Customer Service Manager

SONIA M. CAMPBELL **** O’Shea Lane

Stone Mountain, GA 30088

Tel: 646-***-****:

Email – *********@*****.***

*********@*******.***

ADMINISTRATIVE/BOOKKEEPING/CUSTOMER SERVICE PROFESSIONAL

Executive support professional with over 15 years’ experience in planning and coordinating the day to day business affairs for CEOs and Senior Executives. Experienced in Human Resource, Office Management and Customer Service environments. Poised and professional in fast-paced, result driven industries; with the ability to apply learned and proven communication skills to maintain good relationships with clients and co-workers at all levels.

SKILLS:

Customer Service Analytical Secretarial Planning/Coordinating

Proof Reading Data Entry Benefit Administration Microsoft Office

PeopleSoft8 Quick Books Office Management Bookkeeping

WORK HISTORY

DEPARTMENT OF HUMAN SERVICES: July – 2015 to July 2016

EXECUTIVE ASSISTANT TO REGIONAL MANAGER (Contract Position)

Daily calendar management for senior managers, solving meeting conflicts, coordinating meetings

Screened telephone calls and taking concise messages

Designed and Prepared PowerPoint presentations for training and informational purposes

Successfully structured and prepared job procedures in a clear and concise manner using PowerPoint and Word

Updated Inter-office contact and emergency contact list

Maintained Personnel Files, ensured confidentiality

Scheduled and coordinated interviews with prospective new hires

Participated in management team meetings, prepared and distributed minutes

Participated in employee morale and training committee meetings

Typed correspondence, proofreading and ensuring accuracy

Collected articles, designed and created division’s quarterly newsletter

Created Ad-hoc Excel spreadsheets/ Word tables

Spearheaded various projects, periodic follow-up of with project team member to ensure project is kept on schedule.

Conducted client research using the state’s databases to obtain information needed to solve issues.

Prepared hand-out packages for meeting and training sessions

NEW YORK CITY TRANSIT – Employee Benefits Dept. July 2012 to February 2015

EXECUTIVE ASSISTANT TO AVP – (Contract Position)

Scheduled and coordinated meetings, projects and appointments for AVP using MS Outlook

Typed Correspondence

Processed invoices for payment, checking to ensure the details match payment amounts, follow up to ensure timely payment

Monitoring consulting fees budget, reconciling payments to budget balance and providing timely reports to AVP

Prepared spreadsheets on Excel

Managed and scheduled Conference Room Bookings

Make Travel & Hotel Arrangements

Requested and compiled bi-weekly project status reports.

Participated in updating Summary Plan Description for Health & Welfare Plan

Answered & screened and directed telephone calls to AVP

Opened, sorted and distributed incoming mail

Arranged in office event catering

Scheduled and coordinated job interviews

Tracked and ordered office supplies

Proofread correspondence from AVP’s direct staff before submitting for signature

Checked employees’ timesheets and submit for approval

Managed subscriptions for AVP

Copied & scanned documents

General Office Management, ensured that office equipment is properly maintained, work with the Facilities Department to organize work areas for new employees, ensure proper lighting

Assisted with ad hoc projects

Acted as training liaison

NEW YORK CITY TRANSIT – Employee Benefits Dept. November 2010 to July 2012

BENEFITS ANALYST – (Contract Position)

Provided information and assistance to union and non-union employees by telephone and one on one direct contact. Was commended by management and union for improving the staff and customer relationship.

Assistance with - Health plan enrollment & termination, COBRA benefits, death benefits, beneficiary designation

Advised on rules regarding Health Plan Dependent Coverage, health plan Coordination of Benefits Medicare and Non-Medicare & health plan coverage for retirees.

Participated in Open Enrollment – Visiting bus and train depots to discuss benefit choices with employees

Collected all relevant forms and documents pertaining to Health Benefit Plans, Death Benefits Plans & Pension Plans

Advised employees on how to apply for their retirement benefits, to enroll or access benefit under the 401(K) and 457 plans

E.COM TECHNOLOGIES CORP April 2002 through September 3 2010

OFFICE MANAGER/BOOKKEEPER/ADMINISTRATIVE ASSISTANT

Initially organized and streamline the firm’s administrative functions by accurately determining the firms accounts payables and receivables by matching invoices sent to clients to check stubs for payments received and matching invoices received from creditors to check stubs for payments made.

Provided overall administrative and supervisory services, this included:

oPreparing & submitting invoices to customers from Purchase Orders

oOrdering office supplies & equipment for installation projects

oWeekly payroll processing

oDaily journal entry postings and managing payables & receivables,

oMonthly bank account reconciliations

oMaintaining purchases and sales balances

oCollections

oResponding to service calls and dispatching technicians to work sites

oAnswering & directing incoming telephone calls

oWorking with the firm’s CPA on monthly and year end closings

oMaking business travel arrangements

oSupervising & tracking ongoing repair and installation projects to ensure timely completion

oCommunicating with vendors on shipments and payment schedules, ensuring timely payments to our vendors

oKeeping track of employees’ vacation and personal and sick time

oSubmitting proposals and price quotes to customers

KELLY DRYE & WARREN December 1999 to 2001

PENSION BENEFITS ADMINISTRATOR

Answered participants’ questions regarding Defined Benefit Profit Sharing and 401(K)

Plans in accordance with the terms of plans & government regulations

Handled participant plan termination benefits and enrollment, beneficiary designation and changes.

Drafted amendments pension plan amendments in accordance with changing pension regulations

Processed loan requests and hardship withdrawals. Answered questions regarding participant directed investments

Handled retirement requests

Submitted information to actuaries for plan valuations

Ensured that Pension & 401(K) Plans were in compliance with government regulations

Communicated with investment firms regarding fund investments

Administered employee TransitChek program

NEW YORK HOTEL TRADES COUNCIL December 1998 through December 1999

PENSION BENEFITS ANALYST

Calculated participants’ retirement benefits in accordance with the terms of their Defined Benefit plan, interviewed participants regarding retirement benefit, Health insurance and Disability Benefits, dealt with issues regarding spousal agreements and beneficiary designations.

Arranged direct deposits of monthly pension benefits. Dealt with issues regarding direct deposits

Obtained members’ payroll and employment history to determine credited service and final average earnings.

EDUCATION:

-ST ANDREW TECHNICAL HIGH SCHOOL -Diploma

-INSTITUTE OF MANAGEMENT & PRODUCTION -Certificate in Business Administration

-LIFE OFFICE MANAGEMENT ASSOCIATION -Certificate in Life/Health Insurance

Operation, Accounting for Life/Health

Insurance Companies

Pension Planning & Insurance Law

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