Customer Service Administrative Assistant
Resume:
Milagros Espinales
Miami, FL 33160
************@*****.***
OBJECTIVE To be part of a successful company and team in order to receive an
opportunity to develop my career within a well-respected organization.
EDUCATION Miami Dade College
03/13-Present Bachelor in Business Administration Completion April 2017
08/2006-06/2010 Michael Krop Senior High school
High school Diploma
WORK BETA CAPITAL WEALTH MANAGEMENT Miami, FL
EXPERIENCE Administrative Assistant
03/2015 – Present
Directed day-to-day office operations, providing fundamental support to company CEO and team of directors.
Answered phones, greeted visitors and routed calls to appropriate person.
Made expense reports for CEO and partners of firm using Excel.
Made travel arrangements for directors and clients.
Maintained updated calendar for CEO/employees.
Assisted with Board Meetings and coordination of events.
Contacted clients, assistants, and other people when necessary.
Created/sent correspondence(FedEx & DHL).
Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheets, database, or presentation software.
Responsible for tracking employees PTO and business trips.
Assisted in creating LOA’s and sending wires.
Paid American Express bills.
Created power point presentations for directors.
Made presentation booklets for directors when needed.
Called upon to assist with special projects and assume responsibility for the development, administration, and promotion of specific projects, as required.
Developed and maintained a filing system.
Provided general support to visitors.
Purchased, received and stored the office supplies ensuring that basic supplies are always available.
Sorted incoming mail, faxes, and courier deliveries for distribution.
Responsible for setting conference calls.
Attended meetings, took minutes of meetings and ensured that they are recorded properly and distributed as instructed.
Handled administrative issues and conflicts in accordance to the company’s policies.
11/2014-03/2015 100 MONTADITOS LLC Miami, FL
Executive Assistant
Directed day-to-day office operations, providing fundamental support to company CEO and team of directors.
Maintained CEO'S calendar-planned and scheduled meetings, teleconferences and travel.
Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheets, database, or presentation software.
Answered telephones and took messages/transfer calls.
06/2014-10/2014 MEDWAY FLORIDA Miami, FL
Administrative Assistant
Performed routine clerical and administrative duties.
Answered telephones and took messages/transfer calls.
Maintained databases and filing systems, whether electronic or paper.
Provide secretarial and administrative support to management and other staff.
Backed-up electronic files using proper procedures.
Code and file material according to the established procedures.
06/2012-06/2014 JP MORGAN CHASE Miami, FL
Teller
Ran monetary transactions for clients including cash withdrawals, deposits, check cashing, and money orders.
Verified and balanced cashbox daily.
Assisted in balancing of bank vault.
Chosen as one of top tellers in district for leadership skills.
Resolved client complaints and issues.
Provided fast and efficient customer service.
Perform end of the day recap of money and bank slips
SKILLS
Fluent in both English and Spanish.
Background of Business and Administration.
Business clerical skills.
Experience in learning and mastering company software and protocol
Excellent customer service.
Efficient on computer software including Microsoft Outlook, Excel, Word and PowerPoint.
Organize, detail oriented, presentable, goal driven, fast learner and self-starter.
Contact this candidate