Customer Manager

Bayard Ray Henderson Jr. 262-***-****

*** ******** **.

Chesapeake, VA 23322 *******@*****.***

Profile

Highly motivated Logistics and Transportation professional

Creative problem solver

Proficient in customer support and relationship development

Extremely reliable

Experience

Fleet manager 2, Bulk Logistics; 2007-2016

Daily forecasting and planning of all bulk shipments

Responsible for all inbound and domiciled drivers’ assignments

Responsible for scheduling equipment maintenance

Develop and maintain relationships with shippers and customers

Manage all customer requirements

United States Postal Service, Letter carrier; 2003-2007

Sorting and delivery of mail on scheduled route

Pre and post trip inspection on vehicle

Maryland Express, Lead dispatcher; 2002-2003

Responsible for all planning and scheduling of all drivers’ assignments

Managed customer requirements

Maintain customer relationships

Schedule all equipment maintenance

Oriole Chemical Carriers, Lead dispatcher; 1998-2002

Responsible for all planning and scheduling of all drivers’ assignments

Managed 40+ union and nonunion drivers on a daily basis

Manage all customer requirements

Schedule all equipment maintenance

Education

Middletown High School – 1993

Skills

Over 14 years of logistics and transportation experience

Able to thrive in high volume, service driven environment

Detail oriented

Strong communication and analytical skills

Solid understanding of DOT regulations

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