Customer Service Technical Support
Resume:
William Conway
*********@*****.***
Oak Ridge, TN 37830
Profile
A current student at an NSA designated center of Academic Excellence pursuing a degree in Information Technology. Highly motivated with a background in customer service, easing tense situations and conceptualizing solutions to any issues presented. Looking to contribute skills and experience to your company.
Education
Fountainhead College of Technology, Knoxville TN
Associate of Occupational Science in Information Technology
Anticipated Graduation: December 2016
Pellissippi State Community College – Part Time 2005-2008
Skills
Experience with Microsoft Windows (Vista, XP, 7) and other Microsoft products (Word, PowerPoint and Excel 2013)
Experience with Adobe products (Photoshop, InDesign and Illustrator CS to CS3)
Experience with Spiceworks, VOIP phone systems and general office tasks
Employment
CCC/Toyota and Lexus of Knoxville - Detailer
December 2013 – Present
Automotive detailing prepping new and used vehicles
Trained new employees on new and used vehicle prep
Office work including answering phones and trade in paperwork.
Eagle Distributing Inc. – Helpdesk support technician
March 2016 – May 2016
Provided Technical support for over 400 users at multiple locations
Maintained Logs of user and technical support issues
Assisted I.T. Manager with business critical projects as needed
Union Electric – Electrician Assistant
June 2013 - December 2013
Installation and refit of electrical systems
Customized electrical conduit and circuits
Troubleshooting electrical systems
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