Brian Williams

**** **** **** **. ***.**** * Phone: 419-***-**** * acwkda@r.postjobfree.com

Objective

To advance in all areas of professional career and achieve great feats through dedication and perseverance.

Qualifications

Driven professional with award winning work ethics

Over a decade of experience working and collaborating with diverse peoples in fast paced environments

Ample experience evaluating customers to offer them the products and services best suited to their needs

Handled and accurately accounted for large sums of money

Diplomatic problem solver and innovator with the ability to foster teamwork

Ability to, and history of, working with little to no supervision

Ability to assess inefficiencies in the work place and devise a better working system

Professional Achievements

Awarded a Certificate of Merit and $250.00 from the Forest Service in recognition of my superior efforts

Reorganized and restructured merchandise and reorder procedure saving the Forest Service an estimated 2880.00/yr in man hour costs while reducing employee frustration and improving the work environment

Streamlined register sales speeding individual transactions by 30% and improving the customer's experience in addition to the Forest Service’ image.

Communicated administrative procedures and protocols to other staff members

Trained staff at both peer and supervisory levels

Read, interpreted, and summarized written material for presentation

Assisted in the compilation of training manuals and employee handbooks

Safeguarded the personal information of visitors in accordance with procedure and federal law

Improved procedure for taking campground reservations allowing collection of more complete records

Created invoices and followed up with receipts on campground reservations

COMPUTER SKILLS

Experienced with Microsoft Outlook, Windows, Word, Excel, PowerPoint, and Point of Sale Systems

Proficient in conducting Internet research

Employment History

Spectra7, Cable Technician 2016-2016

SolarCity, Customer Care Specialist 2015-2016

USDA Forest Service, Information Assistant 2013-2015

Americorps, Year 'Round Chainsaw and Trails Crew Member 2012-2013

Myles Dairy Queen, Customer Service 2001-2012

References

KC Wylie, Forest Service Interagency Visitor Center Director 760-***-****

Jennifer Austin, Forest Service Recreation and Lands Officer 760-***-****

Cindy Gervasoni, Wilderness Permit Office Supervisor 760-***-****

Stan Kot, White Mountain Front Desk Supervisor 760-***-****

Education

Bowling Green State University, Bowling Green, OH – 2011

Bachelor of Arts in Philosophy with a minor in Interpersonal Communication

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