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Management Customer Service

Location:
Montego Bay, Saint James Parish, Jamaica
Posted:
September 12, 2016

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Resume:

**** ******* ***

Bronx, NY *****

Phone : 718-***-****

Email: acwkxv@r.postjobfree.com

Lloyd Stephenson

Objective

Achievement

Obtain a satisfying and challenging position that enables me to learn and develop a broad understanding of the Wireless Industry and also allows for advancement.

Has work on and launch over 500 LTE sites in several markets across the USA for

AT&T Wireless and Sprint Network

Experience

May 2014- Aug 2015 Sublime Wireless, White Plains, NY

RF Engineering

LTE Optimization for Sprint Market West Region

Provide cluster reports with passing KPI’s based on JDSU, NEMO Data logs

Show Cluster KPI UE performance and statistics

Analyze Drops Calls, handover success/failure, IRAT and RRC connection failures via eDAT

Make necessary Antenna tilts for optimal coverage for all sectors based on scanner and UE RSRP, RSRQ, SNR maps

Look at Serving and Dominant PCI's along coverage area and tweak if necessary, Make recommendation on perimeter adjustment

Outline detail maps of area in Cluster reports via MapInfo

Perform audits on LTE Neighbors/Parameter/TAC/UL Noise

Look at NPO data output and provide chart on cluster performance

June 2012- April 2014 Amirit Technologies, Fairfield, NJ

RF Engineering

LTE/VoLTE Optimization for AT&T in the Philadelphia/New York/New Jersey Market

Provide cluster reports based on Hasati drives/ JDSU, NEMO Data logs

Show Cluster KPI UE performance and statistics

Analyze Drops Calls, handover success/failure, IRAT and RRC connection failures via eDat

Make necessary Antenna tilts for optimal coverage for all sectors based on scanner and UE RSRP, RSRQ, SNR maps

Look at Serving and Dominant PCI's along coverage area and tweak if necessary, Make recommendation on perimeter adjustment ie handover from LTE to UMTS in low coverage area's

Outline detail maps of area in reports via MapInfo

Maintain and Update MapInfo for RF team on a daily basis

Provide coverage map prediction via Atoll

SSV, MSV and SSD report

Provide drive routes to drive teams

Provide neighbor list for newly integrated site

Verify MIMO/Sector swap/ACC/Azimuth are all correct

Verify antenna tilts and foot print of cells by analyzing drive data via eDat, both scanner and UE RSRP, RSRQ, SNR and performance characteristics are observed.

Verify throughputs for both UL/DL UE (Stationary and Mobility)

Review alarm logs for any service affecting issue (Diversity Imbalance, PCI confusion, X2, HW etc)

Second Carrier add

Parameter audits and drive routes

Provide neighbor list for newly integrated site

Verify antenna tilts and foot print of cells by analyzing drive data via eDat, both scanner and UE RSRP, RSRQ, SNR and performance characteristics are observed.

Verify HO/IFHO are happening between 1st and 2nd carrier

Verify throughputs for both UL/DL UE (Stationary and Mobility)

Generate report for customer review

High Runner Reports

Analyze high drop calls and or RRC failure sites

Study surrounding areas via Google Earth that may impact coverage/fading ie terrain, building, Antenna height

verify sites data/parameter via WPS ie Neighboring cells, X2 links, IP address etc

Looked at alarms report for possible equipment malfunction, PCI confusion/collision

Looked for possible overshooters that may leads to drop call, handover failure and or RRC connection failure, looked at ANR neighbor being added and how far away they are.

Provide antenna tilts recommendation for best possible coverage

Looked at RSSI, RTWP, VSWR for possible diversity imbalance, Antenna faults, cable faults

Nov 2011 – April 2012 Present Verveba Telecom, Richardson, TX

RF Engineering

LTE Optimization for AT&T in the Las Vegas/St. Louis market

Provide cluster reports based on Hasati drives

Show Cluster KPI UE performance and statistics

Analyze Drops Calls, handover success/failure, IRAT and RRC connection failures via eDat

Make necessary Antenna tilts for optimal coverage for all sectors based on scanner and UE RSRP, RSRQ, SNR maps

Look at Serving and Dominant PCI's along coverage area and tweak if necessary, Make recommendation on perimeter adjustment ie handover from LTE to UMTS in low coverage area's

Outline detail maps of area in reports via MapInfo

Single Site Verification report

Provide drive routes to drive teams

Provide neighbor list for newly integrated site

Verify antenna tilts and foot print of cells by analyzing drive data via eDat, both scanner and UE RSRP, RSRQ, SNR and performance characteristics are observed.

Verify UL/DL throughputs for both UE and air card

High Runner Reports

Analyze high drop calls and or RRC failure sites

Study surrounding areas via Google Earth that may impact coverage/fading ie terrain, building, Antenna height

verify sites data/parameter via WPS ie Neighboring cells, X2 links, IP address etc

Looked at alarms report for possible equipment malfunction, PCI confusion/collision

Looked for possible overshooter that may leads to drop call, handover failure and or RRC connection failure, looked at ANR neighbor being added and how far away they are.

Provide antenna tilts recommendation for best possible coverage

Looked at RSSI, RTWP, VSWR for possible diversity imbalance, Antenna faults, cable faults

2000-2010 Ericsson Communication, Mississauga, ON

Configuration Management

Ericsson LTE eNode-B and system Architecture

(Radio Technology: OFDMA, SC-FDMA, MIMO; Network element: MME, SGW & PDN)

Dimensioning New and Expansion of LTE eNode-B family of equipments at the micro and macro level,

Providing site solution in the means of Antenna, TMA, ASC, Diplexer, RET etc; Power Management System and Battery Backup solution.

Microwave Transport (Ericsson MiniLink, Point to Point, Point to Multipoint) with necessary support system.

Developing Dimensioning tools to generate Delta for quoting purposes, generate Work Orders for site technicians;

Work closely with Project Management, Sales, Order Services, Technician and Integrators to make sure project is implemented as per customer specification.

Facilitate in demonstrating, training, and presentation of new product releases

WCDMA system Architecture (Node-B, RNC, RXI)

Dimensioning New and Expansion of WCDMA RBS family of equipments at the micro and macro level,

Providing site solution in the means of Antenna, TMA, ASC, Diplexer, RET etc; Power Management System and Battery Backup solution.

Microwave Transport (Ericsson MiniLink, Point to Point, Point to Multipoint) with necessary support system.

Developing Dimensioning tools to generate Delta for quoting purposes, generate Work Orders for site technicians;

Work closely with Project Management, Sales, Order Services, Technician and Integrators to make sure project is implemented as per customer specification.

WCDMA license Management

Generate customer Node-B and RNC licenses based on features and required capacity ie UL/DL, HSDPA Users;

Upgrade customer database when there is a new revision release

Provide statistical report to sales to identify potential revenue, quarterly audit to identify capacity usage.

GSM system Architecture and family of products

Dimensioning New and Expansion of GSM RBS family of equipments at the micro and macro level,

Provide site solution products ie Antennas, TMA, EDB, Diplexer etc; Provide power solution and battery backup system, Co-Siting solution where there is TDMA & GSM equipment sharing the same location; Develop Dimensioning tools to generate Delta for quoting, Develop tool to generate Word Orders for site Technicians; Develop Database for entire network site tracking; Provide and test new RBS configuration to meet customer traffic needs ie TG Sync Solution, RF3 Solution.

Provide detail drawing of equipment layout and floor plan

TDMA system Architecture and family of products (884 Product line)

Dimensioning New and Expansion of TDMA-884 RBS family of equipments at the micro and macro level,

Provide site solution materials and equipment Antenna, TMA, Duplexers, Diplexers for 850MHz & 1.9MHz Band, generate work Order, Delta for quoting; Provide detail drawing of equipment layout and floor plan; Integrate and implementation, Call test and commissioning

Provide MOPs and technical support to site technician;

Work closely with Project Management, Order Services, Sales, Customer Engineer to ensure requirements are met

Template development.

Product information and support to Material Management, PM, & ASP

Presentation and demonstration of new site solutions & Road Map for future expansion.

Support to Rogers Engineers & ASP Engineers

Provide support to customer base on equipment functionality and limitations, provide technical specification such has power requirement, interface (Antenna, Transport, Alarms etc), Physical dimension and weight, noise level, scalability and required site materials.

Tools and Template Development

Visual Basic Programming Macro’s automation for inventor analysis

Develop tools for technician to use on site to calculate delays in antenna system for synchronization of RBS’s.

Develop Database for reporting and site inventory for Customer

Develop tools and shared template for other department

RF Engineer Ericsson on behalf of Rogers Wireless, Toronto

3G/UMTS system optimization

Network Validation and performance

Performed RF optimization, system-wide drive tests, and handoff tests

Collect drive test data using TEMS

Perform sector and E911 testing

Identify site issues and submit report to customer

1995–1999 Ericsson Communication, Mississauga, ON

RBS System Engineering

TDMA system Architecture and family of products (882 Product line)

New Site Dimensioning (TDMA-882 Micro & Macro).

Channel Adds & Expansion of existing site; Generate Delta for quoting, Work Orders for site technician;

Provide detail drawing of equipment layout and floor plan; Product support, technical documentation and MOPs to ensure proper implementation of product;

Provide site material and solution such as support material (Antenna, TMAs, Duplexers etc)

1994–1995 Data Card Canada, Mississauga, ON

Field Representative

Implementation of POS systems across Canada.

Training and demonstrating of product to customers.

Upgrading & updating firmware to systems.

Technical Documentations.

Troubleshooting & Maintenance of POS & Counting Devices

Relevant

Course Study

Ericsson Communication

LTE System overview

WCDMA Radio Functionality and RAN Configuration

WCDMA CPP Features and Functions

WCDMA RAN Field Maintenance

WCDMA RAN Node B Commissioning

WCDMA RAN Operation

Customer Service Professionalism

Seven Habits of Highly Effective People

RBS 882 O&M

CMS 40 System Introduction

CMS 8800 RBS Basic

CMS 8800 System Introduction

CMS 8800 MSC Operation for AS 140/141

RBS 884 Macro O & M

RBS 884 Pico O & M

GPRS System Survey

GSM RBS 2000 Maintenance

GSM Advance System Technique

Advance CDMA Air Interface Standards (IS-95 to IS-2000)

Datacom Networking (TCP/IP, Ethernet, SONET, ATM, Data Layers)

Advance T1 Technology and Test Training

M, W, Spectrum II Series – Digital Microwave Radio

Computer Training

Skills

Ericsson communication/Personal Development

MS Office (Word, Power Point, Access, Excel)

Unix

Programming (C, Pascal, Assembly Language)

Auto Cad Lite 2000

Advance Access

Excel Advance programming

ISO Basic Training

Interpersonal Communication Skills

Hands-On Programming with Visual Basic

Education

Bachelor of Science in Electronics Engineering

DeVry University

Columbus, Ohio

Major Courses of Study

Theory of Electronic Fundamental Ethics

Advance communication Liberal Arts

Analog/Digital Systems Psychology

Control Systems Economics

Computer Peripherals Management/Business

Interest

Science & Technology, Computer Tech., Reading & Basketball.

References

Available upon request.



Contact this candidate