High School Customer Service
Resume:
RESUME
Mark Allan Breakwell
**** – ***A Street SW Cell 780-***-****
Edmonton, Alberta Home780-***-****
T6W 0N4
HIGHLIGHTS
Experience with meeting individual customer needs and marketing services. Able to quickly understand responsibilities and complete all assigned tasks within given timelines and to the full satisfaction of supervisor. Respected as a hard worker who is always willing to take on more duties if required. Demonstrated ability to learn quickly and interact in a positive way with co-workers, management and the public.
WORK HISTORY
Dec/15- Present Eric Thurstons Next Level Hockey
Assistant & Lead Instructor
Position includes coaching and demonstrating skills pertaining to the game of hockey. This encompassed skating, shooting, passing, offensive and defensive positioning and physical play. Company works with a range of youth hockey players from ages 3 to 17 years old. Responsible for leading a number of camps and developing practice plans.
Dec/15- Apr/16 The Grind Sports
Store Manager
Responsible for managing and maintaining the store inventory of hockey and lacrosse equipment and providing skate sharpening and lacrosse equipment maintenance. Worked with customers to ensure they were able to find what they were looking for as well as building customer relationships through service. Position also accountable for handling cash and point of sale machine to ensure accurate input of revenue.
Apr/15 – Present Grade A Cleaning Co.
Associate
Responsible for supporting the growth of a small company by identifying business opportunities, planning, estimating and completing window cleaning and eaves clearing projects. Assisted with marketing and revenue management of the business. Provided excellent time management and organizational skills to ensure projects completed on time and to customer’s satisfaction as well as managing one of two trucks owned by the company.
Sep/10 – Mar./15 Alberta Treasury Branch (ATB)
Business Advisor
Responsible for the holistic management of business customer accounts, business loans and new business development. Contacted customers to discuss their needs and provide information on products with the potential to meet their requirements. Accountable for creating a positive experience for each customer and ensuring their satisfaction and feedback is transitioned into opportunities for the Branch.
Personal Banking Specialist
Responsible for the opening and management of customer accounts, personal and business, including Personal Loans, Lines of Credit, MasterCard’s, RSP’s, RIF’s, LIRA’s, GIC’s, and Estate Accounts. Contacted customers to discuss their investments, new products, investment strategies and debt consolidation. Provided significant one on one interaction, with a keen understanding of the confidentiality and attention required to ensure the sensitive needs of the customer.Accountable for maximizing customer satisfaction and adhering to strict deadlines, policies and procedures outlined by ATB.
Customer Service Representative
Responsible for assisting all customers acting as an ambassador to their needs. Accountable for verifying deposits, collating cash orders, bank drafts and accurate completion of required documents. Also accountable for maintaining quality transactions.
May/08 – Sep./08 Jasper / Sylvan Lake Volleyball Camps
Camp Instructor
Responsible for the planning, development and execution of practice plans designed to enhance the basic volleyball skills of junior and senior high school athletes. Camps were week long, eight hours a day so appropriate drill progression, nutrition / hydration education and excellent communication skills were expected.
EDUCATION
College Grant MacEwan College, Edmonton, AB
General Studies (2008 / 09 – 2009 / 10)
Briercrest College, Caronport SK
Business (2007 / 08)
High School Harry Ainlay Composite
High School Diploma Graduated June 2007
Other Computer skills ( Word, Powerpoint, Excel)
Volleyball Referee level I
ACTIVITIES
Sport Teams Southside Athletic Club Hockey - Coach
Harry Ainlay High School Volleyball
Northern Alberta Volleyball Club
Briercrest College Volleyball (ACAC)
Grant MacEwan College Volleyball (ACAC)
Southside Athletic Club Hockey - Player
REFERENCES Mr. Eric Thurston
Owner/ Operator
Next Level Hockey
Mr. Riley Tansem
Owner/ Operator
Grade A Cleaning Co.
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