Customer Service Representative

Laura J. Burt

Education

Indiana University, South Bend, IN

Experience

*/**** – 03/2010 retired

First Tennessee Bank, Memphis, TN

Shift Manager

Supervisor over the data entry and mailroom area (Lockbox)

Trained, assigned work, and monitored employees

Customer service

Proof Operator, updated spreadsheets at end of shift

Logged and sorted mail from Post office

Keyed accounts into a remittance computer

Handled, counted and balanced cash and reports

Transmitted files to a mainframe computer system

01/02/2005 - 06/28/2006

SunTrust Bank, Memphis, TN

Processing Specialist Clerk

Chapter 13 bankruptcy accounts

Open mail and input payments into computer

Performed clerical duties

Proof read and make sure all rules have been satisfied for each customer

Prepare work to be mailed out and checks deposited

05/09/2007 – 07/2008

AT&T, Memphis, TN

Customer Service Representative

Call center environment

Answer calls from AT&T customers

Assist with billing, technical issues, rate plans, features and features sales

Had to meet quality, repeat calls, and maintain par scores

Had to meet availability and adhere to all company work standards at all times

MidSouth pain Treatment center (7/2013 – 04/2014)

Billing department

keying insurance payments and balancing files

Have worked temporarily at: Advance America, Barnes and Noble warehouse, secretary for Juvenile Court, cashier for Wal-Mart and US CENSUS

Computer Skills

Typing (55 WPM)

Ten-key (12,000 KPH)

Word

Excel

Access

Power Point

Outlook

896 Porter Street, Memphis, TN, 38126, 901-***-****, **********@*******.***

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