Customer Service Sales

Chetan Kothari

Address: Subhash chowk, Bazonji Road, kadrabad, Jalna: 431203,Maharashtra, India

Mobile: +91-976******* E-mail: ******.*********@*****.***

Summary

More than 4 Years experience in different facets of business and Masters in Business Administration from UK. Looking forward to join an organization to achieve richer expertise with focused role and prepare me for superior challenges.

Professional Experience

Yes Bank Ltd – Mumbai

Financial Advisor (Global Indian Banking) Oct 2012 – Oct 2013

Key Responsibility Area’s:

Managing portfolio of HNI Non-resident Indians from around the globe, in the category of ‘Yes First Program’ (Premier Customers).

Wealth Management – Cross selling products like Mutual Funds, Bonds, Insurance, Alternate asset class products to generate upfront revenue.

Administrating End to End sales process from lead generation to closure of sales through different channels.

Ensuring regular product updates for Branches via training, hurdles and one to one sessions with the team.

Barclays Bank Plc – UK Northwest region

NRI Specialist (Area Manager) April 2011 – June 2012

Key Responsibility Area’s:

Review branch portfolios and construct working relationship with premier managers, business managers and other portfolio managers to identify potential new clients.

Devise and execute business development plans for Northwest region in the UK, to attract new to bank customers.

Helping client’s make informed decisions based on in-depth research on their financial circumstances and future aspirations.

Intelenet Global services Limited -- Mumbai

Sr. Customer Service Exec. July 2007 - August 2009

Key Responsibility Area’s:

Delivering logical decisions in respect to enhanced customer satisfaction and organizational boundaries while resolving complaints.

Monitoring the process metrics and help team meet targets.

Networking and communicating with the different departments to ensure timely resolutions for complaints

Education & Credentials

Master’s In Business Administration (MBA) (2009/10)

Leicester Business School, De Montfort University, Leicester, UK

Bachelors of Commerce (2009)

J.E.S College, Dr BAMU University, Aurangabad, Maharashtra, India

Level 3 Award in First Line Management (500/3586/1) (2010)

Institute of Leadership & Management, UK

Key Achievements

Increased Branch portfolio by 400% in value within span of 1 year at Yes Bank Juhu Branch.

Consistently achieving above average New to Bank customers and revenue targets in YTD 2013/14.

Only Student to be chosen for Internship as consultant in Corporate Development Department of De Montfort University. Successfully researched into selling process of external income generating activities of University.

Got elected as a Student representative in MBA Group 2009/10 and got selected as the faculty representative for Leicester Business School

Initiated the first ever yearly magazine, ‘Milestone’ for MBA students and led the team as editor in chief for 2009/2010 year book committee.

Actively worked with an NGO ‘Tech-edge education Society’ (Reg. F4611- Jalna) and Led a team to successfully train more than 5000 students in rural areas for Basic computer education.

Certifications:

IRDA: Dec ’12 1-141103L0064115

NISM Mutual funds distributor: Dec ’12-201*********

Personal Information:

Technical Skills: N’Vivo, SPSS 16, MS Office, Tally (A/C)

Areas of Interest: Online gaming and Cooking.

Languages known: English, Hindi, Marathi and Marwadi

Date of Birth: 13th March, 1986

Marital Status: Married

References: Available on request

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