors/Parameter/TAC/UL Noise
Look at NPO data output and provide chart on cluster performance
June 2012- April 2014 Amirit Technologies, Fairfield, NJ
RF Engineering
LTE/VoLTE Optimization for AT&T in the Philadelphia/New York/New Jersey Market
Provide cluster reports based on Hasati drives/ JDSU, NEMO Data logs
Show Cluster KPI UE performance and statistics
Analyze Drops Calls, handover success/failure, IRAT and RRC connection failures via eDat
Make necessary Antenna tilts for optimal coverage for all sectors based on scanner and UE RSRP, RSRQ, SNR maps
Look at Serving and Dominant PCI's along coverage area and tweak if necessary, Make recommendation on perimeter adjustment ie handover from LTE to UMTS in low coverage area's
Outline detail maps of area in reports via MapInfo
Maintain and Update MapInfo for RF team on a daily basis
Provide coverage map prediction via Atoll
SSV, MSV and SSD report
Provide drive routes to drive teams
Provide neighbor list for newly integrated site
Verify MIMO/Sector swap/ACC/Azimuth are all correct
Verify antenna tilts and foot print of cells by analyzing drive data via eDat, both scanner and UE RSRP, RSRQ, SNR and performance characteristics are observed.
Verify throughputs for both UL/DL UE (Stationary and Mobility)
Review alarm logs for any service affecting issue (Diversity Imbalance, PCI confusion, X2, HW etc)
Second Carrier add
Parameter audits and drive routes
Provide neighbor list for newly integrated site
Verify antenna tilts and foot print of cells by analyzing drive data via eDat, both scanner and UE RSRP, RSRQ, SNR and performance characteristics are observed.
Verify HO/IFHO are happening between 1st and 2nd carrier
Verify throughputs for both UL/DL UE (Stationary and Mobility)
Generate report for customer review
High Runner Reports
Analyze high drop calls and or RRC failure sites
Study surrounding areas via Google Earth that may impact coverage/fading ie terrain, building, Antenna height
verify sites data/parameter via WPS ie Neighboring cells, X2 links, IP address etc
Looked at alarms report for possible equipment malfunction, PCI confusion/collision
Looked for possible overshooters that may leads to drop call, handover failure and or RRC connection failure, looked at ANR neighbor being added and how far away they are.
Provide antenna tilts recommendation for best possible coverage
Looked at RSSI, RTWP, VSWR for possible diversity imbalance, Antenna faults, cable faults
Nov 2011 – April 2012 Present Verveba Telecom, Richardson, TX
RF Engineering
LTE Optimization for AT&T in the Las Vegas/St. Louis market
Provide cluster reports based on Hasati drives
Show Cluster KPI UE performance and statistics
Analyze Drops Calls, handover success/failure, IRAT and RRC connection failures via eDat
Make necessary Antenna tilts for optimal coverage for all sectors based on scanner and UE RSRP, RSRQ, SNR maps
Look at Serving and Dominant PCI's along coverage area and tweak if necessary, Make recommendation on perimeter adjustment ie handover from LTE to UMTS in low coverage area's
Outline detail maps of area in reports via MapInfo
Single Site Verification report
Provide drive routes to drive teams
Provide neighbor list for newly integrated site
Verify antenna tilts and foot print of cells by analyzing drive data via eDat, both scanner and UE RSRP, RSRQ, SNR and performance characteristics are observed.
Verify UL/DL throughputs for both UE and air card
High Runner Reports
Analyze high drop calls and or RRC failure sites
Study surrounding areas via Google Earth that may impact coverage/fading ie terrain, building, Antenna height
verify sites data/parameter via WPS ie Neighboring cells, X2 links, IP address etc
Looked at alarms report for possible equipment malfunction, PCI confusion/collision
Looked for possible overshooter that may leads to drop call, handover failure and or RRC connection failure, looked at ANR neighbor being added and how far away they are.
Provide antenna tilts recommendation for best possible coverage
Looked at RSSI, RTWP, VSWR for possible diversity imbalance, Antenna faults, cable faults
2000-2010 Ericsson Communication, Mississauga, ON
Configuration Management
Ericsson LTE eNode-B and system Architecture
(Radio Technology: OFDMA, SC-FDMA, MIMO; Network element: MME, SGW & PDN)
Dimensioning New and Expansion of LTE eNode-B family of equipments at the micro and macro level,
Providing site solution in the means of Antenna, TMA, ASC, Diplexer, RET etc; Power Management System and Battery Backup solution.
Microwave Transport (Ericsson MiniLink, Point to Point, Point to Multipoint) with necessary support system.
Developing Dimensioning tools to generate Delta for quoting purposes, generate Work Orders for site technicians;
Work closely with Project Management, Sales, Order Services, Technician and Integrators to make sure project is implemented as per customer specification.
Facilitate in demonstrating, training, and presentation of new product releases
WCDMA system Architecture (Node-B, RNC, RXI)
Dimensioning New and Expansion of WCDMA RBS family of equipments at the micro and macro level,
Providing site solution in the means of Antenna, TMA, ASC, Diplexer, RET etc; Power Management System and Battery Backup solution.
Microwave Transport (Ericsson MiniLink, Point to Point, Point to Multipoint) with necessary support system.
Developing Dimensioning tools to generate Delta for quoting purposes, generate Work Orders for site technicians;
Work closely with Project Management, Sales, Order Services, Technician and Integrators to make sure project is implemented as per customer specification.
WCDMA license Management
Generate customer Node-B and RNC licenses based on features and required capacity ie UL/DL, HSDPA Users;
Upgrade customer database when there is a new revision release
Provide statistical report to sales to identify potential revenue, quarterly audit to identify capacity usage.
GSM system Architecture and family of products
Dimensioning New and Expansion of GSM RBS family of equipments at the micro and macro level,
Provide site solution products ie Antennas, TMA, EDB, Diplexer etc; Provide power solution and battery backup system, Co-Siting solution where there is TDMA & GSM equipment sharing the same location; Develop Dimensioning tools to generate Delta for quoting, Develop tool to generate Word Orders for site Technicians; Develop Database for entire network site tracking; Provide and test new RBS configuration to meet customer traffic needs ie TG Sync Solution, RF3 Solution.
Provide detail drawing of equipment layout and floor plan
TDMA system Architecture and family of products (884 Product line)
Dimensioning New and Expansion of TDMA-884 RBS family of equipments at the micro and macro level,
Provide site solution materials and equipment Antenna, TMA, Duplexers, Diplexers for 850MHz & 1.9MHz Band, generate work Order, Delta for quoting; Provide detail drawing of equipment layout and floor plan; Integrate and implementation, Call test and commissioning
Provide MOPs and technical support to site technician;
Work closely with Project Management, Order Services, Sales, Customer Engineer to ensure requirements are met
Template development.
Product information and support to Material Management, PM, & ASP
Presentation and demonstration of new site solutions & Road Map for future expansion.
Support to Rogers Engineers & ASP Engineers
Provide support to customer base on equipment functionality and limitations, provide technical specification such has power requirement, interface (Antenna, Transport, Alarms etc), Physical dimension and weight, noise level, scalability and required site materials.
Tools and Template Development
Visual Basic Programming Macro’s automation for inventor analysis
Develop tools for technician to use on site to calculate delays in antenna system for synchronization of RBS’s.
Develop Database for reporting and site inventory for Customer
Develop tools and shared template for other department
RF Engineer Ericsson on behalf of Rogers Wireless, Toronto
3G/UMTS system optimization
Network Validation and performance
Performed RF optimization, system-wide drive tests, and handoff tests
Collect drive test data using TEMS
Perform sector and E911 testing
Identify site issues and submit report to customer
1995–1999 Ericsson Communication, Mississauga, ON
RBS System Engineering
TDMA system Architecture and family of products (882 Product line)
New Site Dimensioning (TDMA-882 Micro & Macro).
Channel Adds & Expansion of existing site; Generate Delta for quoting, Work Orders for site technician;
Provide detail drawing of equipment layout and floor plan; Product support, technical documentation and MOPs to ensure proper implementation of product;
Provide site material and solution such as support material (Antenna, TMAs, Duplexers etc)
1994–1995 Data Card Canada, Mississauga, ON
Field Representative
Implementation of POS systems across Canada.
Training and demonstrating of product to customers.
Upgrading & updating firmware to systems.
Technical Documentations.
Troubleshooting & Maintenance of POS & Counting Devices
Relevant
Course Study
Ericsson Communication
LTE System overview
WCDMA Radio Functionality and RAN Configuration
WCDMA CPP Features and Functions
WCDMA RAN Field Maintenance
WCDMA RAN Node B Commissioning
WCDMA RAN Operation
Customer Service Professionalism
Seven Habits of Highly Effective People
RBS 882 O&M
CMS 40 System Introduction
CMS 8800 RBS Basic
CMS 8800 System Introduction
CMS 8800 MSC Operation for AS 140/141
RBS 884 Macro O & M
RBS 884 Pico O & M
GPRS System Survey
GSM RBS 2000 Maintenance
GSM Advance System Technique
Advance CDMA Air Interface Standards (IS-95 to IS-2000)
Datacom Networking (TCP/IP, Ethernet, SONET, ATM, Data Layers)
Advance T1 Technology and Test Training
M, W, Spectrum II Series – Digital Microwave Radio
Computer Training
Skills
Ericsson communication/Personal Development
MS Office (Word, Power Point, Access, Excel)
Unix
Programming (C, Pascal, Assembly Language)
Auto Cad Lite 2000
Advance Access
Excel Advance programming
ISO Basic Training
Interpersonal Communication Skills
Hands-On Programming with Visual Basic
Education
Bachelor of Science in Electronics Engineering
DeVry University
Columbus, Ohio
Major Courses of Study
Theory of Electronic Fundamental Ethics
Advance communication Liberal Arts
Analog/Digital Systems Psychology
Control Systems Economics
Computer Peripherals Management/Business
Interest
Science & Technology, Computer Tech., Reading & Basketball.
References
Available upon request.
Contact this candidate